Amarillo Water Bill: Your Official Online Account Portal
Quick Summary
- New online billing portal launched.
- New account numbers are required.
- Manage bills, payments, and usage.
The City of Amarillo recently launched a new, user-friendly Utility Billing System, making it simpler to manage your water services. This digital portal provides a convenient way to handle your utility account from anywhere. Since its launch on March 31, 2026, the system aims to enhance your experience with improved online account management. This upgraded online platform, known as PayAMA, replaces the previous system. All existing customers must re-register to access their account details and utilize the new features. It's designed to give you more control and transparency over your water consumption and billing history, moving towards an advanced digital infrastructure for better service.
- π What You Need to Begin Your Online Water Management
- π Steps to Log In to Your Amarillo Utility Portal
- β Exploring Your Amarillo Water Account Capabilities
- β οΈ Help with Amarillo Water Portal Access
- π Keeping Your Utility Billing Account Secure
- π§ Official Help Desk Contacts
- β Your Most Asked Questions About Amarillo Water
What You Need to Begin Your Online Water Management
- A new account number: This number can be found on your latest paper bill or by using the New Account Number lookup Tool on the official utility portal.
- Your phone number or driver's license number: This should match the information on file for your account.
- The zip code for your service address.
Steps to Log In to Your Amarillo Utility Portal
- Locate Your New Account Number: First, find your new account number. It is printed on your recent paper bill. If you don't have a paper bill, use the Account Lookup Tool available on the official portal by entering your service address zip code and your previous utility billing account number.
- Visit the Official Portal: Navigate to the City of Amarillo's Utility Billing portal at amarillo.gov/utilityportal.
- Register for a New Online Account: Click on the sign-up or registration option. You will need your new account number, the phone number or driver's license number associated with your account, and your service address zip code to create your user name and password.
- Re-enroll in AutoPay and Paperless Billing: If you previously used AutoPay or paperless billing, you must re-enroll these services within the new digital portal, as settings from the old system are no longer active.
Exploring Your Amarillo Water Account Capabilities
- View and Pay Bills Online: Easily access your current bill and submit payments through a secure online platform.
- Review Transaction and Payment History: Keep track of past payments and billing details within your online account dashboard.
- Analyze and Download Water Usage: Gain insight into your water consumption with tools that allow you to analyze and download detailed usage data.
- Add Multiple Accounts: Manage several utility accounts from a single web profile.
- Paperless Billing: Opt for paperless billing and receive a $10 credit on your next bill.
- Automated Payment Options: Set up recurring payments for convenience.
- Submit Service Requests: Initiate service requests, such as terminating service or requesting payment plans, directly through the portal.
Help with Amarillo Water Portal Access
β οΈ Cannot recall login credentials
Cause: You have forgotten your user name or password for your online account.
Solution: On the login page, click the Forgot your password? or Forgot your User Name? links. Follow the instructions to recover your credentials.
β οΈ Previous online account is inaccessible
Cause: The City of Amarillo launched a new Utility Billing System on March 31, 2026, replacing the old online portal.
Solution: All existing online utility billing customers must re-register in the new system. Your old account settings are no longer active, so you need to create a new online account using your new account number.
β οΈ AutoPay or Paperless Billing is not functioning
Cause: Settings from the previous utility billing system did not transfer to the new portal.
Solution: You must re-enroll in AutoPay and paperless billing services within the new online account management system to ensure continuity of these features.
Keeping Your Utility Billing Account Secure
- π Use Strong Passwords: Create a unique, complex password for your utility account that combines letters, numbers, and symbols.
- π Verify Identity for Inquiries: Be aware that for certain account inquiries, verification of the last four digits of your social security number may be required. This practice helps ensure that account information is disclosed only to authorized account holders and protects your personal data from unauthorized access.
- π Be Cautious of Phishing Attempts: The City of Amarillo will not ask for your login credentials via unsolicited emails or calls. Always access your digital portal directly through the official website.
- π Understand Digital Metering: The Advanced Metering Infrastructure (AMI) uses digital meters to collect water usage data remotely, enhancing accuracy and efficiency while securing your consumption information.
π§ Official Support & Help Center
For utility billing inquiries, call 806-378-3030 or email [email protected]. For 24/7 water or sewer emergencies, call 806-378-6824. You can also chat with an agent via the website or visit in person at 623 S Johnson St, Suite 1200, Amarillo, TX 79101.
Your Most Asked Questions About Amarillo Water
Q: How do I pay my Amarillo Utility Bill?
You have several options to pay your bill. You can pay online through the Utility Billing Portal, make a payment by phone at 806-576-1932, pay in person at City Hall (623 S Johnson St), use the drive-through service at the north side of City Hall (Monday-Friday, 11 AM β 2 PM), or mail your payment to PO Box 100, Amarillo, Texas 79105.
Q: What should I do if I receive a notice about a delinquent utility account?
If you receive a delinquent account notice, it's important to contact the Utility Billing Department immediately at 806-378-3030 to discuss and resolve the issue. They can provide assistance and answer any questions you have about your bill.
Q: How can I get my water service restored once it's been disconnected?
To restore disconnected water service, the full past-due balance on your account must be paid. Contact the Utility Billing Department at 806-378-3030 for details on your outstanding balance and payment options.
Q: Can I qualify for a payment plan if my water service has been disconnected?
Yes, payment plans are available. If your service has been disconnected, you may be offered a plan to restore services with a down payment of half the outstanding balance, with the remaining balance placed on a payment plan. Call 806-378-3030 to discuss available options tailored to your situation.
Q: How do I find my new Amarillo utility account number?
Your new account number is included on your latest paper utility bill. If you don't have it, you can use the New Account Number lookup Tool on the official utility portal. You'll need your service address zip code and your previous utility billing account number to retrieve it.
Q: How do I opt out of the digital water meter program?
You can opt out of the City of Amarillo's Digital Water Meter Program by calling 806-378-3030. While a new digital meter will still be installed at your property, opting out means it will not transmit usage data remotely; instead, a city meter reader will manually record your water usage. There is currently no charge to opt out.
Q: Will my water bill amount increase with the installation of a new digital water meter?
It is possible your bill might reflect different usage. Older meters can lose accuracy over time, and new digital meters are tested to meet high accuracy standards. If you are concerned about an increase in registered consumption after your new meter is installed, contact the city at 806-378-3030 or [email protected].
Wrap Up
The City of Amarillo's new Utility Billing Portal streamlines how residents interact with their water services. By understanding the re-registration process and leveraging the portal's features, you can efficiently manage your account, monitor consumption, and handle payments. This digital upgrade reflects the city's commitment to providing transparent and accessible utility management for all residents.