365Ops App: Your Mobile Hub for Unattended Retail Management

The 365Ops App serves as a vital mobile solution from 365 Retail Markets, designed to empower operators of unattended retail locations. This includes micro markets, dining facilities, and vending services within their 365 Connected Campus ecosystem. It provides a comprehensive digital portal, allowing you to oversee and manage your business operations directly from your smartphone or tablet. This application is built to enhance efficiency, providing real-time insights and control over your retail environment. It simplifies daily tasks, making it easier to keep your locations running smoothly and profitably, whether you are on-site or managing remotely.

What You Need to Begin with 365Ops

• A compatible mobile device, either Android or Apple iOS.
• The 365Ops App downloaded and installed from your device's official app store.
• An active operator account with 365 Retail Markets, specifically for users leveraging ADM and compatible Connected Campus solutions.
• For accessing web-based functionalities outside the app, such as the ADM back-office, an up-to-date version of the Chrome browser on a non-mobile device is recommended for the best experience.

Accessing Your 365Ops Management Dashboard

1. Locate and tap the 365Ops App icon on your mobile device's home screen to open the application.
2. On the login screen, carefully enter your registered username and password into the designated fields.
3. Tap the Sign In button to proceed to your operational dashboard. If you encounter any issues, ensure your credentials are correct.
4. If you have forgotten your password, select the Forgot Password? link on the login screen and follow the prompts to regain access to your account.

Managing Your Connected Campus with 365Ops Capabilities

• Dynamic Inventory Control: Gain immediate access to detailed product and inventory information. You can easily modify product images, adjust quantities, and capture service images for smart stores during restocking to maintain accurate inventory records.
• Live Operational Insights: The app provides real-time updates on inventory levels, ensuring your VMS (Vending Management System) reflects the most current stock. This helps you make informed decisions about restocking and prevents issues like stockouts or overstocking.
• Enhanced Market Uptime: Proactively manage the health of your retail locations. The app allows you to sort alerts to prioritize critical issues, view the live status of devices (identifying those offline), remotely reboot equipment to avoid service calls, and conduct vending diagnostics and test vends directly from the field.
• Performance Monitoring: Keep a close eye on your business's financial pulse. The 365Ops App delivers high-level financial data, including sales figures and transaction counts, which can be viewed for individual organizations or specific locations.
• Efficient Beacon Management: Utilize in-app provisioning tools to deploy and manage 365Beacons. This feature supports consumer mobile self-checkout options, streamlining the purchasing process for your customers.
• Streamlined Returns: Simplify the management of excess products from pre-kit orders, making the return process more efficient and less cumbersome.
• Unified Warehouse Overview: Obtain a clear, centralized view of your entire warehouse. This includes current on-hand inventory, product sales trends, associated costs, purchase records, and receiving information, all in one accessible location.

Experiencing Difficulties with Your 365Ops App?

Ensuring Your Operations Data Remains Secure

• 🔒 Secure Data Transmission: 365 Retail Markets uses TLS 1.2 encryption to safeguard your data as it moves between your device and their servers, ensuring privacy and integrity.
• 🔒 Data at Rest Protection: Information stored within the system is protected using robust AES 256 encryption, guarding against unauthorized access to your valuable retail data.
• 🔒 Hardware-Level Encryption: All devices linked to the system employ hardware encryption, and no sensitive cardholder data is stored directly, enhancing payment security.
• 🔒 Continuous Monitoring: The company maintains 24/7 system monitoring and partners with leading third-party security tools like BitSight for real-time threat detection and rapid response.
• 🔒 Advanced Network Defenses: Utilize Cisco Meraki network technologies, which include stateful firewalls, intrusion prevention/detection systems (IPS/IDS), and advanced layer-7 firewall protection, to secure network traffic.
• 🔒 Endpoint Anti-Malware: Cisco Secure Endpoint (formerly Cisco AMP) anti-malware solutions are deployed across the product fleet to actively protect against viruses, malware, and malicious actors.
• 🔒 Rigorous Application Testing: Applications undergo dynamic and static code analysis through Veracode, adhering to stringent OWASP Top 10 and PCI policies to identify and mitigate vulnerabilities. Regular ASV scans and annual penetration tests by third parties further validate security posture.

Answers to Your Key 365Ops Questions