LibraryOne Digital Services Login: Your Guide to Boundless & TS360 Access
Quick Summary
- LibraryOne stewards former B&T digital services
- Access Boundless for patron content
- Use TS360 for library collection development
- Contact LibraryOne for support
The landscape of library digital services has evolved, with LibraryOne Digital, Inc. emerging as the independent steward for platforms formerly operated by Baker & Taylor. While Baker & Taylor, the long-standing book distributor, ceased its general operations in early 2026, its critical digital assets, including Boundless (previously known as Axis 360) and TitleSource360 (TS360), have successfully transitioned to LibraryOne. This new entity ensures the continuity and dedicated development of these essential tools for libraries and their patrons.
This guide provides a clear overview of how to access these vital digital portals through LibraryOne, detailing the process for both library professionals utilizing TS360 for collection development and library patrons enjoying digital content via Boundless. Understand the requirements, navigate the login process, discover key functionalities, and learn how to address any access challenges you might encounter.
- 📋 Essential Credentials for Library Platform Entry
- 📍 Initiating Your Library Digital Portal Session
- ⭐ Exploring the Digital Content and Collection Management Hubs
- ⚠️ Resolving Digital Platform Access Difficulties
- 🔒 Safeguarding Your Library Service Account
- 🎧 Official Help Desk Contacts
- ❓ Key Inquiries for Digital Library Users
Essential Credentials for Library Platform Entry
- To access Boundless for digital content, you need an active library card and an account with a participating local library. Your library will provide the necessary login credentials, typically a library card number and a PIN or password. Each library maintains its specific portal for Boundless, ensuring tailored access to their digital collections.
- For TitleSource360 (TS360), you must be an authorized professional from a subscribing library or institution. Access requires a specific user account and credentials provided directly by LibraryOne or through your institution's administrator. TS360 operates on a subscription model, offering various tiers of user licenses.
- Ensure you have a stable internet connection for initial login and content downloads. While Boundless allows for offline reading of downloaded materials, an online connection is necessary for browsing, borrowing, and syncing your progress.
- Access to a compatible web browser (for TS360 and web-based Boundless portals) or the Boundless mobile application (available for iOS and Android devices) is required for optimal user experience.
Initiating Your Library Digital Portal Session
- For Boundless (Patrons): Locate your library's specific Boundless login page. This is often found on your public library's website, usually under 'Digital Content' or 'eBooks'. Enter your library card number (or designated username) and your PIN or password into the respective fields on the login screen. Click the 'Sign in' or 'Login' button to access your digital bookshelf and content.
- For TitleSource360 (Librarians): Navigate to your institution's designated TS360 portal, which will be provided upon subscription to LibraryOne's services. Input your unique username and password into the authentication fields. Select the 'Login' or 'Sign In' option to enter the collection development dashboard.
- If accessing Boundless via the mobile app, download the 'Boundless' app from your device's app store, then search for and select your library from the list. You will then be prompted to enter your library card details to synchronize your account.
Exploring the Digital Content and Collection Management Hubs
- Boundless: This platform provides library patrons with seamless access to an extensive collection of ebooks, audiobooks, video, and videobooks. Users can discover new titles, download content for offline reading or listening, participate in reading programs, and track their progress through an intuitive interface. It supports features like note-taking, bookmarking, and font controls for an enhanced reading experience.
- TitleSource360 (TS360): Designed for library professionals, TS360 is a robust collection development tool. It facilitates digital ordering workflows for ebooks and audiobooks. Moreover, it is evolving into a vendor-agnostic marketplace for print books, allowing librarians to evaluate, plan, and acquire print titles from various suppliers through a single platform. Key functionalities include advanced search, new release calendars, batch ISBN import, and cart management features, streamlining the acquisition process.
Resolving Digital Platform Access Difficulties
⚠️ Cannot log in, forgot password/PIN
Cause: Incorrect or forgotten login credentials for Boundless (patron) or TS360 (librarian).
Solution: We know being locked out is stressful. For Boundless, look for a 'Forgot your PIN' or 'Forgot password' link on your library's Boundless login page. This usually initiates an email to reset your credentials. If you don't have an email on file or encounter issues, contact your local library directly, as they manage patron accounts.
For TS360, if you forget your password, look for a 'Forgot Password' option on the login portal. This will typically send a reset link to the email associated with your professional account. If problems persist, contact [email protected] for assistance.
⚠️ Account Locked or Technical Glitches
Cause: Repeated incorrect login attempts, browser issues, or system maintenance.
Solution: If your account becomes locked after multiple failed attempts, wait a short period before trying again. Clear your browser's cache and cookies, or try accessing the portal in an incognito/private browsing window, as this can often resolve temporary access issues.
For persistent technical problems with either Boundless or TS360, reach out to LibraryOne's support team at [email protected]. They can provide specific troubleshooting steps or address system-wide concerns.
Safeguarding Your Library Service Account
- 🔒 Always use strong, unique passwords for your digital library accounts. Combine uppercase and lowercase letters, numbers, and symbols, and avoid easily guessable information.
- 🔒 Never share your login credentials with anyone. Your library card number and PIN/password are personal and should be kept confidential to protect your privacy and account security.
- 🔒 Regularly monitor your account activity and report any suspicious or unauthorized access to your library or LibraryOne support immediately.
- 🔒 Be wary of phishing attempts. Only enter your login information on official library or LibraryOne web pages. Look for 'https://' in the web address to ensure a secure connection.
- 🔒 Ensure your devices, including computers and mobile phones, have up-to-date antivirus software and operating system updates to protect against malware and other security threats.
🎧 Official Support & Help Center
For general inquiries, email [email protected]. For technical assistance with Boundless or TitleSource360, email [email protected].
Key Inquiries for Digital Library Users
Q: What happened to Baker & Taylor's digital services?
Baker & Taylor, the former distributor, ceased its general operations in early 2026. However, its core digital platforms, Boundless (formerly Axis 360) and TitleSource360 (TS360), were acquired and are now stewarded by LibraryOne Digital, Inc., ensuring their continued availability and development for libraries and their patrons.
Q: How do I access Boundless (formerly Axis 360) content?
You can access Boundless digital content through your local library's dedicated Boundless portal, usually linked from their website, or by downloading the 'Boundless' mobile app on your iOS or Android device. You will need your library card number and PIN or password to sign in.
Q: What is TitleSource360 (TS360) used for?
TitleSource360 (TS360) is a comprehensive collection development platform for librarians. It helps manage digital ordering workflows and is being repurposed as a vendor-agnostic tool for evaluating, planning, and acquiring print books. It provides access to supplier catalogs, new release calendars, and advanced search features to support efficient library acquisitions.
Q: Can I reset my password or PIN if I forget it?
Yes. For Boundless, navigate to your library's Boundless login page and look for a 'Forgot your PIN' or 'Forgot password' link to initiate a reset via email. For TS360, a similar 'Forgot Password' option is available on its login portal. If you encounter difficulties, contact your local library for Boundless or [email protected] for TS360.
Q: How can I contact LibraryOne for support?
You can contact LibraryOne for general inquiries by emailing [email protected]. For technical support related to their platforms like TS360, email [email protected]. Their main office is located in Charlotte, NC.
Wrap Up
The transition of Boundless and TitleSource360 to LibraryOne Digital, Inc. ensures that libraries and their communities continue to benefit from these crucial digital tools. By providing a stable and dedicated home for these platforms, LibraryOne upholds the tradition of fostering equitable access to information and efficient collection management. Understanding how to navigate these systems and access support empowers both library staff and patrons to fully utilize the wealth of resources available, reinforcing the library's central role in learning and engagement.