CDC SAMS Portal: Secure Access for Public Health Partners
Quick Summary
- Secure access to CDC applications
- Identity verification is essential
- Multi-factor authentication required
- Password changes every 60 days
- Support available via Help Desk
The Centers for Disease Control and Prevention's (CDC) Secure Access Management Services (SAMS) is a critical federal information technology (IT) system designed to provide authorized personnel with secure entry to sensitive, non-public CDC applications. This digital portal serves as a centralized gateway for various external partners, including healthcare facilities, state health departments, and organizations participating in programs like the National Healthcare Safety Network (NHSN) and the Diabetes Prevention Recognition Program (DPRP). SAMS ensures that only verified individuals can access and manage public health information and other vital computer applications, playing a crucial role in maintaining data integrity and security. This comprehensive guide details how to navigate the SAMS portal, from initial registration to utilizing its secure features and resolving common access challenges.
Before You Begin: Preparing for Your SAMS Account
- Receive an official invitation to register for SAMS via email from [email protected].
- Your assigned User ID (typically your email address) and a temporary password from the invitation email.
- Agreement to the SAMS Rules of Behavior during the initial registration.
- Completion of the SAMS Registration Form with your personal details.
- Successful identity verification using either Experian (preferred, online method with SSN/DOB) or a secure document review process.
- Setup of a second-factor credential, such as a Mobile Soft Token application on your device or a physical Grid Card.
- For NHSN users, prior completion of required NHSN training and acceptance of the NHSN Rules of Behavior is necessary.
Accessing Your SAMS Partner Portal
- Navigate to the official SAMS Partner Portal at https://sams.cdc.gov.
- Locate the 'External Partners' section for SAMS Credentials.
- Enter your SAMS Username (your email address) into the designated field.
- Input your SAMS Password in the password field.
- Check the box to agree to the terms of service if prompted.
- If you have multi-factor authentication enabled, follow the prompts to use your SAMS Grid Card or Mobile Soft Token.
- HHS staff members will find separate login options for AMS Login or AMS One Time Password.
Exploring Your Secure CDC Application Access
- Secure Application Access: Provides authenticated users with protected access to sensitive CDC applications like NHSN and the DPRP Data Submission Portal.
- Centralized Portal: Offers a single entry point for various public health information and computer applications operated by the CDC.
- Robust Identity Verification: Employs a stringent identity proofing process, including options like Experian's secure interface, to ensure that only authorized individuals gain access.
- Multi-Factor Authentication (MFA): Supports enhanced security through second-factor credentials such as Mobile Soft Tokens or Grid Cards, adding an extra layer of protection to your account.
- Secure File Exchange: Facilitates the safe and encrypted exchange of electronic files between the CDC and its partner organizations.
- Account Management: Allows users to manage their online account details and credentials within a secure environment.
Regaining Access to Your SAMS Account
⚠️ Forgot Password
Cause: User cannot recall their SAMS password.
Solution: From the SAMS login page, click the Forgot Your Password? link. You will be guided through a series of security questions to verify your identity and reset your password.
⚠️ Account Lockout
Cause: Entering an incorrect username/password combination too many times.
Solution: SAMS will automatically lock your account for one hour to maintain security. After this period, the account will unlock itself. If you still cannot log in or have forgotten your password, use the Forgot Your Password? option or contact the SAMS Help Desk.
⚠️ Did Not Receive Invitation Email
Cause: The invitation email was not delivered or was overlooked.
Solution: First, check your spam or junk email folders. If more than three business days have passed since you were expecting the invitation and it's not in your inbox, contact the SAMS Help Desk at [email protected] or call (877) 681-2901 for assistance.
⚠️ Lost Grid Card
Cause: Physical Grid Card for multi-factor authentication is lost or misplaced.
Solution: If your Grid Card is lost, immediately contact the SAMS Help Desk at [email protected] for instructions on how to secure your account and obtain a replacement.
Protecting Your Public Health Data with SAMS
- 🔒 Strong Identity Verification: The identity verification process is a legal requirement to protect sensitive public health data and prevent impersonation, ensuring only verified users access the system.
- 🔒 Multi-Factor Authentication: Always use your second-factor credential (Mobile Soft Token or Grid Card) as instructed to add a critical layer of security beyond just your password.
- 🔒 Regular Password Updates: SAMS policy requires password changes every 60 days. Always comply with these prompts to keep your account secure.
- 🔒 Protect Your Credentials: Your SAMS Partner Portal account is strictly for your individual use. Never share your user ID or password with anyone else to prevent unauthorized access.
- 🔒 Data Privacy in Verification: When using Experian for identity verification, your personal details (SSN, DOB) are sent directly to Experian and are not stored or saved by SAMS/CDC.
- 🔒 Government System Notice: As a federal government system, be aware that usage may be monitored and audited for lawful government purposes to maintain system integrity and security.
🎧 Official Support & Help Center
SAMS Help Desk: Email [email protected] or call (877) 681-2901 (Option #5). Operating hours are Monday-Friday, 8:00 AM to 6:00 PM EST, excluding U.S. Federal Holidays. For specific NHSN application inquiries, email [email protected]. For DPRP data portal questions, contact [email protected].
Clear Answers to Your SAMS Questions
Q: What is CDC SAMS?
CDC SAMS, or Secure Access Management Services, is a federal IT system managed by the Centers for Disease Control and Prevention. It provides authorized individuals with secure access to non-public CDC applications and centralizes access to various public health information and computer applications.
Q: How do I register for a SAMS account?
To register for a SAMS account, you must first receive an invitation email from [email protected]. This email will contain a link and instructions to complete your online registration, accept the rules of behavior, fill out the registration form, and proceed with identity verification.
Q: What is identity verification in SAMS?
Identity verification in SAMS is a process mandated by U.S. law to confirm that you are who you claim to be before gaining access to sensitive public health information. This process protects both individual data and the integrity of the system. You can typically complete it online via Experian or through a document review process.
Q: How do I reset my SAMS password?
If you forget your SAMS password, go to the SAMS login page and click the Forgot Your Password? link. You will then be prompted to answer security questions you set up during registration to verify your identity and create a new password.
Q: What happens if my SAMS account is locked?
If you try to log in with incorrect credentials too many times, SAMS will automatically lock your account for one hour as a security measure. The account will unlock itself after this period. If you still cannot access it, use the Forgot Your Password? option or contact the SAMS Help Desk for assistance.
Q: Who should I contact for help with SAMS?
For questions specific to the SAMS Partner Portal, you can reach the SAMS Help Desk by email at [email protected] or by phone at (877) 681-2901 (Option #5). The help desk operates Monday through Friday, 8:00 AM to 6:00 PM EST, excluding U.S. Federal Holidays.
Wrap Up
The CDC SAMS Partner Portal is an indispensable tool for authorized users to securely interact with vital public health applications. By understanding the registration process, adhering to security protocols, and knowing how to navigate the portal, users can efficiently access necessary information and contribute to public health initiatives. Always prioritize the security of your credentials and utilize the available support resources when needed to ensure a smooth and protected experience within this essential federal IT system.