Huntington Online Banking for Former BancorpSouth Customers
Quick Summary
- BancorpSouth is now Huntington Bank.
- Access accounts via Huntington Online Banking.
- Activate new Huntington cards promptly.
Welcome to Huntington Bank! For customers of what was formerly BancorpSouth and then Cadence Bank, your banking relationship has successfully transitioned to Huntington. This change brings expanded capabilities, enhanced digital tools, and a broader network to manage your finances with confidence. Our aim is to ensure a smooth and intuitive experience as you navigate your accounts within the Huntington ecosystem.
- 📋 What You Need to Begin Your Huntington Online Banking Journey
- 📍 Seamlessly Accessing Your Accounts at Huntington
- ⭐ Exploring the Comprehensive Digital Tools at Your Fingertips
- ⚠️ Resolving Access Challenges for Your Online Banking
- 🔒 Ensuring the Safety and Privacy of Your Financial Information
- 🎧 Official Help Desk Contacts
- ❓ Answers to Your Top Questions About the Transition
What You Need to Begin Your Huntington Online Banking Journey
- Your new Huntington Bank account number or debit card number (for initial enrollment)
- Your Online Banking Username and Password (if already created)
- A current phone number on file for password resets
- An internet-connected device (computer, smartphone, or tablet)
- Enabled JavaScript in your browser (for web access)
Seamlessly Accessing Your Accounts at Huntington
- Visit the official Huntington Bank website at huntington.com or open the Huntington Mobile Banking App.
- Select Login.
- If you are logging in for the first time or need to enroll, choose Enroll Now. You can use your Huntington account or debit card number to set up your credentials.
- If you already have a username and password, enter them in the designated fields.
- For former Cadence Bank Commercial Center users, access your accounts through either Huntington Online Banking or Huntington Business Online, depending on your services.
Exploring the Comprehensive Digital Tools at Your Fingertips
- Enhanced Digital Tools: Benefit from innovative digital solutions for greater convenience and control.
- Mobile Check Deposit: Deposit checks easily using your mobile device.
- Bill Pay: Manage and schedule your payments efficiently. Note that Bill Pay payments linked to a checking account typically transferred automatically, but some may need to be re-setup, and timing adjustments might be necessary.
- Alerts: Set up custom notifications to stay informed about your account activity.
- Zelle® Payments: Send and receive money quickly. If you used Zelle® with Cadence, you will need to re-enroll with Huntington.
- Card Management: Instantly lock or unlock your debit and credit cards for added security.
- Account Information & Direct Deposit Setup: Easily view your account details and set up direct deposit.
- Wealth Management: Access dedicated advisors and customized solutions.
- Treasury Management: Comprehensive tools for business financial operations.
Resolving Access Challenges for Your Online Banking
⚠️ Forgot Password/Username
Cause: You cannot recall your login credentials for Huntington Online Banking.
Solution: Use the Password Reset Tool on the Huntington website. You will need your Online Banking Username, the last four digits of your Social Security Number/Tax ID, and a current phone number on file. For direct assistance, call Online Banking technical support at (877) 932-2265.
⚠️ Account Locked
Cause: Exceeded maximum login attempts or suspected security issue.
Solution: We know being locked out is stressful. If your account is locked, you can unlock your Huntington online banking access by changing your username or password. You may also be able to log in at CadenceBank.com and select 'Learn More' under the 'There's more to explore at Huntington Bank' banner to manage your login information and unlock access to Huntington online banking.
⚠️ Debit or Credit Card Issues
Cause: Cadence Bank cards no longer active, or new Huntington cards not activated.
Solution: Activate your new Huntington Debit Mastercard® or Huntington Cashback Mastercard® immediately. Securely dispose of all old Cadence Bank cards as they are no longer active. Update any automatic payments linked to your old cards.
⚠️ Bill Pay or Zelle® Not Working
Cause: Payments or recipients did not transfer correctly or require re-enrollment.
Solution: For Bill Pay, review your transferred payments and adjust 'send' dates as needed. Payments are processed based on the 'send on' date, not the due date, so allow sufficient time for delivery. For Zelle®, if you were enrolled with Cadence Bank, you must re-enroll with Huntington through the Huntington Mobile Banking App. You will also need to re-establish recipients and any scheduled payments.
Ensuring the Safety and Privacy of Your Financial Information
- 🔒 Secure Your Credentials: Always use strong, unique passwords for your online banking access and avoid sharing them.
- 🔒 Monitor Account Activity: Regularly review your transaction history for any unauthorized activity.
- 🔒 Report Suspicious Activity: If you suspect fraud or receive suspicious communications claiming to be from Huntington, report it immediately to [email protected] or call customer service.
- 🔒 Activate Card Controls: Utilize the digital tools to instantly lock or unlock your debit and credit cards if they are misplaced or for enhanced security.
- 🔒 Enable Multi-Factor Authentication: If available, always enable additional security layers like multi-factor authentication for your digital portal.
- 🔒 Be Wary of Phishing: Huntington will not ask for sensitive information like your password via email.
🎧 Official Support & Help Center
General Customer Service: (800) 480-2265 (daily 7:00 a.m. to 8:00 p.m. ET) Online Banking Technical Support: (877) 932-2265 Former Cadence Customers (Personal Banking): (888) 797-7711 Treasury Management Support: (800) 329-0289
Answers to Your Top Questions About the Transition
Q: How do I access my old BancorpSouth or Cadence Bank accounts now?
Your accounts have successfully transitioned to Huntington Bank. You can access them through Huntington Online Banking at huntington.com or via the Huntington Mobile Banking App. If you are a new Huntington user, you will need to enroll using your Huntington account or debit card number.
Q: Do I need a new debit card or credit card after the merger?
Yes, if you had an active Cadence Bank debit or credit card, you should have received a new Huntington Debit Mastercard® or Huntington Cashback Mastercard®. You must activate these new cards and securely dispose of your old Cadence Bank cards, as they are no longer functional.
Q: What happened to my Bill Pay and Zelle® payments?
Bill Pay payments linked to a checking account were generally transferred, but you should review and adjust 'send' dates as needed. If you used Zelle® with Cadence Bank, you will need to re-enroll with Huntington through the Huntington Mobile Banking App and re-establish your recipients and payments.
Q: Have my account and routing numbers changed?
Yes, your account and routing numbers for deposit and loan accounts have changed. You should have received new numbers by mail. These new numbers are also viewable within Huntington Online Banking and the Huntington Mobile Banking App.
Q: Where can I find my statements for past Cadence Bank activity?
Final Cadence Bank deposit account statements through June 18 were mailed. For future statements and to continue paperless statements, you will need to re-enroll in eStatements through Huntington Online Banking.
Q: Who do I contact if I have questions about my transitioned accounts?
For personal banking questions, you can call Huntington Bank customer support at (888) 797-7711. For online banking technical support, call (877) 932-2265. Business and Commercial customers with Treasury Management questions can call (800) 329-0289.
Wrap Up
The transition from BancorpSouth to Cadence Bank, and now to Huntington Bank, marks an exciting chapter, bringing enhanced services and a robust online banking experience. By leveraging Huntington's digital portal, you gain access to powerful tools and dedicated support to manage your financial life. We are committed to providing a secure and convenient platform for all your banking needs, ensuring your journey with Huntington is seamless and rewarding.