clicSÉQUR Connexion: Your Gateway to Québec Business Services
Quick Summary
- clicSÉQUR for businesses.
- Citizens use new service.
- Two business access types.
- Enhanced security.
- Streamlined government access.
clicSÉQUR serves as the Government of Québec's secure authentication service, primarily for businesses engaging with various online government services. It offers a centralized and reliable way for enterprises to manage their interactions and fulfill their obligations digitally. For individual citizens, it is important to note that clicSÉQUR – Citoyens has been replaced by the new Service d'authentification gouvernementale (Government Authentication Service). Individuals seeking to access citizen services will now use this updated platform for secure login. This guide focuses on the functionalities and access for businesses through clicSÉQUR, providing a clear path for seamless digital engagement.
- 📋 Paving Your Way to Business Online Services
- 📍 Accessing Your Government Business Account
- ⭐ Maximizing Your Business Online Capabilities
- ⚠️ Navigating Access Challenges for Business Accounts
- 🔒 Ensuring Secure Digital Operations for Your Enterprise
- 🎧 Official Help Desk Contacts
- ❓ Clarifying Your Questions About clicSÉQUR
Paving Your Way to Business Online Services
- For clicSÉQUR – Entreprises: To register, an authorized business representative must initiate the process. Key documents and information often include your Numéro d'entreprise du Québec (NEQ), a specific invitation code received by mail, and a recent T2 notice of assessment from Revenu Québec. The identity of the representative is verified by Revenu Québec during this free registration.
- For clicSÉQUR express: This service typically requires an access code that your business received by mail following its registration in the enterprise register or its enrollment in the Québec sales tax file with Revenu Québec. There is no separate registration needed for clicSÉQUR express itself.
Accessing Your Government Business Account
- Connecting to your clicSÉQUR business account is straightforward, whether you use clicSÉQUR – Entreprises or clicSÉQUR express.
- For clicSÉQUR – Entreprises Account Holders:
- 1. Navigate to the specific online service portal you wish to access (e.g., Revenu Québec's My Account for businesses).
- 2. Select the clicSÉQUR – Entreprises option for authentication.
- 3. Enter your user code (7 letters and numbers) and password (8 to 12 letters and numbers).
- 4. You will then likely encounter a security check, such as a robot detection step.
- 5. A 7-digit verification code will be sent to the email address associated with your account. Enter this code to complete your connection. This code is valid for 40 minutes.
- For clicSÉQUR express Users:
- 1. Go to the online service that supports clicSÉQUR express access.
- 2. Choose the clicSÉQUR express option.
- 3. Provide your Numéro d'entreprise du Québec (NEQ) (10 digits) and the specific access code (8 letters and numbers) that your business received by mail. No separate user code or password is required for this method, as the access code is permanently issued and automatically provided upon business registration.
Maximizing Your Business Online Capabilities
- Consolidated Access: Use a single clicSÉQUR account to access multiple online services from various Québec ministries and agencies.
- Service Variety: Depending on whether you use clicSÉQUR – Entreprises or clicSÉQUR express, you can access services related to tax declarations, business registration updates, and more. clicSÉQUR – Entreprises supports access to services from up to thirteen different entities.
- Profile Management: Authorized users can manage their user profiles, including email addresses and security options, and view messages within the clicSÉQUR – Entreprises interface.
- Delegation of Authority: clicSÉQUR – Entreprises allows businesses to grant powers of attorney to individuals or other organizations, enabling them to act on behalf of the company for specific online services.
Navigating Access Challenges for Business Accounts
⚠️ Forgot Password (clicSÉQUR – Entreprises)
Cause: You cannot recall your password for your clicSÉQUR – Entreprises account.
Solution: If you are a clicSÉQUR – Entreprises user and have forgotten your password, you can often reset it directly from the authentication page of the service you are trying to access (e.g., My Account for professional representatives). Alternatively, you can reach out to your divisional manager or responder to have them reset it for you.
