How to Log In to Fabick Cat Customer Portal: Step-by-Step Guide
Quick Summary
- Access the unified digital toolbox via the official gateway at https://www.fabickcat.com/online-tools/.
- Sign in using your unified Cat Account (CWS ID) for Parts.cat.com, SIS 2.0, VisionLink, and CatRentals.com, or use your ePay Online credentials for billing.
- Manage equipment in the field using the Cat Central, Cat Inspect, SIS2GO, and Cat Rentals mobile apps on iOS and Android.
- For immediate assistance with dealer account linking, parts orders, or invoice access, call Fabick Cat Support at 800-845-9188 or email [email protected].
To log in to the Fabick Cat Customer Portal, navigate to the official Online Tools hub at https://www.fabickcat.com/online-tools/ and select your target module. Sign in using your unified Cat Account (CWS ID) and password to access Parts.cat.com, CatRentals.com, VisionLink, or SIS 2.0, or select ePay Online to review statements and pay invoices. Designed for heavy equipment owners, fleet managers, and commercial contractors across Missouri, Illinois, Wisconsin, and the Upper Peninsula of Michigan, Fabick Cat's digital ecosystem centralizes procurement, telematics, and financial administration. Rather than forcing users through a single rigid interface, the dealership connects your Caterpillar single sign-on credentials directly to local branch inventory, over 100 regional parts drop boxes, and paperless commercial billing. Whether you are cross-referencing serial numbers in the shop or settling monthly statements via ACH, the portal provides 24/7 self-service control.
- 📋 Required Credentials & Account Prerequisites
- 📍 How to Sign In to Fabick Cat Online Tools
- ⭐ Parts Ordering, ePay Billing & Fleet Telematics
- ⚠️ Fixing Common Login Errors & Account Lockouts
- 🔒 Commercial Account Security & Payment Protection
- 🎧 Official Help Desk & Dealer Support Contacts
- ❓ Frequently Asked Questions
Required Credentials & Account Prerequisites
- A registered Cat Account (CWS ID) username and password for parts procurement (Parts.cat.com), technical schematics (SIS 2.0), fleet telematics (VisionLink), and rental management (CatRentals.com).
- An active Fabick Cat Customer Account Number or Cat Commercial Account linked to your online profile to unlock dealer-specific pricing, tax-exempt status, and credit line billing.
- Separate ePay Online / Paperless Invoicing credentials (established via [email protected]) if your accounting team strictly accesses the portal to download statements and submit ACH payments.
- Equipment Serial Numbers (PIN) or model prefixes to filter exact factory-fit parts diagrams and access machine-specific operation manuals.
- A modern desktop browser (Chrome, Edge, Safari) with pop-up blockers disabled for PDF invoice rendering, or the official Cat Central / Cat Rentals mobile app installed on an iOS or Android device.
How to Sign In to Fabick Cat Online Tools
- Open your web browser and navigate directly to the verified Fabick Cat digital gateway at https://www.fabickcat.com/online-tools/ (or click Online Tools in the top navigation bar of the main homepage).
- Select the specific operational portal you need: click Buy Parts Now for Parts.cat.com, Login to Pay under ePay Online for billing, View Our Fleet for CatRentals.com, Login to SIS 2.0, or Login to VisionLink.
- For returning users on Caterpillar-hosted modules, click Sign In at the top right corner, enter your Cat Account Username / Email, and click Next to input your password.
- For first-time users, click Create Account or Register for an Account. If you are onboarding onto the rental portal, locate the welcome email from [email protected] containing your unique registration link and input your Fabick Cat Account Number to sync your commercial profile.
- Complete the Multi-Factor Authentication (MFA) challenge if prompted by entering the one-time verification code sent to your registered email address or mobile SMS.
- Verify that Fabick Cat is displayed as your selected default dealer in the upper dashboard header so that real-time branch inventory, local drop box delivery options, and commercial account rates populate accurately.
Parts Ordering, ePay Billing & Fleet Telematics
- 24/7 Parts Procurement & Drop Box Routing (Parts.cat.com): Search over 1.4 million genuine new, used, and remanufactured Cat parts using saved machine serial numbers. Check real-time stock across Fabick Cat branches, lock in quote pricing, and schedule next-day delivery to your jobsite or any of the 100+ regional parts drop boxes.
- Paperless Invoicing & ePay Online Administration: Access electronic invoices and monthly account statements free of charge. To avoid the processing fee (up to 3%) applied to credit card transactions, accounting teams can configure fee-free ACH / Electronic Payments, pay via debit card, or charge directly to a Cat Commercial Account (which earns 1% rewards on qualifying purchases and carries zero fees).
- The Cat Rental Store Portal (CatRentals.com): Manage active and upcoming Fabick Rents equipment from a single dashboard. Browse rental inventory, request instant quotes, transfer machines between jobsites, request on-site field service, and execute equipment call-offs with immediate confirmation numbers.
- SIS 2.0 & VisionLink Fleet Telematics: Link your Fabick Cat account to unlock free access to Caterpillar's Service Information System (SIS 2.0), featuring over 2 million service graphics, 1.5 million part numbers, and 44,000 technical documents covering Cat products from 1977 to the present. Pair this with VisionLink and SOS Fluid Analysis Online to track GPS utilization, fuel burn, fault codes, and oil sample reports.
