ADDP-UCCI: Your Active Duty Dental Program Portal
Quick Summary
- Dental care for active duty.
- Managed by United Concordia.
- Secure myAuth login.
- ACN essential for care.
- Ensures dental readiness.
The Active Duty Dental Program (ADDP) serves as a vital U.S. Department of Defense initiative, diligently administered by United Concordia Companies, Inc. Its primary mission is to deliver comprehensive civilian dental care to eligible active duty service members (ADSMs). This ensures dental readiness and promotes overall health for those who serve. The ADDP digital portal offers a streamlined experience, enabling ADSMs to manage their dental benefits and access necessary care when military dental treatment facilities (DTFs) cannot provide it. This online account management platform is designed to connect service members with the dental support they need efficiently.
- 📋 Determining Your Eligibility for Civilian Dental Care
- 📍 Seamless Entry to Your Dental Health Account
- ⭐ Unlocking Your Dental Program's Full Potential
- ⚠️ When Your Dental Account Access Gets Tricky
- 🔒 Fortifying Your Digital Dental Records
- 🎧 Official Help Desk Contacts
- ❓ Straight Answers for Your ADDP Inquiries
Determining Your Eligibility for Civilian Dental Care
- Active Duty Service Members (ADSMs) are eligible for the ADDP under specific conditions:
- DTF-Referred (CONUS Only): If you are a non-remote ADSM in the Continental United States (CONUS) and your military dental treatment facility (DTF) refers you for civilian dental care, you are eligible. Your DTF will provide the referral, which includes your Appointment Control Number (ACN).
- Remote ADSMs (CONUS): If you are an ADSM in CONUS who lives and works greater than 50 miles from any CONUS military DTF location, you qualify as remote.
- Remote ADSMs (OCONUS): For ADSMs outside the Continental United States (OCONUS), eligibility requires enrollment in TRICARE Prime Remote (TPR).
- Note that non-remote OCONUS ADSMs are typically not eligible for the ADDP and receive care from their assigned military DTF.
Seamless Entry to Your Dental Health Account
- Accessing your ADDP dental account is now simpler with myAuth, the new, secure digital login system. It replaces the previous DS Logon system for many DoD applications.
- Step 1: Navigate to the myAuth Login Page. Begin by visiting the official myAuth login page associated with your ADDP account.
- Step 2: Enter Your Credentials. Use your existing myAuth login credentials to sign in to your personal dental health portal.
- Step 3: Create a myAuth Account (If Needed). If you don't already have a myAuth account, the system will prompt you to create one. This process involves three key steps: confirming your identity, setting up your myAuth account, and establishing your security methods.
- Step 4: Identity Confirmation. You can confirm your identity using a Common Access Card (CAC) or your DS Logon. For users without a CAC or DS Logon, you'll first need to create a one-time DS Logon account via milConnect.com to verify your identity and benefits.
Unlocking Your Dental Program's Full Potential
- The ADDP portal, administered by United Concordia, provides a robust set of features to support active duty service members in managing their civilian dental care.
- Accessing Civilian Dental Services: The program facilitates access to civilian dental care for ADSMs who cannot receive necessary treatment at a military dental treatment facility.
- Appointment Control Number (ACN) Acquisition: Remote ADSMs can request an instant ACN online, a mandatory step before initiating civilian dental care. DTF-referred ADSMs will find their ACN directly on their referral from the military DTF.
- Finding a Network Dentist: Utilize the portal's search function to easily locate an ADDP network dentist within your area, ensuring you receive covered care.
- Comprehensive Covered Benefits: The ADDP covers a wide range of services as detailed in the official Benefit Details Document, including routine procedures and specialty care, subject to specific monetary limits.
- Teledentistry Options: For increased flexibility, ADDP coverage includes teledentistry for various services, such as routine oral examinations, pre/post-surgery instructions, and emergency evaluations.
- Online Account Management: Your digital portal provides tools for reviewing benefits, checking claim status, and accessing procedure code information.
