MY alrajhi App: Your New Digital Banking Hub (formerly alrajhi24seven)
Quick Summary
- MY alrajhi replaces alrajhi24seven
- Unified Shariah-compliant banking
- Robust security measures
- Easy mobile account setup
- 24/7 customer support
Al Rajhi Bank Malaysia has significantly upgraded its digital banking experience by introducing MY alrajhi, a powerful, unified mobile application. This new platform consolidates all services previously offered through the `alrajhi@24seven` and `Rize` apps, creating a seamless and secure environment for managing your finances. The transition means `alrajhi@24seven` will be fully decommissioned by July 1, 2025, making MY alrajhi your primary gateway for Shariah-compliant banking services. Designed with user convenience and security at its core, MY alrajhi empowers you to conduct a wide range of financial activities directly from your smartphone. Whether you're a long-time customer transitioning from a previous platform or new to Al Rajhi Bank Malaysia, this guide provides essential information to help you optimize your digital banking journey with the MY alrajhi app.
- 📋 Preparing for Your MY alrajhi Digital Banking Access
- 📍 Navigating Your Entry into MY alrajhi
- ⭐ Discovering the Extensive Tools within MY alrajhi
- ⚠️ Resolving Your MY alrajhi Access and Transaction Challenges
- 🔒 Enhancing Your Digital Banking Security with MY alrajhi
- 🎧 Official Help Desk Contacts
- ❓ Your Top Inquiries About MY alrajhi Answered
Preparing for Your MY alrajhi Digital Banking Access
- To begin using the MY alrajhi app, ensure your device meets the minimum operating system requirements: iOS 15, Android 11, or Harmony OS Version 3 (EMUI 13).
- Existing `alrajhi@24seven` users will need to download the MY alrajhi app and complete a streamlined sign-up process, which includes an identity validation.
- New customers can open and activate a DuitPlus Savings Account-i entirely through the app, eliminating the need for a branch visit.
- A 12-hour cooling-off period will apply for all first-time logins, both for transitioning `alrajhi@24seven` users and new registrants, to enhance security.
Navigating Your Entry into MY alrajhi
- Download the MY alrajhi app: Get the official application from the Apple App Store or Google Play. Huawei AppGallery availability is expected soon.
- Initiate Sign-Up: Open the app and follow the on-screen prompts for registration.
- Identity Verification (e-KYC): The app will guide you through an electronic Know Your Customer (e-KYC) process to verify your identity.
- Set Your Credentials: Provide your personal details and create your secure login information, including a strong password.
- Cooling-Off Period: After setting up your login details, a 12-hour cooling-off period will begin for your initial access. This is a security measure to protect your new digital portal.
Discovering the Extensive Tools within MY alrajhi
- Consolidated Access: Enjoy a unified banking experience that combines all deposit and financing products, previously spread across `alrajhi@24seven` and `Rize`, into a single, intuitive platform.
- Streamlined Account Management: Easily view and manage all your accounts, track financial flows, and gain insights into your spending patterns directly from the app.
- Comprehensive Transaction Capabilities: Perform various Shariah-compliant services such as fund transfers, bill payments through JomPAY, term deposit placements, and DuitNow QR transactions.
- Effortless Onboarding: Open and activate a DuitPlus Savings Account-i without needing to visit a physical branch, making the initial setup quick and convenient.
- Savings Pots: Utilize the innovative Savings Pots feature to set and achieve your savings goals more effectively.
- Advanced User Interface: Benefit from a redesigned app with smoother navigation and a visually engaging experience.
- Digital Card Activation: Activate and manage virtual digital cards for purchases directly within the app.
Resolving Your MY alrajhi Access and Transaction Challenges
⚠️ Unable to Log In (Forgotten Password or Username)
Cause: You may have forgotten your login credentials or entered them incorrectly.
Solution: If you cannot recall your password, use the 'Forgot Password' option within the MY alrajhi app to reset it. Ensure you enter your username accurately. If you've tried multiple times and are still locked out, contact the 24-hour Customer Care Consultants at +603 2332 6000 for assistance.
⚠️ Account Blocked or Frozen
Cause: Account blocks can occur due to security reasons, unusual activity, or failure to update personal information.
Solution: We know being locked out is stressful. The quickest way to resolve this is often by contacting Al Rajhi Bank's customer service at +603 2332 6000. They can guide you through the necessary steps. For issues that may require document verification, visiting a branch with your identification documents (like your Iqama or passport) might be necessary.
