UBC FASmail: Your Secure University Email Portal
Quick Summary
- UBC enterprise email service
- Faculty, staff, student employees
- CWL and MFA authentication
- Feature-rich email and calendar
- Secure, Canadian-hosted data
- UBC IT provides support
Welcome to FASmail, the enterprise email and calendar service specifically designed for the University of British Columbia (UBC) community. This digital portal serves faculty, staff, and eligible student employees, providing a robust platform for all your professional communication needs. FASmail supports the academic mission of the University by enabling timely and secure communications across desktop, online, and mobile platforms. Whether you're sending an important email or coordinating complex meeting schedules, FASmail offers the tools to keep you connected and productive within the UBC ecosystem.
- 📋 Gaining Access to Your UBC FASmail Account
- 📍 Navigating Your UBC FASmail Digital Mailbox
- ⭐ Exploring the Comprehensive Features of FASmail
- ⚠️ Restoring Your FASmail Account Access
- 🔒 Ensuring Data Integrity and Account Protection in FASmail
- 🎧 Official Help Desk Contacts
- ❓ Your Most Pressing FASmail Questions Addressed
Gaining Access to Your UBC FASmail Account
- To qualify for a FASmail account, you must be an active UBC faculty member, staff member, or a student employee.
- For active Arts employees, your FASmail account is typically created automatically on Microsoft Exchange Online.
- Your default email address will follow the format [email protected], based on your preferred name in Workday. If you need to update this, first change your name in Workday, then contact Arts ISIT with a screenshot of the change.
- General UBC students are usually directed to a separate student email service, unless a specific department funds a FASmail account for their student employees.
- New account requests for others are handled by authorized departmental FASmail contacts or IT Administrators through a dedicated web form.
Navigating Your UBC FASmail Digital Mailbox
- To begin, open your preferred web browser and go to the Outlook Web App (OWA). For users migrated to Exchange Online, the direct access link is https://outlook.office.com/.
- On the login page, enter your full UBC email address.
- You will then be prompted to enter your UBC Campus-Wide Login (CWL) password. After entering it, select Sign in.
- If you have Multi-Factor Authentication (MFA) enabled, you will need to complete this additional security step. This often involves using the Duo Mobile application on your smartphone.
- If you are setting up MFA for the first time, follow the on-screen prompts to select Duo Mobile, enter your phone number, verify it, and then download and install the Duo Mobile application. You will then scan a QR code with the app to link your account securely.
Exploring the Comprehensive Features of FASmail
- FASmail provides a generous 50GB mailbox and calendar capacity for users on Exchange Online, with older accounts typically having 8GB.
- Enjoy secure mail storage, utilizing either the UBC Storage Grid or Microsoft Exchange Online, ensuring your data is protected.
- Access a comprehensive global address list that includes all UBC faculty and staff members, simplifying contact management.
- Benefit from advanced calendar functionalities, including the ability to check the availability of meeting rooms, equipment, and other FASmail users for efficient scheduling.
- Effortlessly schedule meetings, send invitations, and manage responses by accepting or declining meeting requests.
- Delegate mailbox and/or calendar access to other authorized FASmail users, enhancing collaborative workflows.
- The service includes robust virus protection and spam prevention mechanisms to keep your inbox clean and secure.
- A webmail interface, the Outlook Web App (OWA), offers a familiar Outlook-like experience accessible from any web browser.
- FASmail supports hosting departmental email domains and ensures emails are sent and stored on Canadian servers, adhering to data compliance standards.
- Connect to your FASmail account using various protocols such as Outlook Anywhere, Exchange Web Services, Secure IMAP (by request), Secure SMTP, MAPI, and ActiveSync with compatible desktop email applications.
Restoring Your FASmail Account Access
⚠️ Forgotten Password
Cause: Unable to recall your login password.
Solution: Your FASmail authentication is linked to your UBC Campus-Wide Login (CWL). To reset your FASmail password, you must change your CWL password through the official CWL management portal. We know being locked out is stressful, and resetting your CWL is the fastest path back to your inbox.
