Follett: Your Gateway to Course Materials & Campus Resources
Quick Summary
- Access course materials easily
- Manage digital resources efficiently
- Student and faculty support available
- Secure online transactions
- Effortless textbook rentals
Follett is a leading provider of educational content and campus retail services, supporting students, faculty, and institutions across K-12 and higher education. This digital ecosystem offers a streamlined approach to accessing textbooks, course materials, and a wide array of campus resources, both physical and digital. Whether you're looking to purchase, rent, or access digital learning content, Follett's platforms aim to simplify your academic journey. From online bookstores to integrated learning management system (LMS) tools, Follett helps ensure you have the materials needed for success from day one. This guide will walk you through accessing your Follett resources, understanding key features, and finding assistance when you need it most.
- 📋 Preparing for Your Digital Learning Experience
- 📍 Seamless Entry into Your Follett Account
- ⭐ Discovering Your Course Material & Campus Resources
- ⚠️ Overcoming Common Access Hurdles
- 🔒 Safeguarding Your Follett Digital Access
- 🎧 Official Help Desk Contacts
- ❓ Quick Answers for Student and Faculty Inquiries
Preparing for Your Digital Learning Experience
- An active student or faculty ID linked to a Follett-partnered institution.
- A school-issued email address for account verification and communications.
- Access to your institution's Learning Management System (LMS) like Canvas, Blackboard, or Moodle, if applicable.
- A reliable internet connection and a modern web browser (Google Chrome or Edge are recommended for optimal performance).
- Adobe Reader Version 7.0 or higher for viewing specific documents like past pay statements for alumni or employees.
Seamless Entry into Your Follett Account
- For My Materials (Student): Navigate to https://student.follett.com/. Select your institution from the dropdown menu. Enter your school-issued email address and click Verify Email. Check your email for a verification link from Follett and click it to proceed. You will be redirected back to My Materials; click Continue to Login. Select your campus again, if prompted.
- Via Learning Management System (LMS): If your institution uses an Access Program, digital course materials may be directly available through a link within your LMS (e.g., Canvas, Blackboard, Moodle). Look for a link labeled My Materials within your course section.
- For eFollett.com (Online Bookstore): Visit https://www.efollett.com/. You may be able to browse and purchase as a guest, but to manage orders, rentals, or use financial aid, you'll typically log in with an account associated with your school's bookstore. Look for a Sign In or My Account option on the website. If you are a faculty member adopting course materials, you may use a specific Follett Online Adoptions login.
- Follett Employee Access (ADP): Former Follett team members can access ADP for pay statements and W-2s by registering directly with ADP. A specific guide is available for registration and login.
Discovering Your Course Material & Campus Resources
- Comprehensive Course Material Access: Easily purchase new, used, or rental textbooks, and access digital course materials directly.
- Integrated Digital Learning: Follett's platform consolidates LMS learning tools, enabling students to access all materials with a single click and offering data privacy protections.
- Campus Retail & Merchandise: Shop for school apparel, gifts, dorm supplies, and technology essentials through your campus's online or physical bookstore.
- Access Programs: Participate in programs like Total Access or Course Access for day-one access to required materials, often at a reduced cost, with clear opt-out options.
- Order Management: Track your textbook orders, manage rentals, and process returns conveniently online.
- Faculty Tools: Instructors can utilize intuitive adoption tools to select course materials, including OER and digital content, and seamlessly send adoptions to the campus store.
Overcoming Common Access Hurdles
⚠️ Unable to Log into My Materials
Cause: Incorrect email, school selection, or unverified account. Sometimes, an active session elsewhere can cause issues.
Solution: First, ensure you are using your official school-issued email address. If logging in via https://student.follett.com/, make sure you've completed the email verification step. If you receive a 'Session Already Active' message, confirm you wish to end your previous session. If issues persist, try clearing your browser's cache and cookies or using an incognito window. If accessing via LMS, verify your course is correctly linked.
⚠️ Forgot Password for eFollett.com
Cause: Loss or misplacement of your account password.
Solution: We know being locked out is stressful. On the eFollett.com login page, look for a Forgot Password? link. Follow the prompts to receive a password reset email at your registered address.
⚠️ Digital Course Material Not Accessible
Cause: May be due to late enrollment, program opt-out, or issues with LMS integration.
Solution: Digital materials are often linked directly through your LMS or emailed to your academic address. Verify your enrollment status and that you haven't opted out of any Access Programs. If the problem persists, check the Follett Higher Education Help Center for specific guides related to your publisher (e.g., Pearson, RedShelf) or LMS.
⚠️ Error Message on Bookstore Website
Cause: General website issues, browser incompatibility, or temporary system glitches.
Solution: If you encounter an error message, try refreshing the page or restarting your browser. Ensure you are using a supported browser like Google Chrome or Edge. If the error continues, make a note of the exact message and contact support for specific assistance.
Safeguarding Your Follett Digital Access
- 🔒 Always use strong, unique passwords for your Follett account and your school email.
- 🔒 Be cautious of phishing attempts; Follett will typically send emails from official domains (e.g., @follett.com, @efollett.com).
- 🔒 Ensure your browser and operating system are updated to the latest versions to benefit from security patches.
- 🔒 Follett's LMS integrations feature strong data privacy protections, ensuring student data stays on campus.
- 🔒 Avoid sharing your login credentials with anyone, even trusted friends or family members.
🎧 Official Support & Help Center
For student support, visit the Follett Higher Education Help Center at https://highered.follett.com/help and use the Contact Support option. You can also find specific contact information for your campus bookstore on eFollett.com by searching for your school. For Follett employees, contact myIT for intranet login issues or refer to Ask HR resources for ADP access.
Quick Answers for Student and Faculty Inquiries
Q: How do students access their digital course materials?
Students typically access digital course materials through their institution's Learning Management System (LMS) like Canvas, Blackboard, or Moodle, via a link within their course. Some materials might be accessed directly through publisher websites or via email with an activation code.
Q: Can financial aid be used for purchases on eFollett.com?
Yes, in many cases, you can use your financial aid to make eligible purchases on your campus bookstore's website, powered by eFollett. Specific terms and conditions may apply, so check with your bookstore or financial aid office for details.
Q: What is a Follett Access Program?
Follett Access Programs (like Total Access or Course Access) provide students with day-one access to all required course materials. This ensures all students have their learning resources before classes begin, often at a lower cost, and includes an option to opt out by a specified deadline.
Q: How can I return a rental textbook to Follett?
To return a rental textbook, log in to your eFollett account, navigate to the Rentals section, generate and print a return packing slip, and then follow the shipping instructions. It's recommended to use a trackable shipping method and keep your tracking number.
Q: Where can faculty members find tools for course material adoption?
Faculty can utilize Follett's intuitive online adoption tools, often accessible through a dedicated faculty portal, to research, select, and submit course material adoptions for their courses. These tools support a wide range of materials, including OER and digital content.
Wrap Up
Follett is dedicated to enhancing the educational experience by providing accessible and affordable course materials, alongside a variety of campus retail services. By understanding how to navigate its digital platforms like eFollett.com and My Materials, students and faculty can effectively manage their learning resources and contribute to a successful academic environment. For any questions or challenges, the comprehensive support resources are readily available to ensure your continued progress.