City Tele Coin: Official Portal & Communication Hub
Quick Summary
- Connect with incarcerated individuals.
- Manage funds and communication services.
- Official website and mobile app.
- Prepaid service for calls and visits.
- Support available daily.
City Tele Coin provides vital communication solutions, enabling families and friends to stay connected with incarcerated loved ones in correctional facilities. Since 1986, this service has offered technology, applications, and products to support law enforcement, correctional facilities, and the general public. The platform prioritizes combining complete solutions with reliable customer service to bridge the communication gap for users.
Through its official website and mobile application, City Tele Coin facilitates various interactions, including video visits, messaging, and photo sharing. Users can also manage their financial accounts, adding funds for phone calls and commissary deposits. This digital portal serves primarily county jails and local detention centers across the Southern and Southeastern United States, providing an accessible way to maintain contact.
- 📋 First Steps: Preparing for Your City Tele Coin Account
- 📍 Accessing Your City Tele Coin Communication Hub
- ⭐ Connecting with Loved Ones: City Tele Coin's Service Offerings
- ⚠️ Regaining Access to Your City Tele Coin Account
- 🔒 Ensuring Privacy in Your City Tele Coin Interactions
- 🎧 Official Help Desk Contacts
- ❓ Quick Answers for City Tele Coin Users
First Steps: Preparing for Your City Tele Coin Account
- A registered City Tele Coin account, which can be created on the official website or through the mobile app.
- Confirmation that the correctional facility where your loved one is housed contracts with City Tele Coin for communication services.
- A valid email address and a secure password for account creation and login.
- Access to a debit card, credit card, or money order for funding accounts.
- For mobile app use, a compatible iOS (version 15.0 or later) or Android device.
Accessing Your City Tele Coin Communication Hub
- Navigate to the official City Tele Coin website at www.citytelecoin.com or open the CityTeleCoin mobile app.
- Locate the login fields on the homepage or within the app.
- Enter your registered email address into the designated field.
- Input your secure password into the password field.
- Click the 'Login' or 'Sign In' button to access your user dashboard.
Connecting with Loved Ones: City Tele Coin's Service Offerings
- Video Visitation: Start, schedule, and receive video calls with incarcerated friends and family members from home. This feature is available at facilities with City Tele Coin video kiosks or tablets, accessible via the app or website.
- Electronic Messaging: Send and receive digital messages through the mobile app at contracted facilities. Note that facility administrators may review and monitor communications.
- Photo Sharing: Transmit and receive pictures through the City Tele Coin app at participating correctional facilities.
- Account Funding: Add money to both phone accounts for calls and commissary accounts for inmate store use. Funds can be added using debit cards, credit cards, or money orders via the website or mobile app.
- Account Management: View your entire account history, including transaction details and communication records, within the digital portal.
- Online Calling Cards: Purchase and reload calling cards online or through the mobile app for inmates to call any unrestricted number.
Regaining Access to Your City Tele Coin Account
⚠️ Forgot Password
Cause: User cannot recall their account password.
Solution: If you forget your password, click the 'Forgot Password' link on the login page or within the app. Follow the instructions to reset your password via an email sent to your registered address.
⚠️ Account Access Issues
Cause: Unable to log in or access your City Tele Coin account after trying password reset.
Solution: We know being locked out is stressful. If you cannot access your account after a password reset attempt, please contact CTC customer service at 318-756-1114. They are available seven days a week, from 7 AM to 7 PM Central time, for live assistance.
⚠️ Dropped Calls or Video Issues
Cause: Technical interruptions during phone calls or video visits.
Solution: For dropped calls or video issues, report the problem through a recorded conversation with a customer service representative at (318) 746-1114. If the issue is due to City Tele Coin equipment, a refund for that specific call may be processed. Note that dropped calls on personal cell phones are generally not eligible for credit.
⚠️ Incorrect Account Funding
Cause: Funds mistakenly added to the wrong account type (phone vs. commissary).
Solution: Ensure you select the correct account type (phone account or commissary deposit) before making a transaction, as funds cannot be transferred between these two types. If you need a transfer for a phone account, the account holder can request one for a minimum of $1.00, transferable once every 60 days, allowing up to 72 business hours for completion.
Ensuring Privacy in Your City Tele Coin Interactions
- 🔒 Always use a strong, unique password for your City Tele Coin account and update it regularly to prevent unauthorized access.
- 🔒 Be aware that all communications from facilities, except legal calls, are subject to monitoring and recording for security purposes.
- 🔒 Review data privacy and security practices regularly, as they may vary. You have the right to request data deletion.
- 🔒 Report any suspicious activity or unauthorized access attempts to your account immediately to City Tele Coin customer support.
- 🔒 Ensure your devices are secure, using antivirus software and keeping your operating system and app updated to the latest versions.
- 🔒 Understand that City Tele Coin operates as a prepaid service; it does not automatically charge your card without your explicit request and verification.
🎧 Official Support & Help Center
For general inquiries or support, call (318) 746-1114 (main line) or 318-756-1114 (customer service for app queries). You can also email [email protected]. Support hours are 7 AM to 7 PM Central Time, seven days a week.
Quick Answers for City Tele Coin Users
Q: How do I add money to City Tele Coin for an inmate?
To add funds, log into your account on citytelecoin.com or through the CityTeleCoin app. Select 'Add Funds', choose the account type (phone account for call credits or commissary for inmate store), enter the amount, and complete payment using a debit card, credit card, or money order.
Q: How do I set up a CTC account for the first time?
Visit citytelecoin.com and create a free DirectPay account linked to your phone number. You will need to add the specific facility where your loved one is housed. Funds can then be added via debit card, credit card, or money order.
Q: What is the difference between a phone account and a commissary deposit at City Tele Coin?
A phone account holds funds specifically for inmate calls to your registered number. A commissary deposit goes to the inmate's trust account for use at the facility store. These are distinct accounts, and funds cannot be transferred between them. Always choose the correct account type when making a deposit.
Q: Does City Tele Coin offer video visits?
Yes, City Tele Coin offers video visits. You can schedule and receive video calls through the CityTeleCoin app on iOS and Android devices, available at facilities equipped with CTC video kiosks or tablets.
Q: How much does City Tele Coin cost?
The City Tele Coin app is free to download, but charges apply for the services used. Phone call rates are regulated by the FCC, capped at $0.11 per minute for large facilities (as of April 2026). Video visit costs and message credits vary by facility contract. For exact rates, contact CTC at 318-756-1114 or visit citytelecoin.com.
Q: Is City Tele Coin available at state prisons or federal facilities?
No, City Tele Coin primarily serves county jails and local detention centers in its regional markets, concentrated in the South and Southeast United States. State prisons and federal facilities typically use other providers like Securus, GTL, or ConnectNetwork.
Wrap Up
City Tele Coin stands as a dedicated digital portal designed to facilitate essential connections between incarcerated individuals and their external support networks. By offering various communication channels, from video calls to secure messaging and fund management, the platform aims to provide peace of mind and maintain vital family ties. Users are encouraged to utilize the official website and mobile app to access services, manage their accounts, and ensure continuous, secure communication with their loved ones.