NHS Lothian Loop: Your Digital Staff Hub Access
Quick Summary
- Loop replaces Employee Online (EOL)
- Manage shifts, leave, and communications
- Accessible via app or web
- Payslips require network access
- Support available for login issues
Welcome to Loop, the advanced digital platform designed for NHS Lothian staff. This innovative app and web portal is specifically built to streamline your daily work tasks and improve team communication. Loop is replacing the previous Employee Online (EOL) and Me App to offer a more integrated and user-friendly experience for all health and care workers across NHS Lothian.
With Loop, you gain better control over your work life, from managing your shifts and requesting leave to staying connected with colleagues and receiving important board-wide updates. This comprehensive guide will walk you through everything you need to know to get started and make the most of your new digital workplace.
What You Need Before Engaging with Loop
- An NHS Lothian Employee Account: You must be a registered NHS Lothian staff member. If you had an EOL account, the eRostering system will use your existing email for Loop setup.
- Compatible Device: Access Loop via the official app (downloadable from your mobile or tablet's official app store) or through Loop Online (web version) from a desktop or laptop computer.
- Internet Connection: A stable internet connection is required for both the app and web versions.
- Email Address: You need an email address for Loop setup; this can be your NHS email or a personal email address.
Accessing Your Secure Digital Roster
- Step 1: Navigate to Loop. If using the web version, open your browser and go to the Loop Online link. If using the app, ensure you have downloaded the official Loop app from your device's app store.
- Step 2: Enter Your Credentials. On the login screen, enter the email address you used to sign up and your password. You may also have the option to sign in with your phone number.
- Step 3: Access Your Dashboard. After successful authentication, you will land on the Home page, which includes your Newsfeed for updates.
Managing Your Work Life: Loop's Capabilities
- Roster Management: View your personal rosters, including substantive and bank shifts, all in one place.
- Leave Requests: Easily view your annual leave entitlement and submit requests directly through the portal.
- Communication Hub: Receive board-wide updates, contact colleagues via private or group messaging, and use instant messaging functionalities. This helps reduce the need for external communication tools like WhatsApp for work-related matters.
- Bank Shift Booking: Bank workers can book available bank shifts through the app.
- Personal Profile Management: Edit your user profile, connect with colleagues, and view your work contracts and skills.
When You Can't Log In: Solutions for Access
⚠️ Forgot Password
Cause: You cannot recall your password for your Loop account.
Solution: We know being locked out is stressful. The fastest fix is to use the 'forgotten password' option directly on the Loop login screen. If you still face difficulties, contact the eRostering Helpdesk for assistance.
⚠️ Accessing Payslips from Home
Cause: Attempting to view payslips on a personal device or outside the NHS Lothian network.
Solution: NHS Lothian does not currently allow access to payslips from home or personal devices due to system limitations shared across all Scottish health boards. You can view your payslips and self-service information when connected to the NHS Lothian network/server. If you are on sick leave, your manager should notify payroll to arrange paper payslips. Staff on maternity leave receive payslips by post monthly.
⚠️ Loop App Issues
Cause: Problems with the Loop application on your mobile device.
Solution: Ensure your device's operating system is up-to-date and that you downloaded the Loop app only from official app stores. For technical problems specific to the app, contact the eRostering team via email.
Ensuring Your Loop Account Remains Secure
- 🔒 Download from Official Sources: Always download the Loop app from your device's official app store to avoid unofficial or compromised versions.
- 🔒 Keep Devices Updated: Regularly update your mobile device's software to ensure you have the latest security patches.
- 🔒 Secure Your Device: Use strong screen locks (PIN, pattern, fingerprint, face ID) and never leave your phone unattended, especially in public.
- 🔒 Review IT Policy: Familiarize yourself with NHS Lothian's Digital IT Security Policy for comprehensive guidance on protecting information.
- 🔒 Protect Your Login Details: Never share your password. Be wary of phishing attempts asking for your credentials.
🎧 Official Support & Help Center
For assistance with Loop, including password resets or technical issues, please contact the Helpdesk on 0131 536 2020 (ext 62020) option 7 or email [email protected].
Quick Questions and Expert Answers
Q: How do I log into NHS Lothian Employee Online?
The Employee Online (EOL) system is being replaced by the new Loop app and web portal. To access your digital workplace, you should now use Loop. You can sign in using your registered email address and password on the Loop Online website or via the dedicated Loop mobile app.
Q: Is there an app for NHS Lothian staff?
Yes, NHS Lothian has introduced the Loop app for staff. This app replaces the former EOL/Me App and offers enhanced rostering, communication, and work management features. You can download it from your device's official app store or access it through the Loop Online web version.
Q: How do I reset my NHS Lothian Employee Online password?
If you need to reset your password for the new Loop system (which replaces Employee Online), use the 'forgotten password' link on the login screen. If you continue to experience issues, contact the eRostering Helpdesk for direct support.
Q: Can I view my NHS Lothian payslip at home?
No, NHS Lothian does not currently provide access to payslips from home or on personal devices. Payslips can only be viewed via self-service when you are connected to the NHS Lothian network/server. For specific circumstances like sick leave or maternity leave, paper payslips are issued.
Q: What is Loop and how is it different from EOL?
Loop is the new eRostering and communications app from NHS Lothian, designed to replace the older Employee Online (EOL) and Me App by September 1, 2025. Loop is an app (available for download) with additional communication features, while EOL was a web-based product. Loop offers a more connected and efficient way to manage shifts, leave, and team communications.
Wrap Up
The transition to Loop signifies NHS Lothian's commitment to enhancing your digital work experience. By centralizing rostering, communication, and leave management, Loop empowers you to navigate your professional responsibilities more efficiently. Remember to utilize the official resources and contact support if needed, ensuring a smooth and secure engagement with your new digital work hub.