BPER Banca: Migrating from SCRIGNO for Digital Banking
Quick Summary
- SCRIGNO is now BPER Banca.
- Seamless online transition steps.
- New BPER app for all services.
- Original data is fully retained.
- Dedicated support for assistance.
If you were a client of Banca Popolare di Sondrio and used their SCRIGNO digital banking services, it's important to know that SCRIGNO bps is no longer directly available. As of April 20, 2026, Banca Popolare di Sondrio fully integrated into BPER Banca, and all digital services have transitioned to BPER's platforms. This merger aims to provide you with a more robust and comprehensive online banking experience. This guide will walk you through the essential steps to access your new BPER digital banking environment. You'll learn how to obtain your new credentials, explore the features of the BPER platforms, understand the security measures in place, and find solutions to common access questions. Your financial data, including beneficiary address books, documents, and account movements, have been preserved during this transition, ensuring continuity and peace of mind.
- 📋 Preparing for Your Seamless Transition to BPER Digital Services
- 📍 Accessing Your Personalized BPER Online Banking Environment
- ⭐ Exploring the Enhanced Capabilities of BPER's Digital Offerings
- ⚠️ Navigating Access Challenges with Your BPER Banking Account
- 🔒 Fortifying Your Financial World with BPER's Advanced Security
- 🎧 Official Help Desk Contacts
- ❓ Direct Answers to Your BPER Banking Transition Questions
Preparing for Your Seamless Transition to BPER Digital Services
- Your previous SCRIGNOInternetBanking user code and PIN.
- A mobile phone to receive SMS One-Time Passwords (OTPs) during the initial setup.
- Access to the internet via a computer or smartphone.
- For PIN recovery, access to your SPID (Sistema Pubblico di Identità Digitale) may be necessary.
Accessing Your Personalized BPER Online Banking Environment
- Begin your journey by visiting the official BPER Banca website at bper.it.
- Locate and select the dedicated section for former Banca Popolare di Sondrio clients, or click on the 'Accesso Clienti' button.
- You will be prompted to enter your SCRIGNOInternetBanking user code and PIN. These are your original credentials from Banca Popolare di Sondrio.
- A verification code (OTP) will be sent to your registered mobile phone via SMS. Enter this code to proceed.
- Follow the on-screen instructions to create your new BPER credentials. You will receive your new user code via email and a temporary password via SMS.
- Download the official BPER app from your device's app store (App Store for iOS or Google Play for Android).
- Open the BPER app, accept the privacy and security terms, then tap 'Accedi' and choose 'BPER'.
- Enter your newly received BPER user code and temporary password. You will then confirm your contact details (email and mobile number).
- Set a new 5-digit PIN for quick access and, if desired, enable biometric recognition like Touch ID or Face ID.
- Once you've successfully logged in through the app, you can also access your online account from a PC by visiting bper.it, selecting 'Accesso Clienti', then 'Smart Web', and authorizing the login via a notification on your BPER app.
Exploring the Enhanced Capabilities of BPER's Digital Offerings
- Comprehensive Account Management: View real-time balances, account movements, and transaction history for current accounts, debit cards, and prepaid cards.
- Effortless Payments & Transfers: Perform instant and standard bank transfers, telephone top-ups, and prepaid card top-ups. Manage M.Av. payments, PagoPA payments to public administration, and car tax payments.
- Integrated Security Tools: Utilize advanced authentication methods like Push IdentiTel and QR IdentiTel, often integrated within the app, to generate OTPs and authorize transactions securely.
- Personalized Financial Insights: Access your total assets, investment portfolio details, and management information.
- Card Control & Safety: Instantly block or geo-block debit and prepaid cards. Set operational limits for e-commerce, contactless, or gambling payments.
- Digital Document Access: Consult documents sent by the bank, usually available for the last 60 days.
- Virtual Assistant & Consultation: Engage with Hey BPER to schedule appointments or communicate with online consultants via chat, phone, video call, or screen sharing. Utilize a virtual assistant for support with digital services.
- Financial Tools & Investments: Manage investments, subscribe to savings plans, and complete MiFID questionnaires directly within the platform.
- Lifestyle & Benefits: Explore a new Lifestyle section in the app with exclusive benefits and experiences for Mastercard customers, including cashback programs.