When Your Dental Account Access Gets Tricky
⚠️ Cannot Access myAuth Account
Cause: Forgotten password, username issues, or problems with multi-factor authentication.
Solution: We know being locked out is stressful. If you're encountering difficulties accessing your myAuth account, first visit the dedicated myAuth Help page for comprehensive, step-by-step guides on password resets and account recovery. For technical assistance specifically with your DS Logon creation or existing account issues, contact the DMDC Support Center at 1-800-477-8227.
⚠️ Difficulty Obtaining an ACN
Cause: Unclear eligibility or confusion about the ACN request process.
Solution: If you're a remote ADSM struggling to get your Appointment Control Number (ACN), review the eligibility criteria on the official website. For direct assistance, you can call United Concordia's ADDP line for guidance on how to request your ACN.
⚠️ Finding a Dentist in Your Area
Cause: Limited network providers or difficulty using the online search tool.
Solution: Should you face challenges finding an ADDP network dentist, utilize the 'Find a Dentist' tool on the portal. If network dentists are unavailable, particularly in CONUS, contact United Concordia at 1-866-984-2337 to verify the situation and request permission for a non-network dentist.
Fortifying Your Digital Dental Records
- 🔒 Maintaining the security of your dental health information is paramount. The ADDP portal leverages advanced measures to safeguard your data.
- 🔒 Strong Multi-Factor Authentication (MFA): Your myAuth login requires multi-factor authentication, adding an extra layer of security beyond just a username and password to protect your account from unauthorized access.
- 🔒 Verified Identity Confirmation: When setting up your myAuth account, your identity is carefully confirmed using your CAC or DS Logon. This critical step ensures that only you can access your personal dental records.
- 🔒 Centralized Secure Access: myAuth provides a secure, single sign-on solution, allowing you to access your ADDP dental account and other DoD applications with one protected digital identity.
🎧 Official Support & Help Center
For general inquiries and support regarding the Active Duty Dental Program, please contact United Concordia at 1-866-984-2337.
Straight Answers for Your ADDP Inquiries
Q: What is the Active Duty Dental Program (ADDP)?
The ADDP is a U.S. Department of Defense program, managed by United Concordia, that offers civilian dental care to eligible active duty service members (ADSMs). Its primary goal is to ensure their dental readiness and overall health when military dental facilities cannot provide the necessary treatment.
Q: Who is eligible for civilian dental care through ADDP?
Eligibility for ADDP civilian dental care extends to Active Duty Service Members (ADSMs) who are referred by a CONUS military dental treatment facility, or remote ADSMs. Remote CONUS ADSMs are those living and working over 50 miles from a military dental facility, while remote OCONUS ADSMs must be enrolled in TRICARE Prime Remote.
Q: How do I get an Appointment Control Number (ACN) for my dental care?
If you are a remote ADSM, you must request an Appointment Control Number (ACN) from United Concordia before starting civilian dental care. For CONUS DTF-referred ADSMs, your ACN is provided directly on the referral from your military dental facility, so no separate action is required from you.
Q: What if I forget my login for the ADDP portal?
If you forget your myAuth username or password, or encounter any login issues, you should visit the myAuth Help page for assistance. For technical problems related to your DS Logon account creation, the DMDC Support Center can provide support.
Q: Are all dental services covered under the ADDP?
The ADDP covers authorized dental benefits as detailed in the Benefit Details Document, typically providing 100% coverage for approved services. However, ADSMs are responsible for the costs of any non-covered dental care they opt to receive. It's always best to consult the benefits document for specifics.
Wrap Up
The Active Duty Dental Program (ADDP) portal by United Concordia stands as a critical resource, empowering active duty service members to effectively manage their dental health. By providing accessible civilian dental care and robust online tools, ADDP ensures that those serving our nation can maintain essential dental readiness and overall well-being. We encourage all eligible ADSMs to utilize this comprehensive digital platform to its fullest potential for seamless dental care management.