EDD Benefit Debit Card: Money Network Portal & BofA Transition
Quick Summary
- EDD payments now use Money Network.
- Old BofA cards require balance action.
- Manage benefits via Money Network online.
The California Employment Development Department (EDD) has updated how benefit payments are issued. As of February 15, 2024, EDD no longer sends unemployment, disability, or Paid Family Leave payments to Bank of America (BofA) debit cards. All new benefit payments are now issued through a new Money Network prepaid debit card.
This guide helps you understand the transition, navigate the current Money Network portal, and manage any remaining funds on older Bank of America EDD cards. We aim to provide clear, actionable steps for all EDD benefit recipients.
Receiving Your New Benefit Payments
- You must be eligible for EDD unemployment, disability, or Paid Family Leave benefits.
- Your first Money Network debit card will be mailed to you within 7-10 business days after your initial benefit payment is authorized. No separate application is typically needed for the card itself, as it's automatically issued once your benefits are approved.
- To choose the debit card option for future payments, log into your myEDD account, then select either UI Online (for unemployment) or SDI Online (for disability/Paid Family Leave). Navigate to your Profile, locate Benefit Payment Option, select Update Your Payment Option or Edit Payment Option, choose Debit Card, and then Save.
Accessing Your Funds Online
- Activate Your New Money Network Card: Call 1-800-684-7051 or download the Money Network App to activate your card and set your Personal Identification Number (PIN).
- Access Your Account Online: Visit the official Money Network EDD portal at moneynetwork.com/edd. Look for the 'Log In' or 'Sign In' option.
- Enter Credentials: Use your registered username and password to enter your digital portal. If you're a first-time user, you might need to register for online access after activating your card.
- Manage Your Funds: Once logged in, you can view your balance, review transaction history, transfer funds to a personal bank account, or lock your card if it's misplaced.
Key Advantages of Your New Benefit Card
- Receive your benefit payments quickly and securely.
- Use your card anywhere major debit cards are accepted, for purchases and bill payments.
- Withdraw cash at ATMs, banks, and stores offering cash-back services.
- Transfer funds to your personal bank account at no extra cost. Transfers typically take two to three business days to process.
- Benefit from Zero Liability Policy for fraud protection, safeguarding your funds.
- Manage your account conveniently through the Money Network App or the online user dashboard.
- No credit check is required, and EDD does not monitor your individual transactions.
Resolving Payment and Card Access Challenges
⚠️ Card Lost or Stolen (Money Network)
Cause: Your Money Network debit card is no longer in your possession, or you suspect unauthorized activity.
Solution: Immediately lock your card using your online account or the Money Network Mobile App to prevent further use. If it's permanently lost or stolen, call Money Network Customer Service at 1-800-684-7051 to deactivate it and request a replacement. Expedited shipping for a replacement may incur fees.
⚠️ Payment Not Received on Money Network Card
Cause: Your myEDD account shows a payment was processed, but it hasn't appeared on your Money Network card.
Solution: Contact Money Network directly at 1-800-684-7051. They can investigate why the payment has not been credited to your card.
⚠️ Remaining Funds on Old Bank of America EDD Card
Cause: You still have a balance on your previous Bank of America EDD debit card after the transition date of February 15, 2024.
Solution: The last day to use your Bank of America EDD card was April 15, 2024. If you still have funds, you must contact Bank of America at 1-866-692-9374 to request a check for your remaining balance. We understand being locked out of funds is stressful, and this is the fastest way to access them.
⚠️ Cannot Log In to Money Network Account
Cause: You've forgotten your username or password for the Money Network online portal or app.
Solution: Utilize the 'Forgot Username' or 'Forgot Password' links on the moneynetwork.com/edd login page or within the Money Network App. Follow the on-screen prompts to recover or reset your access credentials.
Protecting Your Benefit Card and Personal Information
- 🔒 Always access your Money Network account through the official website, moneynetwork.com/edd, or the authorized Money Network Mobile App.
- 🔒 Be cautious of unsolicited messages. The EDD will never ask for your personal information or card details via text, email, or social media. Text messages with links asking you to activate a benefits card are scams; official EDD links always contain edd.ca.gov.
- 🔒 Protect your card's PIN. Never share it with anyone, and avoid writing it down. Memorize your PIN for secure transactions.
- 🔒 Regularly monitor your card's balance and transaction history through the online portal or app. Report any suspicious activity immediately to Money Network Customer Service.
- 🔒 If your card is misplaced, use the lock feature in the Money Network Mobile App or online portal as a temporary measure while you search for it.
🎧 Official Support & Help Center
For Money Network Card assistance: 1-800-684-7051 (24/7). For remaining Bank of America EDD card funds: 1-866-692-9374.
Answers to Your Top Benefit Card Questions
Q: Is the EDD still using Bank of America for benefit payments?
No, as of February 15, 2024, the EDD no longer issues benefit payments to Bank of America debit cards. All new payments are now distributed through the Money Network prepaid debit card.
Q: How do I get my new EDD Money Network card?
Your Money Network card will be mailed to you automatically within 7-10 business days after your first benefit payment is authorized by the EDD. You do not need to apply for it separately.
Q: What if I still have money on my old Bank of America EDD card?
The last day to use your Bank of America EDD card was April 15, 2024. If you still have funds, you must contact Bank of America directly at 1-866-692-9374 to request a check for your remaining balance.
Q: How long is the Money Network EDD debit card valid?
The Money Network debit card is valid for up to three years from its issuance date. Keep your card until its expiration date, as it's used for all EDD benefit programs.
Q: Can I transfer funds from my Money Network card to my personal bank account?
Yes, you can easily transfer funds from your Money Network prepaid debit card to a personal bank account of your choice at no additional cost. Transfers typically take two to three business days.
Wrap Up
Staying informed about changes to your EDD benefit payments ensures continuous access to your funds. The transition to the Money Network prepaid debit card streamlines how you receive and manage your benefits, offering greater flexibility and security. Remember to activate your new card promptly and utilize the online tools and mobile app for efficient fund management. Always prioritize online security and verify official communications to protect your personal and financial information.