Caesars Total Return: Your Employee Recognition Portal
Quick Summary
- Employee recognition program
- Earn credits for achievements
- Redeem for diverse rewards
- Access via internal resources
- Supports team wellbeing
The Caesars Total Return program is a dedicated platform designed to recognize and reward the valuable contributions of Caesars Entertainment Team Members. This initiative aims to connect employee achievements with individual passions and pursuits, fostering a sense of purpose and meaning within the workplace. It's a key part of Caesars Entertainment's commitment to prioritizing Team Member wellbeing across various aspects, including mind, body, and wallet. Through this program, employees can earn 'Total Return Credits' for outstanding service behavior, upholding company values, and participating in community events. These credits are a form of 'bankable rewards' issued by leadership to acknowledge and appreciate individual efforts. The program emphasizes a non-cash reward system, allowing Team Members to choose items and experiences that are truly meaningful to them.
- π Getting Started with Your Recognition Dashboard
- π Accessing Your Employee Rewards Account
- β Exploring Your Recognition and Reward Opportunities
- β οΈ Resolving Access Challenges to Your Total Return Profile
- π Ensuring the Safety of Your Personal Recognition Data
- π§ Official Help Desk Contacts
- β Top Questions About Your Caesars Recognition Program
Getting Started with Your Recognition Dashboard
- Active employment as a Caesars Entertainment Team Member
- Valid Employee ID or User ID (often your 800 number)
- A secure password established for the portal
- Access to a computer or mobile device with internet connectivity
Accessing Your Employee Rewards Account
- Navigate to the official Caesars Total Return portal, typically provided through internal company communications or your manager.
- Enter your User ID, which is generally your Employee 800 Number (all 9 digits).
- Input your secure Password into the designated field.
- Click the Login or Sign In button to access your personalized recognition dashboard.
Exploring Your Recognition and Reward Opportunities
- Earn Total Return Credits: Team Members receive credits for demonstrating outstanding service, living company values, and engaging in community activities.
- Peer Recognition: The portal allows employees to recognize each other's achievements using 'Root for Me eCards,' celebrating diverse contributions.
- Credit Redemption: Accumulate Total Return Credits and redeem them for a wide variety of meaningful gifts and experiences, rather than just cash.
- Personalized Dashboard: View your current Total Return balance and manage your redemptions.
- News Feed: See who is being recognized across the company, offering an engaging social-like experience for celebrating success.
- Mobile Accessibility: Access the Total Return features and your dashboard from your phone or tablet for convenience.
Resolving Access Challenges to Your Total Return Profile
β οΈ Forgot Employee ID or Password
Cause: Unable to recall login credentials for the Total Return portal.
Solution: We know being locked out is stressful. The fastest fix is to use the Forgot Employee ID or Password? link directly on the login page. This process often guides you through retrieving your Employee ID or resetting your password. If you need further assistance, contact your supervisor or manager first, as they can often provide immediate guidance or connect you with the appropriate administrator. For payroll-related login issues (separate from Total Return but sharing similar credential types), a help desk number like 1-877-511-4748 is available for direct support.
β οΈ First Time User Access
Cause: New to the Total Return program and haven't set up your account.
Solution: If it's your first time accessing the portal, look for a First Time Here! link on the login page. You may be prompted to register or set up your initial password. For payroll-specific systems, an initial password might be the first two letters of your last name (capitalized) followed by the last four digits of your Social Security Number (e.g., SM6789 for John Smith with SSN ending in 6789).
β οΈ Account Lockout
Cause: Too many failed login attempts or unusual activity.
Solution: If your account becomes locked, wait a short period and try again, ensuring your credentials are correct. Sometimes, a lockout is a temporary security measure. If the issue persists, follow the 'Forgot Password' steps or contact your administrator as mentioned above.
Ensuring the Safety of Your Personal Recognition Data
- π Always use a strong, unique password that combines letters, numbers, and symbols for your Total Return account.
- π Never share your Employee ID or password with anyone, even colleagues or supervisors.
- π Be cautious of phishing attempts; always verify the website's authenticity before entering your login information.
- π Log out of your Total Return account when you're finished, especially when using a shared or public computer.
- π Regularly update your password to enhance the security of your employee recognition data.
π§ Official Support & Help Center
For general employee assistance, you may contact the Help Desk at (877) 438-4457. For specific login issues related to Total Return, contact your supervisor or manager first.
Top Questions About Your Caesars Recognition Program
Q: What exactly is the Caesars Total Return program?
The Caesars Total Return program is an employee recognition and rewards system. It's designed to acknowledge and appreciate Team Members for their contributions, achievements, and adherence to company values by awarding them special credits.
Q: How do Caesars employees earn Total Return Credits?
Team Members earn Total Return Credits by demonstrating outstanding service behavior, actively living out Caesars' core values, and participating in community events. These credits are issued by department and destination leadership as a way to recognize positive actions.
Q: What kinds of rewards can I get with Total Return Credits?
Total Return Credits can be redeemed for a wide range of meaningful items and experiences. Instead of cash, employees can choose rewards that resonate with their individual passions, such as special gifts or activities.
Q: Can I recognize my colleagues through Total Return?
Yes, the program enables employees to recognize each other's outstanding service and contributions through features like 'Root for Me eCards,' fostering a culture of peer appreciation.
Q: What if I forget my login details for the recognition portal?
If you forget your login credentials, look for a 'Forgot Employee ID or Password?' link on the Total Return login page. For further assistance, it's best to contact your supervisor, manager, or an internal administrator.
Wrap Up
The Caesars Total Return program stands as a testament to Caesars Entertainment's dedication to its Team Members, offering a robust platform for recognition and rewards. By focusing on meaningful incentives and fostering a culture of appreciation, this digital portal plays a crucial role in enhancing employee engagement and overall wellbeing. Team Members are encouraged to explore their recognition dashboards, utilize their earned credits, and continue contributing to the exceptional service that defines the Caesars experience.