⚠️ Access Issues Post-Migration or with MFA
Cause: Difficulties logging in after migrating to Exchange Online or when using Multi-Factor Authentication.
Solution: If you've recently migrated to Exchange Online or are encountering problems with MFA, comprehensive user guides and instructions are available on the M365 website User Guides webpage. These resources provide specific guidance for post-migration scenarios and MFA troubleshooting. For more immediate assistance, the UBC IT Service Centre is ready to help.
⚠️ Email Client Setup Problems
Cause: Challenges in configuring FASmail on desktop or mobile email applications.
Solution: UBC IT provides detailed setup documents for various email clients, including Outlook for Windows/Mac, Android, iOS, and Thunderbird. While these guides are available, accessing FASmail through the Outlook Web App (OWA) is generally recommended for the most seamless experience. If you're still facing issues, the UBC IT Service Centre can walk you through the specifics.
Ensuring Data Integrity and Account Protection in FASmail
- 🔒 FASmail leverages the UBC Enterprise Active Directory service, tightly integrated with your Campus-Wide Login (CWL), to ensure secure authentication for your online account management.
- 🔒 Always utilize Multi-Factor Authentication (MFA) when logging in. This adds an extra layer of protection to your digital portal, significantly reducing unauthorized access attempts.
- 🔒 Be aware that automatic email forwarding from your FASmail account to external providers like Gmail or iCloud is restricted. This policy is in place to comply with UBC's Information Security Standard U3 and FIPPA standards, safeguarding your personally identifiable information.
- 🔒 FASmail incorporates robust, built-in virus protection and sophisticated spam prevention technologies to keep your inbox clean and protect you from malicious content.
- 🔒 Regularly check your Junk E-mail folder. Occasionally, legitimate emails might be incorrectly flagged as spam. Reviewing this folder ensures you don't miss important communications.
🎧 Official Support & Help Center
Contact the UBC IT Service Centre by submitting an online IT request through their official website for all support inquiries related to your FASmail account.
Your Most Pressing FASmail Questions Addressed
Q: What is FASmail?
FASmail is the University of British Columbia's enterprise email and calendar service. It provides a secure and comprehensive communication platform for eligible faculty, staff, and student employees, supporting university operations and academic pursuits.
Q: Are students eligible for FASmail?
FASmail is primarily for student *employees* at UBC. General UBC students are typically directed to a separate student email service. Access for other students usually requires departmental sponsorship and funding.
Q: How do I change my FASmail password?
Your FASmail password is directly tied to your UBC Campus-Wide Login (CWL). To change your FASmail password, you must update your CWL password through the official UBC CWL management portal.
Q: Can I forward my FASmail to my personal email like Gmail?
No, automatic email forwarding from your FASmail account to external email providers such as Gmail or iCloud is restricted. This measure is crucial for maintaining compliance with UBC's information security standards and FIPPA regulations, which protect your personal data.
Q: How do I set up FASmail on my mobile device?
FASmail can be configured on various mobile devices, including iOS and Android, typically using ActiveSync or the Outlook mobile application. Detailed setup guides are available on the UBC IT website. For consistent access, using the Outlook Web App (OWA) through your device's browser is also a convenient option.
Q: What is the mailbox storage limit for FASmail?
For FASmail accounts that have migrated to the modern Exchange Online system, users typically benefit from a 50GB mailbox and calendar capacity. Older FASmail accounts may have a standard limit of 8GB.
Wrap Up
FASmail stands as a foundational digital portal for the University of British Columbia, empowering its faculty, staff, and student employees with a secure and feature-rich email and calendar service. By leveraging robust authentication methods and comprehensive tools for communication and collaboration, FASmail ensures that the UBC community remains connected and productive. This system is designed with your needs and data security in mind, providing a reliable platform for your academic and professional endeavors within the university.