⚠️ App Not Working / Technical Glitches
Cause: This could be due to an unstable internet connection, cached data, or the app needing an update.
Solution: First, ensure you have a stable internet connection. Try clearing the app's cache or reinstalling the app. Also, check for any pending updates for the MY alrajhi app in your device's app store. If the problem persists, contact customer support or check Al Rajhi Bank Malaysia's social media for announcements regarding service disruptions.
⚠️ Transitioning from alrajhi@24seven
Cause: Unfamiliarity with the migration process to the new unified app.
Solution: To ensure uninterrupted service, download the MY alrajhi app. Existing `alrajhi@24seven` users will go through a streamlined sign-up process and identity validation within the new app, followed by a 12-hour cooling-off period for the first-time login. Make the switch by June 30, 2025, as `alrajhi@24seven` will be decommissioned on July 1, 2025.
Enhancing Your Digital Banking Security with MY alrajhi
- 🔒 Always keep your login User ID, Passwords, One Time Passwords (OTPs), and Card PINs confidential. Al Rajhi Bank Malaysia will never ask for these details via call, SMS, or email.
- 🔒 Be cautious of unsolicited requests for personal information or payments; these could be phishing attempts. Verify the sender before clicking any links or providing details.
- 🔒 Use strong, unique passwords that combine uppercase and lowercase letters, numbers, and symbols. Avoid easily guessable information like birthdays or sequential numbers.
- 🔒 Ensure the MY alrajhi app is downloaded only from official sources like the Apple App Store or Google Play. Keep your app and device's operating system updated.
- 🔒 Monitor your transaction notifications. Enable SMS alerts for all account activities to quickly identify and report any unauthorized transactions.
- 🔒 Avoid using public Wi-Fi networks for banking activities, as they may not be secure. Use a private, trusted network or your mobile data.
- 🔒 The MY alrajhi app features Secure Device Pairing and Exclusive Session Control, meaning only one device can be linked at a time, and a new login will end previous sessions, preventing unauthorized concurrent use.
🎧 Official Support & Help Center
For assistance, you can reach Al Rajhi Bank Malaysia's 24-hour Customer Care Consultants at +603 2332 6000 or email them at [email protected].
Your Top Inquiries About MY alrajhi Answered
Q: What is MY alrajhi and how does it relate to alrajhi@24seven?
MY alrajhi is the new, upgraded mobile banking app from Al Rajhi Bank Malaysia. It replaces and consolidates the functionalities of both the older `alrajhi@24seven` and `Rize` apps, providing a unified and enhanced digital banking experience. `alrajhi@24seven` is being decommissioned and will no longer be available after July 1, 2025.
Q: How do existing alrajhi@24seven users switch to MY alrajhi?
Existing `alrajhi@24seven` users need to download the MY alrajhi app from their app store. After downloading, complete a streamlined sign-up process which includes identity validation, and then set up your new MY alrajhi login details. A 12-hour cooling-off period will apply for your first login. It's crucial to make this switch by June 30, 2025, to avoid service disruption.
Q: Is the MY alrajhi app secure for online banking?
Yes, MY alrajhi is built with robust security features. These include secure device pairing (requiring an OTP for first-time login and linking only one device), protected access using your login credentials, and exclusive session control that ends previous sessions if a new one is initiated. Importantly, no sensitive account information is stored directly on your mobile device.
Q: What operating systems are supported by the MY alrajhi app?
The MY alrajhi app supports devices running iOS 15, Android 11, and Harmony OS Version 3 (EMUI 13) or newer versions. Please ensure your device's operating system is updated for optimal performance and security.
Q: Why did my MY alrajhi app ask for my password if I usually use biometrics?
As part of recent security enhancements, customers who typically use biometrics or a PIN for login may be asked to complete a one-time login using their app password. This verifies your identity. Once completed, you can continue using your preferred biometric or PIN login method. You should only enter your password within the MY alrajhi app itself.
Wrap Up
The introduction of the MY alrajhi app represents Al Rajhi Bank Malaysia's commitment to providing a modern, secure, and user-friendly digital banking experience. By consolidating services and enhancing features, the app aims to simplify financial management for all its customers. Embracing this new platform ensures continued access to comprehensive Shariah-compliant banking services, empowering you to manage your finances with greater ease and confidence.