CRB Auto Loan Management: Now Serviced by Westlake Portfolio Management
Quick Summary
- CRB Auto is now Mechanics Bank Auto Finance.
- Loan servicing transferred to Westlake Portfolio Management.
- Manage your auto loan via Westlake's MyAccount.
- Access online payments and account details.
If you are a customer of CRB Auto, it's important to understand recent changes to your auto loan servicing. CRB Auto officially changed its name to Mechanics Bank Auto Finance on January 4, 2021, and operated as a division of Mechanics Bank, providing indirect auto financing services to dealerships and customers across many states. However, as of May 1, 2025, the servicing of these auto loans transitioned from Mechanics Bank Auto Finance to Westlake Portfolio Management (WPM). This means that Westlake Portfolio Management is now responsible for handling your loan payments and managing your account. This transfer does not change the original terms or conditions of your retail installment sales contract, only the entity managing your account. This comprehensive guide will walk you through navigating your auto loan online, understanding the new servicing platform, and ensuring a smooth experience. You can now manage your account efficiently through Westlake Portfolio Management's dedicated online portal, MyAccount.
Establishing Your Online Loan Access
- To establish your online access, you will need your Westlake Portfolio Management loan number. This unique identifier links your account to the new servicing platform. Ensure you have received communication from Westlake Portfolio Management regarding your loan transfer, which should include this number. Additionally, you will need to provide some personal identification details, such as your Social Security Number, to verify your identity during the initial setup of your online account. A valid email address and a strong, unique password are also necessary for creating your secure digital portal access.
Accessing Your Dedicated Loan Management Account
- Begin by visiting the official Westlake Portfolio Management website at www.westlakeportfoliomanagement.com.
- Look for the 'MyAccount' section on the homepage. This is your gateway to managing your auto loan online. You may find a prominent button or link labeled 'Sign Up' or 'Login'.
- If you are a first-time user, click 'Sign Up' or 'Register Now' to create your online account. You will be prompted to enter your Westlake Portfolio Management loan number and personal identification details to verify your identity and link your loan to your new digital profile.
- Follow the on-screen instructions to create your unique username and a secure password for your account. Make sure to choose a strong password that combines letters, numbers, and symbols.
- Once your account is set up, you can return to the 'MyAccount' login page and enter your newly created username and password to access your dedicated loan management account.
Tools for Managing Your Auto Financing
- Convenient Payment Scheduling: Easily set up one-time or recurring automatic loan payments directly from your checking or savings account (ACH).
- Account Information Access: View your loan details, payment history, and current balance at any time.
- Paperless Statements: Opt for eStatements to receive your monthly statements electronically, reducing clutter and contributing to environmental sustainability.
- Personal Information Updates: Safely view and update your contact information, ensuring all communications reach you promptly.
- Payoff Quotes: Obtain a payoff quote for your loan quickly and efficiently directly from your online account.
Resolving Access Concerns for Your Auto Loan
⚠️ Unable to Access MyAccount
Cause: Forgotten password or incorrect login credentials.
Solution: If you've forgotten your password, navigate to the MyAccount login page on the Westlake Portfolio Management website and click on the 'Forgot Password?' link. Follow the prompts to reset your password using the email address associated with your account. If you are having trouble with your username, ensure you are using the correct one. We know being locked out is stressful, so if you continue to experience difficulties, contact Westlake Portfolio Management's customer service for immediate assistance at (877) 854-5688.
⚠️ Loan Not Found During Registration
Cause: Incorrect loan number entry or loan not yet fully transferred to the online system.
Solution: Double-check that you are entering your Westlake Portfolio Management loan number accurately. If the issue persists, your loan details might still be processing within the new system. It's best to reach out directly to Westlake Portfolio Management's customer support at (877) 854-5688 for clarification and assistance with your account registration.
Securing Your Financial Information Online
- 🔒 Always use a strong, unique password for your MyAccount portal that combines uppercase and lowercase letters, numbers, and symbols.
- 🔒 Be cautious of phishing attempts. Westlake Portfolio Management will never ask for your password via email or unsolicited phone calls. Always verify the sender of any communication.
- 🔒 Regularly monitor your loan activity through your online account for any unauthorized transactions or suspicious changes.
- 🔒 Keep your personal and contact information updated within your MyAccount to ensure you receive important security alerts and communications.
- 🔒 Log out of your MyAccount portal after each session, especially when using a public or shared computer, to prevent unauthorized access.
🎧 Official Support & Help Center
For all loan servicing questions, payments, and account assistance, contact Westlake Portfolio Management at (877) 854-5688. For general inquiries regarding Mechanics Bank Auto Finance (the original lender), their customer care number is (855) 272-2886.
Answers to Common Auto Finance Inquiries
Q: Where can I manage my CRB Auto loan now?
Your CRB Auto loan, which was previously serviced by Mechanics Bank Auto Finance, is now serviced by Westlake Portfolio Management (WPM). You can manage your loan online through Westlake's dedicated customer portal, MyAccount, at www.westlakeportfoliomanagement.com.
Q: What happened to CRB Auto?
CRB Auto officially changed its name to Mechanics Bank Auto Finance on January 4, 2021, operating as a division of Mechanics Bank. Subsequently, as of May 1, 2025, the loan servicing operations for these auto loans transferred to Westlake Portfolio Management.
Q: How do I make a payment on my former CRB Auto loan?
Payments for your former CRB Auto loan are now directed to Westlake Portfolio Management. You can make payments online through their MyAccount portal, by phone, or by mail. The MyAccount portal allows you to schedule one-time or recurring automatic payments.
Q: Who should I contact for help with my Mechanics Bank Auto Finance loan?
For all loan servicing inquiries, including payments, account details, and online access, you should contact Westlake Portfolio Management directly at (877) 854-5688. For general inquiries related to Mechanics Bank Auto Finance as the original lender, you can reach their customer care at (855) 272-2886.
Q: Is Westlake Portfolio Management a legitimate company?
Yes, Westlake Portfolio Management (WPM) is a legitimate and established loan servicing company. They specialize in managing loan portfolios for various financial institutions, and they are now the servicer for loans that originated with CRB Auto / Mechanics Bank Auto Finance.
Q: How do I set up online access for my auto loan with Westlake?
To set up online access, visit www.westlakeportfoliomanagement.com and look for the 'MyAccount' section. Click 'Sign Up' or 'Register Now' and follow the prompts to create your account using your Westlake Portfolio Management loan number and personal identification details.
Wrap Up
The evolution from CRB Auto to Mechanics Bank Auto Finance, and now the loan servicing transition to Westlake Portfolio Management, ensures your auto loan continues to be managed with expertise. By utilizing the user-friendly MyAccount portal provided by Westlake Portfolio Management, you can efficiently handle your payments, access crucial loan information, and stay in control of your vehicle financing. This digital portal streamlines your experience, offering convenience and security for all your auto loan management needs.