BLKB E-Banking & Mobile Banking: Your Digital Finance Hub
Quick Summary
- Manage finances digitally 24/7
- Use Login App for secure authentication
- Comprehensive online banking features
- Dedicated support for digital services
- Strong security measures enforced
The Basellandschaftliche Kantonalbank (BLKB) provides comprehensive digital banking tools designed to offer seamless and secure financial management. As a leading Swiss cantonal bank, BLKB caters to both private and corporate clients, ensuring reliable and innovative solutions for all your banking needs. Their digital services, including E-Banking and Mobile Banking, empower you to manage accounts, execute payments, and track investments with ease and flexibility, anytime and anywhere. Whether you prefer managing your finances on a computer or on the go with a smartphone, BLKB's digital platforms are built to keep your banking experience efficient and secure. These platforms integrate robust security protocols and user-friendly interfaces, reflecting BLKB's commitment to protecting your assets while providing convenient access to your financial world.
- 📋 Preparing for Your BLKB Digital Banking Experience
- 📍 Securely Accessing Your BLKB Online Account
- ⭐ Managing Your Finances with BLKB Digital Services
- ⚠️ Solving Access Challenges with Your BLKB Account
- 🔒 Keeping Your BLKB Online Banking Safe
- 🎧 Official Help Desk Contacts
- ❓ Quick Answers for BLKB Digital Banking Users
Preparing for Your BLKB Digital Banking Experience
- An active E-Banking contract with BLKB is essential to access digital services.
- The BLKB Login App must be installed on your smartphone for secure authentication of both E-Banking (web) and the BLKB Banking App.
- For initial setup or re-activation of the BLKB Login App on a new device, you will need your activation letter with the mosaic.
- If using the BLKB Banking App, ensure your smartphone or tablet meets the minimum operating system requirements: iOS 15 or later for Apple devices and Android 10 or later for Android devices. Note that Huawei devices without the Google Play Store are not supported.
- You will need your contract number (or a personalized username) and your E-Banking password to log in.
- A stable internet connection is required for all digital banking activities.
Securely Accessing Your BLKB Online Account
- For E-Banking (Web Browser on PC/Laptop):
- 1. Open your web browser and navigate directly to the official BLKB E-Banking login page: blkb.ch/login.
- 2. Enter your contract number (or your personal username) and your E-Banking password in the designated fields.
- 3. Launch the BLKB Login App on your registered smartphone.
- 4. Authenticate within the Login App using your set PIN or your device's biometrics (Fingerprint or Face ID).
- 5. Confirm the login request on your smartphone via the Login App.
- 6. Once confirmed, you will be successfully logged into your BLKB E-Banking account on your computer.
- For BLKB Banking App (Smartphone/Tablet):
- 1. Ensure you have activated mobile banking in your E-Banking settings under "Settings" > "General Settings".
- 2. Download and open the BLKB Banking App from the Apple App Store or Google Play Store.
- 3. Select "Anmelden" (Login) and enter your contract number and E-Banking password.
- 4. The app will redirect you to the BLKB Login App for authentication.
- 5. Verify your identity using your PIN or biometrics. If facial recognition is enabled, this step might complete automatically.
- 6. You will then be seamlessly redirected back to the Banking App, granting you access to your mobile banking services.
Managing Your Finances with BLKB Digital Services
- Comprehensive Account Overview: Easily view all your current accounts, savings, securities, and loans, along with their transaction histories and developments.
- Efficient Payment Processing: Enter new payments, manage standing orders, and quickly scan QR-bill payment slips using your smartphone's camera. You can also make international payments securely.
- Card Management: Get a clear overview of your debit, credit, and prepaid cards. Track card spending, and if necessary, block lost or stolen cards directly within E-Banking.
- Stock Exchange and Investment Services: Access current stock prices and financial news from various markets. You can create personalized watchlists, manage portfolios, and execute trades for listed securities directly.
- E-Documents: Opt for electronic delivery of bank statements and other important documents directly to your E-Banking mailbox, reducing paper and ensuring easy access.
- Online Account Opening: Open new BLKB accounts conveniently online through the E-Banking platform.
- Digital Investment Solutions: Utilize services like Digifolio for individual investment strategies and E-Vorsorge for managing your 3a pension solutions efficiently.
- Mobile Payment Solutions: Take advantage of modern payment methods such as TWINT and Apple Pay for secure and contactless transactions.
Solving Access Challenges with Your BLKB Account
⚠️ Forgot BLKB Login App PIN
Cause: User cannot recall the PIN for the BLKB Login App.
Solution: You can reset your PIN directly within the BLKB Login App. Start the login process as usual, and when prompted to enter your PIN, select the "PIN vergessen" (Forgot PIN) option. Follow the on-screen instructions within the app to set up a new PIN. If you enter the PIN incorrectly three times, the app's activation might be removed; in this case, the app will guide you to define a new PIN after verifying security features.
⚠️ BLKB Login App was accidentally deleted or installed on a new device
Cause: The BLKB Login App needs to be reinstalled or set up on a new smartphone, and there isn't another activated device.
