Adastra Clinical System: Streamlining NHS Urgent Care Access
Quick Summary
- Optimizes urgent care workflows
- Ensures secure clinician access
- Integrates diverse patient data
Adastra, a clinical patient management solution by OneAdvanced, is a cornerstone for urgent and unscheduled care services across the UK. Designed to enhance efficiency and safety, this digital platform is vital for healthcare professionals managing patient journeys. It plays a critical role in 85% of NHS 111 services in England and 100% in Scotland, supporting millions of patients annually. This robust system, formerly known simply as Adastra, provides a comprehensive toolkit for clinicians and support staff. It aims to unify healthcare workflows, patient data, and decision-making processes, leading to more informed care delivery and a smoother experience for patients. Adastra acts as a centralized hub, ensuring that all necessary information is readily available to those providing care.
- π Readying Your Environment for Clinical Access
- π Gaining Entry to Your Clinical Workspace
- β Streamlining Patient Journeys with Adastra Tools
- β οΈ Navigating Access Challenges
- π Securing Sensitive Health Information
- π§ Official Help Desk Contacts
- β Essential Answers for Adastra Users
Readying Your Environment for Clinical Access
- NHS Care Identity Service 2 (CIS2) Authentication: Adastra is fully compliant with CIS2, which is the national standard for secure access to NHS clinical systems. Users will typically require appropriate CIS2 credentials.
- Multi-Factor Authentication (MFA): Access often necessitates an additional layer of security, such as an authenticator app, to verify identity.
- System Access: Access may be provided via a rich client, smart client (in-house alternative to Citrix), or certain web browser elements, depending on the organizational setup.
- Connectivity: A stable and secure internet connection is essential for accessing cloud-based components and integrated services.
Gaining Entry to Your Clinical Workspace
- Initiate Access: Open the Adastra application or navigate to the designated web access portal, such as Adastra Web Access (AWA) for remote systems.
- Enter Credentials: Provide your username and password as provided by your organization.
- Perform Multi-Factor Authentication: Depending on your setup, you will be prompted for an additional verification step. This might involve using an NHS Smartcard, entering a code from an authenticator app, or responding to another secure prompt.
- Secure Connection: Once authenticated, the system will grant access to your personalized clinical workspace.
- Mobile Access: For mobile clinicians, the Aremote application allows secure access and recording of patient information even when offline, with data syncing once connectivity is restored.
Streamlining Patient Journeys with Adastra Tools
- Comprehensive Patient Management: Facilitates fast patient registration, recall, and end-to-end management of care episodes across various urgent care settings.
- Seamless Appointment Booking: Enables direct electronic booking of appointments into GP systems like EMIS Web and other out-of-hours services, improving patient flow and reducing clinical risk.
- Integrated Clinical Decision Support: Utilizes tools like Odyssey and NHS Pathways to assist clinicians and call-handlers in triaging patients, prioritizing cases, and recommending appropriate care pathways.
- Extensive Patient Record Access: Provides real-time views of patient electronic records through integrations with PDS, SCR, MIG(2), Cerner HIE, GP records, and CP-IS, ensuring clinicians have a holistic patient view.
- Mobile Functionality (Aremote): A dedicated mobile version allows clinicians to view and record patient information at the point of care, regardless of internet connectivity.
- Electronic Prescribing: Supports secure e-prescribing and stock control systems, streamlining medication management.
- Patient Communication Tools: Includes features like Patient Case Status, which sends dynamic SMS links to patients, providing real-time updates on their position in callback queues and reducing repeat contacts.
- Reporting and Analytics: Offers real-time dashboards and comprehensive reporting suites to monitor performance, understand demand, and export data for analysis.
Navigating Access Challenges
β οΈ Forgotten Access Credentials
Cause: Unable to recall your username or password for the system.
Solution: OneAdvanced's Adastra system is designed with self-service options. If you forget your password, you can often use a designated 'forgot password' link to initiate a reset process. This typically involves receiving a password reset link at your registered email address, helping you regain access quickly without needing to contact the IT helpdesk for this specific issue.
β οΈ Account Locked or Access Denied
Cause: Multiple incorrect login attempts, or an account lock due to security protocols.