Navigating Access Challenges with Your BPER Banking Account
⚠️ Unable to recall SCRIGNO PIN during transition
Cause: The user has forgotten their original SCRIGNOInternetBanking PIN.
Solution: If you cannot recall your SCRIGNO PIN while completing the transition to BPER, you may be able to recover it using your SPID (Sistema Pubblico di Identità Digitale) during the online migration process. If this option is not available or unsuccessful, you will need to visit a BPER Banca branch for assistance.
⚠️ Forgot SCRIGNO user code
Cause: The user cannot remember their original SCRIGNOInternetBanking user code.
Solution: We know being locked out is stressful. If your SCRIGNO user code has slipped your mind, the fastest fix is to contact a BPER Banca branch directly. They can help you retrieve or reset your user code to enable your transition.
⚠️ Issues logging into the new BPER app for the first time
Cause: New BPER credentials are not working or other technical difficulties during initial app access.
Solution: Ensure you are using the new user code received via email and the temporary password sent via SMS from BPER. Double-check for typos. If the problem persists, confirm your mobile number and email are correctly registered. If you still face issues, contact BPER's Filiale Online at 059 4242 for immediate support.
Fortifying Your Financial World with BPER's Advanced Security
- 🔒 Always perform the transition to BPER's digital services directly from the official bper.it website. Avoid clicking on suspicious links.
- 🔒 Utilize the enhanced authentication methods provided by BPER, such as Push IdentiTel or QR IdentiTel, for authorizing transactions. These methods generate unique, operation-specific OTPs.
- 🔒 Enable biometric recognition (Touch ID or Face ID) on your BPER app for quick and secure login, adding an extra layer of protection.
- 🔒 Keep your BPER app and device operating system updated to ensure you have the latest security patches.
- 🔒 Be cautious of phishing attempts. BPER Banca will never ask for your full credentials via email or unsolicited calls. Always verify the sender and URL.
- 🔒 Immediately report any suspicious activity or unauthorized transactions to BPER Banca customer support.
🎧 Official Support & Help Center
For assistance with your BPER digital services, you can reach the Filiale Online BPER at 059 4242. If you need support specifically for Smart PayPa GesTes, please call 800.090.444. For general BPER support from Italy, dial 800 92 11 36, or from abroad, call +39 0432744316. If you need to block your internet banking or a lost/stolen card, the service is available 24/7 at 059-4242.
Direct Answers to Your BPER Banking Transition Questions
Q: How do I make the first access to BPER as a former BPS SCRIGNO client?
To make your first access, visit bper.it, select the dedicated path for ex-Banca Popolare di Sondrio clients, and log in with your old SCRIGNO credentials (user code and PIN). You will then receive an SMS OTP, create new BPER credentials, and complete the setup through the BPER app.
Q: What happens to my old SCRIGNO credentials after migrating to BPER?
Your original SCRIGNO credentials (user code and PIN) are used once during the initial transition process on bper.it to verify your identity. After successfully creating your new BPER credentials, you will use these new credentials for all future access to BPER's digital services.
Q: Which BPER digital services replace SCRIGNOInternetBanking?
Your previous SCRIGNOInternetBanking services are replaced by BPER's Smart digital services. Depending on your previous usage (private or business), you will be assigned to platforms like Smart Banking Privati, Smart Banking Business, or B:Digital Corporate. These services offer comprehensive online account management.
Q: What customer support number should I use for BPER after the merger?
For general inquiries and assistance with BPER's digital services, you can contact the Filiale Online BPER at 059 4242. For Smart PayPa GesTes assistance, call 800.090.444. For card blocking or Internet Banking issues, the 24/7 number is 059-4242.
Q: Will my beneficiary address book and past transactions be transferred to BPER?
Yes, during the transition, your important data, including your beneficiary address book, past documents and communications, and account balances and movements, are retained and will be accessible within your new BPER digital services.
Wrap Up
The transition from SCRIGNO bps to BPER Banca's digital services marks an important step in enhancing your banking experience. By following the clear migration path, you can seamlessly access a more comprehensive and secure online platform. Embrace the new features and tools designed to simplify your financial management, all while maintaining the continuity of your essential account data. Should you encounter any questions or require support, BPER Banca's dedicated assistance channels are readily available to guide you.