ANA Domestic Flights: Manage Your Booking (予約番号 & 航空券番号)
Quick Summary
- Confirmation numbers phased out
- Use booking or ticket number
- Online access for reservations
Traveling with ANA domestic flights requires understanding how to manage your booking details. For flights departing on or after May 19, 2026, ANA has updated its system, and the traditional 9-digit confirmation number (確認番号) is no longer issued. Instead, you will use either your 6-digit alphanumeric booking number (予約番号) or your 13-digit ticket number (航空券番号) to access your reservation and perform various actions online.
This change streamlines the process, making it easier to keep track of your travel information. This guide provides comprehensive details on how to navigate the ANA online portal, retrieve your flight information, and manage your domestic travel plans using these updated identifiers.
- 📋 Information for Accessing Your ANA Domestic Booking
- 📍 Retrieving Your ANA Flight Details Online
- ⭐ Managing Your ANA Domestic Travel Plans
- ⚠️ When You Can't Locate Your ANA Booking Information
- 🔒 Protecting Your ANA Reservation Data
- 🎧 Official Help Desk Contacts
- ❓ Answers to Your ANA Domestic Booking Queries
Information for Accessing Your ANA Domestic Booking
- Your 6-digit alphanumeric Booking Number (予約番号) or 13-digit Ticket Number (航空券番号).
- The full name (first name and last name) of the passenger as registered on the booking.
- For ANA Mileage Club members, your AMC Customer Number and Web Password to log in to your account.
- The payment method (e.g., credit card number) used for the booking, especially if you need to retrieve a forgotten number.
- Access to the internet via a computer or smartphone.
Retrieving Your ANA Flight Details Online
- Navigate to the official ANA website and look for the '予約確認・変更・購入' (Reservation Confirmation/Change/Purchase) section.
- If you are an ANA Mileage Club member, log in using your Customer Number and Web Password to view all your registered bookings.
- For non-members or to search a specific booking, select the option to search by Booking Number (予約番号) or Ticket Number (航空券番号).
- Carefully enter your 6-digit alphanumeric Booking Number or 13-digit Ticket Number, along with the passenger's full name (first name and last name) as it appears on the reservation.
- Follow the on-screen prompts to access your reservation details and manage your flight.
Managing Your ANA Domestic Travel Plans
- View Flight Itinerary: Check your flight dates, times, and routing.
- Online Check-in: Complete your check-in process from 24 hours up to 20 minutes before departure, issue your boarding pass, and select your seat.
- Change Reservations: Modify flight dates or times, if your fare type permits.
- Seat Selection: Choose or change your preferred seat for your flight.
- Purchase Additional Services: Add baggage, upgrade your seat, or apply for other services.
- Print e-Ticket Itinerary: Obtain a copy of your e-ticket for your records.
- Refunds: Process refunds for eligible tickets.
When You Can't Locate Your ANA Booking Information
⚠️ Cannot find Booking Number (予約番号) or Ticket Number (航空券番号)
Cause: The booking number or ticket number was lost, forgotten, or not received.
Solution: Check your payment completion email or online check-in notification email from ANA. If you paid by credit card, you might be able to search on the ANA website using your name and the credit card number used for purchase. ANA Mileage Club members can log into their account to view past and upcoming bookings. As a last resort, proceed to an ANA airport counter with a valid public identification document and provide details of your flight (date, route) to retrieve your information.
⚠️ The previously used 'Confirmation Number' (確認番号) is not working.
Cause: The 9-digit confirmation number was phased out for flights on or after May 19, 2026.
Solution: If your flight departs on or after May 19, 2026, you need to use your 6-digit alphanumeric Booking Number (予約番号) or 13-digit Ticket Number (航空券番号) to access your reservation. The confirmation number is only valid for flights that departed before this date.
⚠️ Unable to complete online check-in.
Cause: Certain conditions prevent online check-in, such as needing assistance (e.g., wheelchair), specific fare types, or system issues.
Solution: If online check-in is unavailable, you must proceed to an ANA airport counter or use an automatic check-in machine at the airport to complete your boarding procedures. Ensure you have your booking number or ticket number and a valid ID.
Protecting Your ANA Reservation Data
- 🔒 Always use strong, unique passwords for your ANA Mileage Club account.
- 🔒 Never share your booking number, ticket number, or personal details with unverified sources.
- 🔒 Be cautious of phishing emails or websites that mimic ANA's official site. Always verify the URL is ana.co.jp.
- 🔒 When accessing your booking on public computers or networks, ensure you log out completely and clear browsing data.
- 🔒 Keep physical copies of your e-ticket or booking details in a secure place, separate from your identification.
🎧 Official Support & Help Center
For specific inquiries or assistance, please visit the official ANA website's 'Contact Us' (お問い合わせ) page for the most current phone numbers and contact methods. You can typically find support for domestic flights, international flights, and ANA Mileage Club services.
Answers to Your ANA Domestic Booking Queries
Q: What is the difference between a Booking Number (予約番号) and a Confirmation Number (確認番号) for ANA domestic flights?
The Booking Number (予約番号) is a 6-digit alphanumeric code that identifies your entire reservation. The Confirmation Number (確認番号) was a 9-digit number previously issued for domestic flights. For flights departing on or after May 19, 2026, the confirmation number is no longer used, and you will primarily rely on your booking number or ticket number.
Q: How do I find my ANA Booking Number (予約番号) if I forgot it?
You can typically find your booking number in the payment completion email or online check-in notification email sent by ANA. ANA Mileage Club members can also find it by logging into their account on the ANA website. If you paid by credit card, you might be able to search for your e-ticket information on the ANA website using your name and credit card details. As a last option, you can visit an ANA airport counter with your ID.
Q: Can I still use my old Confirmation Number (確認番号) for upcoming ANA flights?
No, if your flight is on or after May 19, 2026, the 9-digit confirmation number is no longer valid for managing your reservation or online check-in. You must use your 6-digit alphanumeric Booking Number (予約番号) or your 13-digit Ticket Number (航空券番号) instead. The confirmation number is only applicable for flights that departed before this date.
Q: What should I do if I purchased my ANA ticket through a travel agency and don't have a Booking Number (予約番号)?
If you booked through a travel agency, the booking reference they provided might not be the same as ANA's official booking number. You should contact your travel agency directly to obtain the correct 6-digit ANA booking number or 13-digit ticket number required to manage your reservation on the ANA website.
Wrap Up
Effectively managing your ANA domestic flight reservations is simple once you understand the updated system. By utilizing your booking number or ticket number, you gain seamless access to a range of online services, from checking in to making essential changes. Always remember to keep your reservation details secure and refer to the official ANA website for the most accurate and up-to-date information regarding your travel.