MyHSS Patient Portal: Your Secure Health Connection
Quick Summary
- Manage appointments effortlessly
- Access medical records securely
- Communicate with your care team
- Pay bills conveniently online
- 24/7 technical support
The MyHSS patient portal is your personal gateway to world-class healthcare from Hospital for Special Surgery. Designed to put your health information directly in your hands, this digital platform empowers you to manage various aspects of your care from any device. Whether you're at home or on the go, MyHSS streamlines your interactions with your care team and provides secure access to your medical records. This online account management system is available as both a web application and a mobile app for iOS and Android devices, ensuring flexibility and convenience. MyHSS is developed by Epic Systems Corporation, leveraging their robust technology to offer a comprehensive and secure user dashboard.
- π What's Needed to Connect with Your HSS Care
- π Accessing Your Personalized Health Information
- β Empowering Your Healthcare Journey: MyHSS Services
- β οΈ Navigating Login Challenges with MyHSS
- π Keeping Your Health Data Secure on MyHSS
- π§ Official Help Desk Contacts
- β Quick Answers to Your MyHSS Questions
What's Needed to Connect with Your HSS Care
- A valid MyHSS account with your registered username and password.
- A computer, mobile device (iPhone, iPad, Android phone, Android Tablet), or tablet with an internet connection.
- Your web browser must have JavaScript enabled to ensure full functionality of the portal.
- An activation code, if you are a new user, which expires after 60 days. You may also activate using a third-party verification system without a code.
- For mobile app use, download the free MyHSS App from the Apple App Store or Google Play.
Accessing Your Personalized Health Information
- Navigate to the official MyHSS login page at myhss.hss.edu/MYHSS.
- Enter your MyHSS Username or Epic ID in the designated field.
- Input your Password for Hospital for Special Surgery.
- Click the Log in button to access your patient portal.
- Ensure JavaScript and cookies are enabled in your browser for a smooth login experience.
- If you are a new user and have an activation code, you can use it to set up your account, or activate using a third-party verification system if the code has expired or is unavailable.
Empowering Your Healthcare Journey: MyHSS Services
- Secure Messaging: Communicate directly and securely with your HSS providers and medical team.
- Access Medical Records: View your full medical record, including visit summaries, lab results, pathology reports, and radiology reports.
- Appointment Management: Schedule new appointments (in-person or virtual), request appointments, or view details of your past and upcoming visits.
- Online Bill Pay: Manage and pay your bills for HSS, physicians, and radiology directly through the portal, or pay as a guest.
- Pre-Visit Forms: Complete pre-check forms and other appointment-related questionnaires before your visit.
- Image Uploads: Easily upload radiology images (X-rays, MRIs, CT scans, ultrasound results) to share with HSS.
- Health Resources: Access HSS-produced content and educational materials related to services, conditions, and research.
- Proxy Access: Manage access for family members or legal guardians to view health information, for both adult patients and minors.
Navigating Login Challenges with MyHSS
β οΈ Forgot Password
Cause: User cannot recall their MyHSS account password.
Solution: If you forgot your password, click the Forgot login information? link on the sign-in page. You can reset it online, or contact the MyHSS Help Desk at 844.269.4509 to request a new, secure password.
β οΈ Activation Code Not Working or Expired
Cause: The activation code is no longer valid, has expired after 60 days, or was used previously.
Solution: You can still activate your MyHSS account without a code by using a third-party verification system. If issues persist, call the MyHSS Help Desk at 844.269.4509.
β οΈ Technical Difficulties or Login Problems
Cause: General issues preventing access or proper functioning of the portal.
Solution: For any technical assistance with the patient portal, contact the MyHSS Help Desk at 844.269.4509. This support line is available 24/7.
β οΈ Unable to Verify Identity During Sign-Up
Cause: The system could not confirm your identity based on the information provided during registration, possibly due to missing details or an optional SSN field not being used.
Solution: Ensure all required personal information is accurately entered. Providing the last four digits of your Social Security Number, though optional, can increase the chance of successful identity verification. If identity verification fails, contact the MyHSS helpdesk at (844) 269-4509 for activation assistance.
Keeping Your Health Data Secure on MyHSS
- π Always use a strong, unique password for your MyHSS account.
- π Change your password on a regular basis to maintain account integrity.
- π Keep your login ID and password confidential; do not share them with anyone else to prevent unauthorized access to your health information.
- π Understand that MyHSS uses various measures, including encryption, to protect the privacy and security of your personal and health information.
- π Be aware that information shared outside of the MyHSS messaging function (e.g., standard email) may not be secure.
- π Familiarize yourself with the MyHSS Privacy Policy for detailed information on how your data is collected, used, and protected, including adherence to HIPAA regulations.
π§ Official Support & Help Center
For technical assistance with MyHSS, call the MyHSS Help Desk at 844.269.4509. This support line is available 24 hours a day, 7 days a week.
Quick Answers to Your MyHSS Questions
Q: What information can I access through MyHSS?
Through MyHSS, you can securely access your medical record, view test results (including lab, pathology, and radiology reports), review visit summaries, and manage billing records. You can also see details of your past and upcoming appointments.
Q: Can I message my doctor using MyHSS?
Yes, MyHSS allows you to correspond securely with your HSS providers and other members of your care team directly through the portal.
Q: How do I pay my bills using MyHSS?
You can manage and pay your bills for HSS, physicians, and radiology services online by signing into your MyHSS account. There's also an option to pay as a guest without logging in.
Q: Is MyHSS available on mobile devices?
Yes, MyHSS offers a free mobile application available for both iOS (Apple App Store) and Android (Google Play) devices, allowing you to manage your care on the go.
Q: What should I do if my MyHSS activation code has expired?
If your activation code has expired (they are valid for 60 days), you can still activate your MyHSS account using a third-party identity verification system directly on the portal. If you need further assistance, the MyHSS Help Desk can be reached at 844.269.4509.
Q: Can I grant access to my MyHSS account to a family member?
Yes, MyHSS supports proxy access. Adult patients can grant access to another person, and parents or legal guardians can request proxy access to a minor's account. This can often be set up directly within the MyHSS portal under the 'Friends and Family Access' tab.
Wrap Up
The MyHSS patient portal stands as a vital digital tool for managing your healthcare with Hospital for Special Surgery. By offering a comprehensive suite of features, from secure messaging with your providers to instant access to your health records and convenient bill payment options, it significantly enhances your patient experience. Embracing this secure online account will keep you informed and connected, ensuring your healthcare journey is as smooth and transparent as possible.