Amazon Relay: Your Guide to the Official Load Board & Carrier Portal

Amazon Relay serves as the official digital portal where trucking companies, owner-operators, and fleet owners connect directly with Amazon's vast logistics network. This innovative platform empowers carriers to find and book available freight, manage contracts, and streamline their transportation operations efficiently. By cutting out brokers, Amazon Relay aims to create a more direct and transparent experience for carriers, ensuring you have the tools needed to keep your fleet moving and optimize your business growth. Whether you're looking for spot loads to fill gaps or consistent contracts for steady revenue, the Amazon Relay load board offers a diverse range of opportunities. Its integrated system provides real-time information, from trip details and payment breakdowns to advanced navigation and quick check-in processes, all designed to enhance your operational flow and driver experience.

Preparing Your Fleet for Amazon Relay Operations

• A valid DOT number with interstate authority, active for a minimum of 180 days, and a valid MC number.
• Minimum insurance coverage including Commercial General Liability (not less than $1,000,000 per occurrence and $2,000,000 in the aggregate) and Auto Liability (not less than $1,000,000 per occurrence, including $50,000 trailer replacement coverage).
• Specific Behavior Analysis and Safety Improvement Categories (BASIC) scores: Unsafe Driving below 60%, HOS Compliance below 60%, Vehicle Maintenance below 75%, Controlled Substances/Alcohol below 75%, Driver Fitness below 75%.
• A "Carrier" entity type authorized for Property and For Hire.
• An FMCSA Safety Rating of Satisfactory, None, or Not Rated.
• Eligible equipment such as dry vans, reefers, and box trucks. You can use your own equipment or utilize Amazon's pre-loaded trailers.

Accessing Your Amazon Relay Carrier Dashboard

1. Navigate to the official Amazon Relay website at relay.amazon.com.
2. Click on the 'Sign In' button. You can use an existing Amazon shopping account or create a new one if you don't have one.
3. Enter your registered email address and password to access your carrier dashboard. Follow any two-factor authentication prompts.
4. During the initial application or setup, you will be prompted to provide your DOT number and other essential company details.
5. Complete the registration process by providing information about your equipment inventory and setting up payment details for seamless transactions.

Maximizing Opportunities with Amazon Relay Tools

• Extensive Load Board Access: Instantly book thousands of spot loads and contracts, available 24/7, with full transparency on rates, routes, and requirements.
• Contract and Auction Opportunities: Secure full schedules with short-term contracts or participate in auctions with transparent bidding to set your own price.
• Post A Truck Feature: List your company's available trucks and let the system automatically match you with suitable loads based on your criteria, reducing idle time and empty miles.
• Real-Time Trip Details: Access up-to-date information on pick-up times, drop types, and routes directly through the web portal or mobile app.
• Commercial Navigation: The Amazon Relay mobile app provides truck-specific navigation, guiding drivers safely while accounting for low bridges, weight limits, and other restrictions.
• Fast Check-ins: Automated facility check-in/out and electronic in-yard instructions help reduce driver dwell time at Amazon facilities.
• Transparent Payments & Rewards: Know your earnings (base rate, fuel, tolls) before you commit to a load and receive weekly payments. Earn safety rewards for good performance.
• Performance Tracking: Utilize a metrics dashboard to monitor your company's performance, helping you identify areas for improvement and maintain compliance.
• Driver Management Tools: Carriers can invite drivers to create profiles, track their schedules, and access load history within the app.
• Real-time Load Tracking: Monitor the progress of in-transit loads with real-time updates every 30 seconds, enabling proactive management of disruptions.

Getting Back on Track: Amazon Relay Support

Protecting Your Operations: Amazon Relay's Security Measures

• 🔒 Strong Carrier Vetting: Amazon Relay employs robust screening processes to validate operating authority, ownership, and other business credentials for every carrier.
• 🔒 Enhanced Driver Verification: Utilize sophisticated identity verification technology, including real-time photo verification and driver's license validation, to ensure only authorized drivers access facilities and transport cargo.
• 🔒 Real-time Load Tracking and Security: Trailers are equipped with telematics signals, cameras, and sensors for real-time load visibility, tamper detection, and alerts for unauthorized activity.
• 🔒 Secure Facility Access: Strict control over facility entry and cargo handling is maintained through real-time arrival/departure signals and virtual geofences.
• 🔒 Direct Load Tendering: Amazon does not use third-party load boards for tendering loads; all legitimate Amazon loads are booked directly through the Relay web portal or mobile app to prevent fraud and unauthorized subcontracting.
• 🔒 Security Awareness Resources: Access practical guidance within Relay's Learning Center and newsletters to identify legitimate communications from Amazon and prevent scams.
• 🔒 24/7 Security Reporting: Report suspicious activity or account security issues through the Support Center within your Relay account or by emailing [email protected].

Key Insights for Amazon Relay Carriers