Proof: Your Digital Identity & Online Notarization Hub
Quick Summary
- Online notarization 24/7
- Robust identity verification
- Fraud prevention tools
- Secure digital transactions
- Auditable record-keeping
Proof, formerly known as Notarize, serves as a leading identity assurance platform designed to bring trust and security to digital interactions. This innovative service connects individuals and businesses with a vast network of notaries who can verify identities and legally notarize important documents around the clock. By securing every authorization and transaction, Proof aims to foster greater confidence in the digital economy. The platform enables a range of critical functions, from eSignatures to multi-layered identity verification, ensuring that every digital interaction is backed by verifiable trust. Whether you're completing a high-stakes transaction or simply need a document notarized, Proof provides a robust and compliant solution to meet your needs.
- 📋 Preparing for Your Verified Digital Transaction
- 📍 Accessing Your Proof Transaction Session
- ⭐ Exploring Proof's Identity Authorization Solutions
- ⚠️ Resolving Access and Transaction Challenges
- 🔒 Ensuring Digital Trust and Data Integrity
- 🎧 Official Help Desk Contacts
- ❓ Quick Answers to Your Proof Inquiries
Preparing for Your Verified Digital Transaction
- A valid email address for communication and document delivery.
- Personal information including your full name, date of birth, and the last four digits of your U.S. Social Security number (SSN) or ITIN, along with a current or previous U.S. address.
- A government-issued photo identification (ID) document for credential analysis; a secondary ID may sometimes be required.
- A device equipped with a working camera and microphone to facilitate live video sessions with notaries or agents.
- Confirmation of your current physical location during the transaction process.
Accessing Your Proof Transaction Session
- Initiate your session by clicking a secure link received via email or text message from Proof or an organization.
- If it's your first time, you may be prompted to set up a password to protect your completed documents.
- Confirm your identity, often involving knowledge-based authentication using the last four digits of your SSN or ITIN.
- Allow your web browser or application to access your device's camera and microphone when prompted for live sessions.
- Proceed with your transaction, which may involve meeting a notary via live video or verifying your identity with an agent.
Exploring Proof's Identity Authorization Solutions
- Notarize: Connect with commissioned notaries via live video to legally notarize your documents online, available 24/7.
- Sign: Utilize secure eSignatures for high-trust agreements and regulated industries, ensuring document integrity.
- Identify: Verify the identity of individuals with multi-layered identity checks, supported by human oversight when needed.
- Defend: Benefit from real-time fraud monitoring and alerts, including deepfake detection, to stop suspicious activity.
- Certify: Create cryptographically secure, tamper-evident records that provide unquestionable proof of authenticity.
- Verify: Secure remote authorizations for critical transactions with live agent verification, adding a human layer of trust.
- Command Center: A centralized management hub for administrators to oversee users, workflows, audit trails, and performance data.
- Digital ID Wallet: A cloud-based wallet that stores your verified digital identity for frictionless experiences across the platform.
Resolving Access and Transaction Challenges
⚠️ General Account or Transaction Issue
Cause: Any technical or procedural problem encountered during the use of the Proof platform.
Solution: We know being locked out or facing transaction hurdles is stressful. To get the quickest resolution, please contact support with your login email, a clear description of the task you were trying to complete, a screenshot of any error messages, and details about your browser, device, and operating system. This information helps our team diagnose and fix the issue promptly.
⚠️ Identity Verification Failure (e.g., KBA records)
Cause: Inability to verify identity due to lack of U.S. address history or knowledge-based authentication (KBA) records, often affecting non-U.S. citizens.
Solution: If you're unable to pass identity verification due to KBA records, especially if you're an international user without a U.S. address history, inquire with the sending organization if alternative verification methods are possible through Proof. In some cases, a notary who personally knows you might be able to initiate a support ticket to vouch for your identity, though this depends on specific circumstances and platform guidelines. You may need to ask the escrow company if other platforms are an option if they are unwilling to budge on using Proof.
Ensuring Digital Trust and Data Integrity
- 🔒 Enable multi-factor authentication (MFA) on your Proof account to add an extra layer of security beyond just a password.
- 🔒 Ensure all data transmissions are encrypted, as Proof uses AES-256 encryption for data in transit and at rest.
- 🔒 Be aware that all application access is meticulously tracked via an audit trail, enhancing accountability and security.
- 🔒 Trust that Proof undergoes regular security audits and comprehensive penetration testing to identify and mitigate vulnerabilities.
- 🔒 Understand that Proof is designed with 'privacy by design', meaning you only share the necessary attributes of your identity, promoting trust and reducing liability.
🎧 Official Support & Help Center
For assistance, email [email protected] or use the live chat feature available on their help center. You can speak with the automated assistant RON 24/7, or type "human" to connect with a support agent during business hours. Phone support is also available for customers with included subscription tiers at (857) 347-4452. Customer Support Hours (ET): * Monday – Friday: 8 am – 10 pm * Saturday & Sunday: 8 am – 7 pm
Quick Answers to Your Proof Inquiries
Q: What is Proof.com?
Proof.com, formerly Notarize, is a digital identity assurance platform that enables secure online notarization and identity verification. It connects users with a network of notaries for 24/7 document notarization and provides tools for secure eSignatures, fraud prevention, and digital identity management.
Q: How does online notarization work with Proof?
With Proof, you can meet with a notary via live video to have your documents legally notarized. You'll typically enter your email, provide personal information, confirm your location, verify your identity with a government-issued ID, and then connect with a notary who witnesses your signature and affixes their seal. The process can be initiated by you or by an organization sending you a link.
Q: What documents do I need for online notarization with Proof?
To complete an online notarization, you will need a valid government-issued photo ID (like a driver's license or passport), and sometimes a secondary ID. You'll also need to provide personal details such as your full name, date of birth, last four digits of your U.S. Social Security number or ITIN, and a current or previous U.S. address.
Q: Is Proof.com legal and secure?
Yes, Proof.com is built with robust security measures, including AES-256 encryption for all data, audit trails for access, and regular security audits. It adheres to industry-leading security programs, and its notarization services are legally recognized in all 50 U.S. states. Proof also provides NIST IAL2 compliant identity verification, establishing high levels of trust and security.
Q: How can I access my completed documents on Proof?
After your transaction is complete, you will typically receive an email with a link to your notarized or signed documents. You can also log in to your Proof account at any time to access, download, or share your completed documents. Documents can be verified using an Access ID and PIN through the Proof verification portal.
Wrap Up
Proof offers a sophisticated and secure platform for managing digital identity and notarizing documents online, marking a significant advancement in secure digital commerce. By leveraging advanced technology and a robust network of notaries, it provides a trustworthy environment for critical transactions. The commitment to strong security protocols and a focus on user experience ensures that your digital interactions are both efficient and protected, building confidence in an increasingly digital world.