U of U Health Citrix Access: Login & Support Portal

The University of Utah Health provides a dedicated Citrix portal to give authorized personnel secure, efficient access to essential applications and remote desktop environments. This digital portal, accessible at access.med.utah.edu, acts as a central hub for managing your online account and connecting to critical resources. Whether you need to interact with specialized software like EPM (Enterprise Performance Management) or access your office PC from another location, this platform streamlines your workflow.

This guide will walk you through setting up your system, navigating the login process, understanding available features, and finding immediate solutions to common access challenges. Our goal is to ensure a smooth and secure connection to your necessary University of Utah Health digital tools, maintaining both productivity and data privacy.

Preparing Your System for Secure Citrix Access

• A compatible version of Citrix Receiver or Citrix Workspace installed on your computer. The use of Citrix Workspace is currently encouraged.
• Your University of Utah Network ID (UNID) and password, which are the same credentials used for CIS (Campus Information Services).
• If you plan to access your specific work PC remotely (e.g., an HCI PC), you will need to know its system name.
• For remote PC access, your work PC at HCI must be set up to allow remote connections.

Entering the Citrix Portal: Your Connection Path

1. Step 1: Verify Citrix Client Installation. Before attempting to log in, confirm that you have a compatible version of Citrix Receiver or the newer Citrix Workspace app installed on your device. This client software is crucial for the EPM icon and other applications to launch correctly.
2. Step 2: Navigate to the Portal. Open your web browser and go directly to the official University of Utah Health Citrix portal at access.med.utah.edu.
3. Step 3: Enter Your Credentials. On the login screen, use your University of Utah Network ID (UNID) and the associated password. These are the same login details you use for Campus Information Services (CIS).
4. Step 4: Access Your Applications or Remote Desktop. Once logged in, you can typically find and click the EPM icon to launch the Enterprise Performance Management application. If you're accessing a remote PC, locate and start the Remote Desktop option within Citrix, enter your PC's system name, and then provide your HCI domain username.

Exploring Your Applications and Remote Desktop Resources

• Direct access to the EPM (Enterprise Performance Management) icon for specialized tasks.
• Ability to remotely access your specific work PC (e.g., HCI PCs) from other University of Utah Hospital and Clinics locations or from off-site.
• Connectivity to various clinical applications, supported by Citrix installation and configuration services provided by IT departments.

When Access Gets Challenging: Quick Solutions

Maintaining a Secure Connection to University Resources

• 🔒 For enhanced security, prioritize using a university-owned or -managed device, as these typically come equipped with necessary antivirus and anti-malware software.
• 🔒 If you are using a personal device, it is crucial to install and maintain up-to-date antivirus and anti-malware software to prevent connecting to the network with a compromised system.
• 🔒 Limit your use of the Citrix portal and remote access features strictly to business-related activities.
• 🔒 While some specific roles allow Citrix access without a VPN, adhere to all University of Utah's Remote Access Rules, as these guidelines still apply to Citrix users.
• 🔒 Be aware that robust IT security measures, including encryption and protection against viruses and malware, are in place to safeguard university resources and sensitive data.

Direct Answers to Your Citrix Portal Questions