ATB Business Online: Your Secure Digital Banking Portal
Quick Summary
- Manage business finances 24/7.
- Enhanced security with 2FA.
- Streamline payments and approvals.
ATB Business Online is your dedicated digital portal designed to simplify and streamline how you manage your company's finances. This online account management platform offers businesses secure, 24/7 access to their banking operations, whether from a desktop computer or through the convenient ATB Business mobile app. It's built to empower you with control over your data, payments, and cash flow, helping you make informed business decisions efficiently. This comprehensive digital banking solution from ATB Financial allows you to move, monitor, and manage your money with ease, accomplishing more every day. From handling payroll and paying suppliers to managing your accounts and viewing statements, ATB Business Online provides the tools necessary to keep your business moving forward.
- 📋 Preparing Your Business for Digital Financial Management
- 📍 Securely Accessing Your ATB Business Account
- ⭐ Unlocking Comprehensive Digital Account Management
- ⚠️ Regaining Access to Your ATB Business Portal
- 🔒 Fortifying Your Business Finances Online
- 🎧 Official Help Desk Contacts
- ❓ Quick Answers to Your ATB Business Online Questions
Preparing Your Business for Digital Financial Management
- An active ATB personal or small-to-medium business account holder or co-holder.
- Enrollment in ATB Business Online is required to use the ATB Business mobile app.
- For new users, a sequence of emails will guide you through email verification and password creation.
- Corporate Administrators manage user roles and permissions, ensuring appropriate access levels for team members.
Securely Accessing Your ATB Business Account
- Navigate to the official ATB Business login page at business.atb.com or through atb.com/sign-in and select the Business option.
- Enter your unique Username and Password into the designated fields.
- Complete the two-factor authentication (2FA) challenge, which typically involves a 6-digit code sent via text message or email, or by using a Passkey for biometric verification.
- Once authenticated, you will gain access to your personalized business account dashboard.
Unlocking Comprehensive Digital Account Management
- 24/7 Secure Access: Manage your business accounts, review details, and monitor transactions anytime, anywhere.
- Real-time Account History: Gain instant access to your account activities and comprehensive auditing tools for simplified reconciliation.
- Digital Document Access: Conveniently view e-statements and cheque images online.
- Mobile Cheque Deposit: Deposit cheques quickly by simply taking a picture with your mobile device.
- Diverse Payment Options: Send and receive payments through Interac e-Transfer, Electronic Funds Transfer (EFT), Global ACH Transfers, Wires, and manage bill payments.
- Workflow Management: Receive push notifications for transactions requiring approval and approve or reject them directly from the app.
- Custom User Permissions: Administrators can securely manage account access for team members or service providers by assigning specific roles and permissions.
- Data Sharing Capability: Enable secure connections to third-party accounting software by granting data sharing permissions for relevant roles.
Regaining Access to Your ATB Business Portal
⚠️ Forgot Password
Cause: You cannot recall your login password for your ATB Business online account.
Solution: We know being locked out is stressful. On the login page, click the Forgot password link. If you're set up for text message 2FA, you'll confirm your identity with a code, then create a new password. If your 2FA is set to email, contact ATB Client Care at 1-800-332-8383 for assistance.
⚠️ Locked Out (for Administrators)
Cause: A user within your business has been locked out of their account.
Solution: As an administrator, log into ATB Business. Navigate to Admin, then Roles & Users, select the Users tab, choose the specific user, and switch the Active toggle to On. This will unlock their account.
⚠️ User Cannot Log In for the First Time
Cause: A newly created user is unable to complete their initial login.
Solution: Ensure the user has received and followed the email sequence to verify their address and create a password within the given timeframe. An email confirming their username should also be received.
⚠️ Need to Reset a User's Password (for Administrators)
Cause: A user requires their password to be reset by an administrator.
Solution: Log into ATB Business as an administrator. Go to Admin, select Roles & Users, then the Users tab. Choose the user, and select Reset password. An automated reset password will be sent to the email address in their profile.
Fortifying Your Business Finances Online
- 🔒 Utilize Two-Factor Authentication (2FA): Always enable 2FA or Passkey authentication for an extra layer of security beyond just username and password.
- 🔒 Strong, Unique Passwords: Use complex passwords for all company systems and consider a password manager.
- 🔒 Educate Your Team: Train employees on identifying phishing attempts, proper data handling, and fraud prevention red flags.
- 🔒 Verify URLs: Always type ATB.com directly into your browser's address bar or use the official ATB Business mobile app to sign in safely.
- 🔒 Implement Network Defenses: Use firewalls, anti-virus/anti-malware software, and regularly update all systems.
- 🔒 Monitor Accounts Regularly: Check account statements frequently for any unauthorized transactions.
- 🔒 Never Share Credentials: ATB strongly discourages sharing usernames and passwords; administrators can add additional users with specific permissions.
- 🔒 Be Wary of Wire Fraud: Educate your team on wire fraud red flags and contact ATB Client Care if you have any doubts before sending a wire transfer.
🎧 Official Support & Help Center
ATB Business Solutions support line: 1-877-363-4855; ATB Client Care: 1-800-332-8383.
Quick Answers to Your ATB Business Online Questions
Q: How do I sign up for ATB Business Online?
If you are a holder or co-holder of an ATB personal or small-to-medium business account, you are eligible for ATB Business Online. If you're not yet registered, contact the ATB Business Solutions team or visit an ATB branch to get set up.
Q: What can I do with the ATB Business mobile app?
The ATB Business mobile app allows you to manage accounts, review transactions, deposit cheques, send and receive various payments (Interac e-Transfer, EFT), and manage workflow approvals directly from your smartphone. It offers many of the same features as the desktop portal.
Q: Can I use the ATB Business mobile app without ATB Business Online?
No, you must first be signed up for ATB Business Online to use the ATB Business mobile app. Once registered, you can use the same username and password to log in to the app.
Q: What is two-factor authentication (2FA) and why is it mandatory for ATB Business Online?
2FA is an added security layer that requires a second form of verification (like a code via text/email or biometric data) in addition to your username and password during login. ATB has made 2FA mandatory to enhance security, protect your business accounts from fraud, and ensure a safer login process.
Q: How do I add or manage users for my business in ATB Business Online?
As a Corporate Administrator, you can log into ATB Business, go to the Admin section, then Roles & Users. Here, you can create new users, assign them to specific roles with defined permissions, reset their passwords, and manage their 2FA settings.
Q: What is the contact number for ATB Business Solutions support?
For support with ATB Business Online, you can call the ATB Business Solutions support line at 1-877-363-4855. For general client care, the number is 1-800-332-8383.
Wrap Up
ATB Business Online offers a robust and secure digital platform designed to support the dynamic needs of modern businesses. By leveraging its powerful features, from real-time account oversight to flexible payment solutions and advanced security protocols like 2FA and Passkey authentication, you can effectively manage your finances, streamline operations, and protect your assets. Embracing this digital portal means gaining greater control and efficiency, allowing you to focus on what truly matters: growing your business with confidence.