Solution: Reinstall the BLKB Login App. If you do not have another activated device, you will need to activate the app on your new device. Open the Login App, select "Jetzt aktivieren" (Activate now), and follow the instructions. You will need your activation letter with the mosaic for re-activation. If you no longer possess it, you can order a new activation letter directly within the Login App.
⚠️ E-Banking access is locked due to multiple incorrect password attempts
Cause: The E-Banking account has been temporarily locked after entering the password incorrectly three times.
Solution: After the third incorrect password entry, an option to "Zugang entsperren" (Unlock access) will appear. Click this option and confirm the request in your BLKB Login App. If the issue persists or for further assistance, contact E-Banking Support at +41 61 925 95 99.
⚠️ Forgot E-Banking Password
Cause: User cannot remember their E-Banking password for web access.
Solution: Your E-Banking password can only be reset by BLKB for security reasons. Please contact E-Banking Support at +41 61 925 95 99. A new password will then be sent to you via postal mail.
⚠️ Not receiving push notifications from the BLKB Login App
Cause: The BLKB Login App is not sending push notifications for login confirmations.
Solution: Check your smartphone's settings to ensure that push notifications are enabled for the BLKB Login App. If you are in an area without internet reception, you can use the "Mosaik scannen" (Scan mosaic) function within the Login App as an alternative authentication method.
Keeping Your BLKB Online Banking Safe
- 🔒 Always Use the Official Website: Access your BLKB E-Banking exclusively by typing blkb.ch directly into your browser. Be cautious of links from emails, SMS, social media, ads, or QR codes, as these might lead to fraudulent sites designed to steal your information.
- 🔒 Create Robust Passwords: Use unique, strong passwords for your E-Banking account. Your password should be between 8 and 32 characters long, combining uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable personal information like birthdates or names. Changing your password regularly is also a good practice.
- 🔒 Never Disclose Login Information: BLKB will never ask you for your login details, security codes, or passwords via email, phone, or messages. Be highly suspicious of any communication requesting this sensitive information.
- 🔒 Be Vigilant Against Phishing: Exercise extreme caution with suspicious emails, SMS messages, or phone calls. Do not click on unfamiliar links or open attachments from unknown senders. Phishing attempts aim to trick you into revealing confidential data.
- 🔒 Secure Your Devices: Only use trusted, private devices for your online banking. Ensure your operating system, web browser, and all banking apps are kept up-to-date with the latest security patches. This helps protect against malware and unauthorized access.
- 🔒 Monitor Account Activity: Regularly check your account statements and transaction history for any unauthorized or suspicious activities. If you notice anything unusual, contact BLKB immediately.
- 🔒 Always Log Out: After completing your banking transactions, always make sure to securely log out of your E-Banking or Mobile Banking session, especially when using a shared device.
🎧 Official Support & Help Center
For E-Banking Support, available 24 hours a day, call +41 61 925 95 99. For Private Customer Service, call +41 61 925 94 94. For urgent blocking of bank or credit cards, you can reach them 24 hours at +41 61 925 94 94 (Maestro-Karte), +41 58 958 83 83 (Credit cards and Visa Debit), or +41 31 710 12 15 (Travel Cash Card).
Quick Answers for BLKB Digital Banking Users
Q: What is the primary difference between the BLKB Login App and the BLKB Banking App?
The BLKB Login App is specifically designed for securely confirming your identity when logging into E-Banking (on a computer) or the BLKB Banking App, and for authorizing payments. The BLKB Banking App, on the other hand, is used for conducting your daily banking transactions and managing your finances directly on your smartphone or tablet, such as making payments, checking balances, and viewing documents.
Q: Is it mandatory to use both the BLKB Login App and the BLKB Banking App?
You can access BLKB E-Banking via your computer using either the BLKB Login App or a Digipass for authentication. If you wish to use the BLKB Banking App on your mobile device, the BLKB Login App must be activated on the same device to enable secure access and transaction confirmations.
Q: How can I link an additional contract or account to my BLKB Login App?
To add another contract to your BLKB Login App, navigate to the app's settings and select the option "Vertrag hinzufügen" (Add contract). You will need an activation letter to complete this process.
Q: For how long are electronic bank documents accessible within E-Banking?
Electronic documents (E-documents) are available in your E-Banking mailbox for a period of 400 days. Documents specifically related to taxes are stored for 1440 days. BLKB advises downloading and saving important documents to your personal computer for long-term retention.
Q: Can I filter and export my account statements in BLKB E-Banking?
Yes, within the account statement section, you can click on "Filtern" (Filter) to refine account movements by various criteria, such as amount, date, or transaction text. Additionally, you have the option to export your statement as a PDF, CSV, or XLS file by clicking "Exportieren" (Export).
Wrap Up
BLKB's digital banking services provide a powerful and user-friendly platform for managing your finances in today's fast-paced world. By leveraging the intuitive BLKB Login App and BLKB Banking App, you gain secure and flexible access to a wide array of services, from routine payments to sophisticated investment management. Adhering to the recommended security practices and understanding the available support resources will ensure a smooth and protected digital banking experience. BLKB is committed to continually enhancing its digital offerings, solidifying its position as a reliable and forward-thinking financial partner.