Fixing Common Login Errors & Account Lockouts
⚠️ Missing Commercial Pricing, Tax-Exempt Status, or SIS 2.0 Access After Sign-In
Cause: Your personal Cat Account (CWS ID) was created successfully, but it has not been linked and verified against your company's master Fabick Cat Customer Account Number.
Solution: Log in to Parts.cat.com, navigate to My Account > Account Preferences, and verify that Fabick Cat is assigned as your primary dealer and your Customer Account Number is entered. If state tax-exempt forms (MO, IL, WI, or MI) were recently updated, email [email protected] to refresh your profile permissions.
⚠️ Rental Portal Registration Link Expired or Missing ([email protected])
Cause: Automated onboarding tokens sent from Caterpillar's central identity server expire for security purposes or get quarantined by corporate spam filters.
Solution: Whitelist [email protected] in your email security gateway, then return to the Fabick Cat Digital Rental Hub at fabickcat.com/rental/digital-rental-hub/ and click the Request a Resend link. Also ensure your Certificate of Insurance (COI) with your Account Number has been submitted to [email protected] so rental checkout is not blocked.
⚠️ Unable to Access Invoices on ePay Online using Parts.cat.com Credentials
Cause: Fabick Cat's ePay Online / Paperless Invoicing portal operates on a dedicated financial accounting gateway separate from the Caterpillar CWS single sign-on system.
Solution: Navigate specifically to https://www.fabickcat.com/paperless-invoicing/ and select Review Invoices & Statements or Pay A Bill. If your accounting staff has not yet enrolled your customer number for electronic statements, click Sign Up Now on that page or email [email protected] to initialize billing access.
Commercial Account Security & Payment Protection
- 🔒 Always verify that your browser URL bar displays an official domain—such as fabickcat.com, parts.cat.com, catrentals.com, or sis2.cat.com—with an active SSL padlock before entering corporate credentials.
- 🔒 Audit your company's authorized buyers periodically; when a fleet mechanic or project manager leaves your organization, immediately revoke their linked dealer purchasing authority so they cannot charge parts or rentals to your Cat Commercial Account.
- 🔒 When configuring fee-free ACH Electronic Payments on ePay Online, confirm all routing changes only through verified Fabick Cat channels ([email protected] or [email protected]) and never accept wire or ACH instruction changes from unverified third-party emails.
- 🔒 Avoid saving login passwords on shared shop floor terminals or field tablets; always sign out of SIS 2.0 and Parts.cat.com at the end of a shift to protect saved payment methods and fleet GPS locations.
🎧 Official Help Desk & Dealer Support Contacts
For parts ordering, online tool linkage, or general portal support, call Fabick Cat Customer Support at 800-845-9188 or email [email protected]. For paperless billing and ePay Online inquiries, email [email protected]. For commercial credit applications and finance support, contact [email protected] or call 636-343-5900 (Ext. 2970). For rental portal assistance, call 1-800-RENT-CAT (800-736-8228).
Frequently Asked Questions
Q: How can I avoid the credit card processing fee when paying Fabick Cat invoices?
Fabick Cat applies a processing fee of up to 3% on credit card transactions. You can avoid this fee completely by paying via ACH / Electronic Payments on ePay Online, using a Debit Card, charging to a Cat Commercial Account (which also earns 1% rewards), or purchasing parts directly through Parts.cat.com, which carries zero credit card processing fees.
Q: Can I access the Fabick Cat portal from a mobile device on a jobsite?
Yes. Fabick Cat supports multiple specialized iOS and Android mobile apps that use your standard Cat login credentials. Use the Cat Central App to scan asset QR codes, look up fault codes, and order parts; the Cat Rentals App to manage and call off rental machines; SIS2GO for mobile repair schematics; and Cat Inspect for digital maintenance checklists.
Q: How do I get free access to Caterpillar SIS 2.0 schematics through Fabick Cat?
Free access to SIS 2.0 and the SIS2GO mobile app is granted automatically once your online Cat Account is linked to an active Fabick Cat customer account. Simply register or sign in at Parts.cat.com, link Fabick Cat as your dealer, or sign in through the SIS 2.0 gateway on the Fabick Cat Online Tools page.
Q: Where do I submit my Certificate of Insurance (COI) and tax-exempt forms?
Before renting equipment, email your completed Certificate of Insurance—including your Fabick Cat Account Number—directly to [email protected]. State tax-exempt forms for Missouri, Illinois, Wisconsin, and Michigan, along with Fabick Cat's W-9 and credit applications, can be downloaded from the Digital Rental Hub and submitted to [email protected].
Wrap Up
Managing heavy equipment operations through the Fabick Cat Customer Portal keeps your fleet running with minimal administrative downtime. By linking your Cat Account to your commercial dealer profile at fabickcat.com/online-tools/, your team gains instant 24/7 access to Parts.cat.com ordering, SIS 2.0 repair manuals, CatRentals.com logistics, and fee-free ePay Online ACH invoicing. Always verify official URLs before signing in, and reach out to Fabick Cat support at 800-845-9188 whenever you need account synchronization assistance.