EPS Uvid u račun: Your Digital Electricity Bill Portal & App
Quick Summary
- Manage electricity bills online
- Track consumption patterns
- Secure electronic payments
- Access via web or app
- View past bills easily
The EPS Uvid u račun portal and mobile application, provided by Elektroprivreda Srbije, offers a modern and secure electronic service for households and small customers. This digital platform simplifies the management of your electricity bills by providing quick access to e-invoices and consumption data. It represents a significant step in the digitalization of EPS services, aiming to offer convenience and efficiency to all users.
With EPS Uvid u račun, you no longer need to wait for paper bills. You can view your monthly charges as soon as they are formed, access detailed consumption breakdowns, and complete payments from the comfort of your home. This service is designed to make your interactions with Elektroprivreda Srbije straightforward and transparent.
- 📋 Preparing for Your Digital Energy Bill Experience
- 📍 Navigating Your EPS Online Account Dashboard
- ⭐ Key Functions of the EPS Digital Bill Service
- ⚠️ Assistance for Digital Bill Access Issues
- 🔒 Ensuring the Integrity of Your Electronic Billing Data
- 🎧 Official Help Desk Contacts
- ❓ Top Questions About the EPS Digital Energy Portal
Preparing for Your Digital Energy Bill Experience
- A valid email address for registration as your username.
- A strong password that includes at least one lowercase letter, one uppercase letter, one number, and one special character, with a minimum length of 8 characters.
- Your Personal Identification Number (JMBG) or company registration details for legal entities.
- The electricity meter number (also referred to as 'naplatni broj' or 'ID kupca'), which can be found in the upper left corner of your physical electricity bill.
- Acceptance of the Terms of Use and Privacy Statement during registration.
- Access to your email inbox to verify your account with a 6-digit code during the registration process.
Navigating Your EPS Online Account Dashboard
- Navigate to the official EPS Uvid u račun portal at portal.eps.rs using your preferred web browser.
- Alternatively, open the EPS Uvid u račun mobile application on your iOS or Android device after downloading it from Google Play or the App Store.
- Enter your registered email address into the username field.
- Input your chosen password into the designated password field.
- Click on the Login (Prijavite se) button to access your personalized energy account dashboard.
- If it's your first login after registration or if prompted, add your supply contract by entering your electricity meter number (naplatni broj) and JMBG to link your metering point(s) to your account.
Key Functions of the EPS Digital Bill Service
- Instant access to your current electronic electricity bill immediately after it's generated, before paper distribution.
- View an archive of your past bills and payment history for the last three to five years.
- Detailed analysis of your electricity consumption broken down by zones and tariffs.
- Secure electronic payment options using IPS Scan (instant payment system) or major payment cards like Dina, Visa, and MasterCard.
- The ability to manage and pay bills for multiple metering points from a single user account, even across different regions of Serbia.
- A consumption calculator to help estimate future electricity costs.
- A direct channel for submitting complaints and reviewing sent notifications.
- Receive a 50 RSD discount on each bill if you switch from paper to electronic billing.
Assistance for Digital Bill Access Issues
⚠️ Cannot log in or account is blocked.
Cause: Incorrect credentials, multiple failed login attempts leading to a temporary block, or a mismatch in registration data. Some users report initial registration issues where their data did not match EPS records.
Solution: First, double-check your username (email) and password for typos. If the issue persists, use the Forgot Password link on the login page to reset your credentials. If your account is blocked or you suspect a data mismatch, contact EPS customer support directly. Be prepared to provide your JMBG and electricity meter number to verify your identity.
⚠️ Problem adding a metering point (Ugovor o snabdevanju).
Cause: Incorrect JMBG or electricity meter number entered, or the data in the EPS system does not match your input.
Solution: Carefully re-enter your JMBG and the electricity meter number (naplatni broj) exactly as they appear on your physical bill. If the problem continues, there might be a discrepancy in the EPS database. Contact customer support with your details for assistance in linking your metering point.
⚠️ Did not receive a bill or verification email.
Cause: Email might be in your spam/junk folder, or there might be a delay in system processing.
Solution: Check your email's spam or junk folder for the missing email. If it's a verification code during registration, ensure you've waited a few minutes. For missing bills, the portal usually provides access immediately upon formation. If you still cannot locate your bill, contact EPS customer support.
Ensuring the Integrity of Your Electronic Billing Data
- 🔒 Always use a unique and strong password for your EPS Uvid u račun account, combining uppercase and lowercase letters, numbers, and special characters.
- 🔒 Never share your login credentials with anyone. Your account information should remain confidential.
- 🔒 Be vigilant about phishing attempts. Always verify that you are on the official portal.eps.rs website or using the official mobile application before entering your details.
- 🔒 Regularly review your consumption and billing history within the portal to identify any unusual activity.
- 🔒 Utilize secure payment methods offered directly through the portal, such as IPS Scan or recognized card payments, as these transactions are processed securely.
- 🔒 Keep your operating system and web browser updated to ensure you have the latest security patches.
- 🔒 If accessing the portal from a public computer, always log out completely after use and clear browsing data.
🎧 Official Support & Help Center
For assistance, you can contact EPS customer support for guaranteed supply customers by calling the free phone number 0800 111 202 or by sending an email to [email protected].
Top Questions About the EPS Digital Energy Portal
Q: How do I register for the EPS Uvid u račun service?
To register, visit portal.eps.rs, click 'Register', and provide your email (as username), a strong password, and accept the terms. You'll receive a verification code via email. After logging in, you'll add your metering point using your JMBG and the electricity meter number found on your bill.
Q: Can I pay my electricity bill online through the EPS Uvid u račun portal?
Yes, the portal and mobile application allow secure electronic payments. You can use the IPS Scan (instant payment system) or pay with Dina, Visa, and MasterCard payment cards directly through the platform.
Q: How far back can I view my old electricity bills and payments?
The EPS Uvid u račun service provides access to an archive of your bills and payments for the past three years. Some sources indicate up to five years of history.
Q: What is the 'naplatni broj' and where can I find it?
The 'naplatni broj' (electricity meter number or customer ID) is a crucial identifier for your metering point. You can find it in the upper left corner of your physical electricity bill. It is required to link your metering point to your online account.
Q: Is there a mobile application for EPS Uvid u račun?
Yes, Elektroprivreda Srbije offers a free mobile application for EPS Uvid u račun compatible with both iOS and Android devices. It can be downloaded from Google Play Store and Apple App Store.
Q: What should I do if I forget my password for the EPS Uvid u račun portal?
If you forget your password, navigate to the login page on portal.eps.rs and click on the 'Forgot Password?' link. Follow the instructions to reset your password, which typically involves providing your registered email address.
Wrap Up
The EPS Uvid u račun digital portal and mobile application offer a streamlined and effective way to manage your electricity services. By embracing this platform, users can gain greater control over their energy consumption, simplify bill payments, and contribute to a more efficient digital ecosystem. This commitment to modern service delivery ensures that managing your electricity needs is both convenient and secure. Take advantage of these tools to optimize your energy management today.