Solution: We know being locked out is stressful. If your account becomes locked after too many failed attempts or due to unusual activity, first verify your credentials. If you are certain your details are correct, wait for a short period as some systems automatically unlock after a set time. If the issue persists, contact your organization's IT support or the OneAdvanced Service Desk for immediate assistance. They can verify your identity and restore your access.
β οΈ System Timeouts or Freezes
Cause: Inactivity, network issues, or a temporary software glitch.
Solution: If Adastra times out or freezes, first ensure your internet connection is stable. A quick refresh of the application or browser (if using a web-based component) can often resolve minor glitches. If the problem continues, or if you suspect a broader system issue, report it to your local IT support. Adastra also features robust 'Health Case Continuity' measures, which ensure your service remains operational even during system interruptions, minimizing disruption.
Securing Sensitive Health Information
- π Utilize Strong, Unique Passwords: Always create complex passwords that are difficult to guess and never reuse them across different platforms. Consider using a password manager.
- π Enable Multi-Factor Authentication (MFA): Activate and consistently use MFA whenever prompted. This adds a critical layer of security beyond just your password.
- π Protect Your NHS Smartcard: Treat your Smartcard as you would a bank card. Keep it secure and never share your PIN. It's a key component of your secure access.
- π Be Vigilant Against Phishing: Always check the sender of emails and be wary of suspicious links or requests for login details. Adastra communications will come from verified sources.
- π Understand Data Handling Protocols: Familiarize yourself with your organization's policies regarding patient data. Adastra adheres to strict standards like ISO 27001, Cyber Essentials Plus, and relevant NHS compliance frameworks to protect sensitive health information.
- π Log Out After Use: Always securely log out of your Adastra session, especially when using shared workstations, to prevent unauthorized access to patient records and your clinical workspace.
π§ Official Support & Help Center
For support inquiries regarding Adastra, you can contact OneAdvanced at +44(0) 8451 605 555 or email [email protected]. They also provide a multi-tiered telephone-based Service Desk and email support.
Essential Answers for Adastra Users
Q: What is Adastra used for in NHS urgent care services?
Adastra, by OneAdvanced, is a crucial clinical patient management software used in NHS 111, out-of-hours, and urgent care settings. It helps manage patient episodes from initial contact, streamlines appointment booking, provides access to patient records, and supports clinicians with decision-making, ensuring patients receive appropriate and timely care.
Q: How does Adastra improve efficiency for healthcare professionals?
Adastra streamlines workflows by enabling quick patient registration, integrated appointment booking into GP and other systems, and comprehensive access to patient records in one digital portal. It reduces manual processes, enhances clinical handover, and supports faster, more informed decision-making, ultimately freeing up clinicians to focus more on patient care.
Q: Is patient data secure within the Adastra system?
Yes, patient data within Adastra is highly secure. The system complies with rigorous standards such as NHS CIS2 Authentication, ISO 27001, Cyber Essentials Plus, and other NHS-specific compliance frameworks. It employs multi-factor authentication, data encryption, and robust access controls to protect sensitive health information, with regular penetration testing to maintain security integrity.
Q: Can Adastra clinical software be accessed remotely by clinicians?
Yes, Adastra offers remote access capabilities through solutions like Case Web Access (formerly Adastra Web Access - AWA) and a mobile version called Aremote. These allow clinicians to securely view and record patient information from various locations, including while offline, ensuring continuity of care for mobile healthcare providers.
Q: Who developed the Adastra clinical patient management software?
The Adastra clinical patient management software was developed by OneAdvanced, a leading provider of software solutions for the health and care sector in the UK. OneAdvanced has extensive experience in healthcare IT, working with a large number of NHS trusts and services to deliver tools that improve operational efficiencies and patient outcomes.
Wrap Up
Adastra stands as a vital digital portal in the landscape of urgent and unscheduled care, empowering healthcare professionals with a sophisticated yet user-friendly system. By integrating diverse patient data, streamlining workflows, and maintaining the highest security standards, Adastra by OneAdvanced ensures efficient and safe patient journeys. Its continuous evolution, commitment to secure authentication, and robust support infrastructure make it an indispensable tool for modern healthcare delivery.