RelaxBanking Portal: Your Secure Online Banking Access
Quick Summary
- Manage accounts online easily
- Secure digital banking services
- Available via web and app
RelaxBanking offers a comprehensive home banking solution designed specifically for customers of Banca di Credito Cooperativo (BCC). This digital portal allows you to manage your financial products conveniently and securely from any location. Whether you prefer to use a computer or a mobile device, RelaxBanking brings your bank's services directly to you, making daily banking tasks simpler and more efficient. This platform serves as a secure extension of your bank, enabling you to oversee your current accounts, manage cards, and perform transactions without needing to visit a physical branch. Its user-friendly design focuses on intuitive control and comfort, ensuring a smooth banking experience for all users.
- 📋 Preparing for Your RelaxBanking Digital Journey
- 📍 Accessing Your Financial Dashboard with Ease
- ⭐ Unlocking the Full Potential of Your Online Banking
- ⚠️ Navigating Common Access Challenges
- 🔒 Keeping Your Financial Data Secure
- 🎧 Official Help Desk Contacts
- ❓ Your Top Questions About RelaxBanking Answered
Preparing for Your RelaxBanking Digital Journey
- You must be a customer of a Banca di Credito Cooperativo (BCC) bank.
- You need active login credentials, which include a user code or nickname and a password.
- Access to the internet is required for both the web portal and the mobile app.
- A compatible device, such as a personal computer, smartphone, or tablet, is necessary to access the service.
Accessing Your Financial Dashboard with Ease
- Open your web browser and navigate to the official RelaxBanking website, or launch the RelaxBanking App on your mobile device.
- Locate the login area and enter your assigned Codice utente o nickname (user code or nickname).
- Input your confidential Password.
- Click the Accedi (Login) button to proceed.
- Be prepared to complete a Strong Customer Authentication (SCA) step, which may involve using an OTP (One-Time Password) or biometric verification if logging in via the app.
Unlocking the Full Potential of Your Online Banking
- Review your account balances and view detailed transaction histories for current accounts and cards in real-time.
- Execute bank transfers (bonifici) to other accounts, both within your bank and externally.
- Pay various bills (bollettini) directly through the platform, streamlining your financial obligations.
- Manage your payment cards, including CartaBCC Tasca, allowing you to activate, deactivate, or temporarily lock cards for enhanced security.
- Perform mobile phone top-ups directly from your account.
- Download essential documents for ISEE purposes, such as average balance and year-end balance statements.
- Authorize transactions securely using a PIN, TouchID, or FaceID when using the mobile application.
Navigating Common Access Challenges
⚠️ Forgot your Password or User Code?
Cause: You cannot remember your login credentials, preventing access to your digital portal.
Solution: We know being locked out is stressful. If you've forgotten your login details, look for the Recupera le credenziali (Recover credentials) link on the RelaxBanking login page. Follow the prompts to reset your password or retrieve your user code.
⚠️ Need to Block a Token or Card?
Cause: Your security token is lost or stolen, or you suspect unauthorized use of your bank card.
Solution: For urgent security needs, you can immediately block your token by calling 800 05 06 06. If your bank card is compromised, call 800 08 65 31 to block it. These dedicated lines are available for your protection.
⚠️ General Access or Technical Issues?
Cause: You are experiencing difficulties logging in, performing operations, or navigating the platform due to technical problems or incorrect input.
Solution: First, ensure you are using the correct user code and password. If issues persist, try clearing your browser's cache and cookies or restarting the mobile app. For further assistance, the Customer Support service is ready to help. You can reach them by phone at +39 06 72 65 12 10 (from Italy) or +39 06 72 65 12 11 (from abroad) daily from 8:00 to 22:00, or by email at [email protected].
Keeping Your Financial Data Secure
- 🔒 Always protect your login credentials. Never share your user code, password, or OTP (One-Time Password) with anyone.
- 🔒 Ensure you only enter your sensitive information on the official RelaxBanking app or website. Be wary of suspicious links or requests.
- 🔒 Stay alert for phishing attempts or other fraud schemes. RelaxBanking will not ask for your full credentials via email or SMS.
- 🔒 Utilize Strong Customer Authentication (SCA) features like OTPs or biometric login (TouchID, FaceID) to add an extra layer of security to your transactions.
- 🔒 Regularly review your account activity for any unauthorized transactions or suspicious movements.
🎧 Official Support & Help Center
For general assistance, you can email [email protected]. For telephone support, call +39 06 72 65 12 10 (from Italy) or +39 06 72 65 12 11 (from abroad). This service is available every day, including holidays, from 8:00 AM to 10:00 PM. If you need to block a Token, call 800 05 06 06 (24/7). To block a Card, call 800 08 65 31 (24/7).
Your Top Questions About RelaxBanking Answered
Q: How do I download my ISEE documents from RelaxBanking?
To get your ISEE documents from the RelaxBanking website, first log in with your personal codes. Then, go to the Documenti (Documents) menu. From the dropdown menu for Conto (Account), select the specific account you need. Under Periodo (Period), choose Tutti (All), and then click Ricerca (Search). You will find documents like Estratto Conto Capitale (Capital Account Statement) or DR – Rendiconto (Report) which include your average balance and year-end balance. If you are using the RelaxBanking App, log in and select Documenti from the menu at the bottom right. Tap on the desired account. Use the magnifying glass icon at the top right, set the Periodo → Tutti, and tap Cerca (Search).
Q: What is Strong Customer Authentication (SCA) in RelaxBanking?
Strong Customer Authentication (SCA) is a crucial security measure implemented by RelaxBanking to protect your data and transactions. It's part of the regulations designed to secure online payments. SCA involves verifying your identity using at least two independent elements, such as something you know (like a password or PIN), something you have (like a mobile device for an OTP), or something you are (like your fingerprint or face recognition via TouchID or FaceID). This system ensures that only you can access your accounts and authorize operations.
Q: Can I use RelaxBanking on my mobile device?
Yes, RelaxBanking is fully accessible on mobile devices. You can download the official RelaxBanking App from major app stores, including the App Store (for iOS devices), Google Play Store (for Android devices), and App Gallery. This allows you to manage your banking products and perform transactions conveniently from your smartphone or tablet, bringing your branch directly into your pocket.
Wrap Up
RelaxBanking provides a modern, secure, and user-friendly digital platform for all BCC customers. By leveraging its robust features and adherence to strong security standards, you can confidently manage your finances, conduct essential banking operations, and keep your accounts under control, anytime and anywhere. Its commitment to user experience and data protection makes it a reliable choice for your online banking needs.