DigiGOV Cardiff App: Your Staff Hub for Cardiff Council
Quick Summary
- Staff app for Cardiff Council
- Access HR services digitally
- Streamlined internal communication
The DigiGOV Cardiff App, known as the Working For Cardiff App, serves as the essential digital portal for all Cardiff Council employees, including those from Cardiff Works. This mobile application was created to enhance communication and streamline access to crucial information and services for staff members. It offers a convenient, easy-to-navigate, and fully bilingual platform right on your personal mobile device. This dedicated staff application aims to make content engaging and relevant, delivering vital updates without unnecessary clutter. It's designed to keep you connected and informed, supporting your daily work life within the Cardiff Council.
- 📋 Getting Ready for Your Staff Digital Portal
- 📍 Accessing Your Cardiff Council Employee Account
- ⭐ Exploring Your Staff Hub's Capabilities
- ⚠️ Resolving Access Challenges with Your Employee App
- 🔒 Protecting Your Cardiff Council Staff Information
- 🎧 Official Help Desk Contacts
- ❓ Quick Answers for Cardiff Council Staff
Getting Ready for Your Staff Digital Portal
- A personal mobile phone (iPhone or Android) capable of downloading and running mobile applications.
- An active employment status with Cardiff Council or Cardiff Works.
- For iOS users, the ability to access Settings on your iPhone for device management.
Accessing Your Cardiff Council Employee Account
- Downloading the App: Visit your device's app store (Google Play Store for Android or Apple App Store for iOS) and search for "Working For Cardiff". Alternatively, you might be directed to the download page from an internal Cardiff Council resource.
- Installation: Tap to download and install the Working For Cardiff App onto your phone.
- Initial iOS Setup (if applicable): If you are an iPhone user, upon first opening the app, you may see a message; tap Cancel. Then, navigate to your iPhone's Settings, tap General, then Device Management. Find and tap the City of Cardiff Council profile, and then tap Trust "City of Cardiff Council" to enable the app.
- Authorizing Your User Account: To authorize your access, you may be prompted to provide specific details such as your payroll number (found on your payslip, excluding "C" and leading "0"s), your date of birth (in dd-Mon-yyyy format), and your bank account number (the eight-digit number where your Council wages are paid).
Exploring Your Staff Hub's Capabilities
- Internal Communications Hub: Stay updated with important announcements and news from across the Cardiff Council organization.
- HR A-Z Sharepoint: Access a comprehensive directory of HR-related information and resources.
- Employee Data Validation: Manage and verify your personal and employment data.
- Petty Cash Claim Functionality: Submit and manage petty cash claims directly through the app.
- Leave Request Management: Request and view the status of your leave applications.
- Payslip Access: Conveniently view your payslips on your mobile device.
- Bilingual Support: The app is fully bilingual, supporting both English and Welsh speakers.
Resolving Access Challenges with Your Employee App
⚠️ Difficulty Downloading or Installing the App
Cause: Possible issues with device settings or app store access.
Solution: For general download assistance, contact the HR contact team. For iOS users experiencing installation issues, ensure you have followed the specific steps to trust the "City of Cardiff Council" profile in your device's settings.
⚠️ Forgotten User ID or Password
Cause: Lost or forgotten login credentials for your employee account.
Solution: If you need to retrieve your user ID and password, the system will ask for verification details like your payroll number, date of birth, and bank account number. Make sure these are entered accurately as they appear on your official records.
⚠️ App Crashing or Not Opening on iPhone
Cause: Compatibility issues or installation errors on iOS devices.
Solution: Several users have reported the app crashing on iPhones. Ensure your iOS is up to date and that you have completed the trust process in General -> Device Management for the City of Cardiff Council profile. If issues persist, reinstallation or contacting support is advised.
Protecting Your Cardiff Council Staff Information
- 🔒 Always download the app from official app stores (Google Play or Apple App Store) or links provided by Cardiff Council.
- 🔒 Keep your mobile operating system and the Working For Cardiff App updated to the latest versions to benefit from security enhancements.
- 🔒 Be cautious about the information you share and only provide your payroll number, date of birth, and bank account number when specifically prompted within the secure authorization process.
- 🔒 If you lose your device, report it immediately to the HR contact team to protect your employee information.
- 🔒 Use strong, unique passwords for your mobile device and any associated accounts.
🎧 Official Support & Help Center
For concerns or questions, you can contact the HR contact team via email at [email protected] or by telephone at 029 2087 2222.
Quick Answers for Cardiff Council Staff
Q: What is the Working For Cardiff App?
The Working For Cardiff App is the official mobile application for Cardiff Council and Cardiff Works employees. It serves as a digital hub for internal communications, HR resources, and personal employment information like payslips and leave requests.
Q: How do Cardiff Council staff access their payslips?
Cardiff Council staff can view their payslips directly through the Working For Cardiff App once they have successfully logged into their employee account. This feature allows for convenient access to your salary information.
Q: Who can use the DigiGOV Cardiff App?
The DigiGOV Cardiff App (Working For Cardiff App) is exclusively available for all staff who are paid by Cardiff Council, including those working for Cardiff Works.
Q: How do I download the Working For Cardiff App for my iPhone or Android?
You can download the app from the Apple App Store for iPhones or the Google Play Store for Android devices. Search for "Working For Cardiff" to find and install the official application.
Q: What should I do if I forget my login details for the employee app?
If you forget your login details, you will likely need to go through an authorization process. This typically involves verifying your identity using your payroll number, date of birth, and your bank account number where your wages are paid.
Wrap Up
The Working For Cardiff App represents Cardiff Council's commitment to providing its employees with a modern, efficient, and accessible digital platform. By centralizing communication and HR functions, this mobile application empowers staff to manage key aspects of their employment with ease and confidence. Staying connected and informed has never been simpler for Cardiff Council's dedicated workforce.