⚠️ Lost/Forgotten clicSÉQUR express Access Code
Cause: The unique access code for your clicSÉQUR express service is no longer available.
Solution: For clicSÉQUR express, if your access code is lost or forgotten, navigate to the specific service's login page (e.g., Mon bureau au Registraire des entreprises) and follow the instructions provided for a lost or forgotten code. Remember, this code is permanently issued to businesses upon registration.
⚠️ Not Receiving Verification Code (MFA)
Cause: The 7-digit verification code for multi-factor authentication is not arriving in your inbox.
Solution: We know being locked out is stressful. First, check your junk mail or spam folder as the email might have been filtered there. The code is valid for 40 minutes, so if you wait too long or don't find it, you'll need to request a new one. Ensure the email address on file is current.
⚠️ Accessing Citizen Services with clicSÉQUR
Cause: Attempting to use clicSÉQUR for personal (citizen) government services.
Solution: As of recently, clicSÉQUR – Citoyens has been replaced. Citizens must now use the Service d'authentification gouvernementale to access their personal online government services. You will need your health insurance card and a recent notice of assessment for your first connection.
Ensuring Secure Digital Operations for Your Enterprise
- 🔒 Always protect your user code and access code for clicSÉQUR – Entreprises. Never share your password with anyone, as clicSÉQUR staff will never ask for it.
- 🔒 Use the "Quitter" (Exit) button to properly close your session and prevent unauthorized access.
- 🔒 Do not leave your computer unattended after connecting to clicSÉQUR.
- 🔒 Be diligent in safeguarding the confidentiality of your clicSÉQUR express access code and report any unauthorized use immediately to customer service.
- 🔒 clicSÉQUR employs multi-factor authentication (MFA), including robot detection and a 7-digit email verification code, to enhance the confidentiality and integrity of your account information.
- 🔒 All communications through clicSÉQUR are encrypted, ensuring that only essential authentication data is exchanged.
🎧 Official Support & Help Center
For support with clicSÉQUR – Entreprises, particularly regarding registration or technical issues, you can contact Revenu Québec at the following numbers: * 418 659-2281 (Québec City area) * 514 873-3474 (Montreal area) * 1 866 423-3234 (Toll-free)
Clarifying Your Questions About clicSÉQUR
Q: Has clicSÉQUR been replaced for citizens?
Yes, clicSÉQUR – Citoyens has been replaced by the Service d'authentification gouvernementale (Government Authentication Service). Citizens should now use this new service to connect to online government portals.
Q: What documents do I need for my first connection to the new Government Authentication Service (for citizens)?
For your initial connection to the Government Authentication Service, you will need your health insurance card and a notice of assessment issued by Revenu Québec for the tax year 2023, 2024, or 2025.
Q: What is clicSÉQUR express?
clicSÉQUR express is a simplified authentication method for businesses, allowing access to specific government online services without prior registration. You use your Numéro d'entreprise du Québec (NEQ) and a unique access code that was mailed to your business upon its initial registration or QST enrollment.
Q: How do I recover a lost clicSÉQUR password for businesses?
If you've forgotten your password for clicSÉQUR – Entreprises, you can often reset it yourself via the login page of the relevant service. Alternatively, contact your assigned responder or divisional manager for assistance with resetting your password.
Q: Is clicSÉQUR a secure service for businesses?
Yes, clicSÉQUR is designed with robust security measures. It uses encrypted communications and employs multi-factor authentication, including robot detection and a temporary verification code sent to your email, to protect your business's data and ensure secure access.
Wrap Up
clicSÉQUR remains a vital digital gateway for Québec businesses, offering secure and streamlined access to a multitude of government online services. By understanding its two main forms—clicSÉQUR – Entreprises and clicSÉQUR express—and adhering to recommended security practices, businesses can efficiently manage their interactions with government entities. While the landscape for citizen authentication has evolved, clicSÉQUR continues to play a central role in supporting the digital operations of the province's enterprises, ensuring secure and reliable online engagement.