Nomura Employee Self-Service Portal: Accessing Pay Documents & Internal Tools
Quick Summary
- The official Nomura Employee Self-Service gateway is https://nomuranow.com/.
- Login requires your Nomura Network ID and password, often combined with RSA or Duo Multi-Factor Authentication.
- First-time users for pay documents need to generate a password via the 'forgotten password' link using their Nomura Network ID.
- For technical assistance, contact the NOMURA i-Port helpdesk at 03-6703-5311 or [email protected] (9 AM - 5 PM JST, Mon-Fri).
The Nomura Employee Self-Service portal, accessible via https://nomuranow.com/, serves as the central gateway for employees to manage various internal resources, including pay documents, internal applications, and other essential corporate tools. Access requires your unique Nomura Network ID and password, typically secured with a second factor of authentication like RSA SecurID or Duo Security. This guide provides a comprehensive walkthrough for both new and returning Nomura employees to ensure secure and efficient access to their digital workplace resources. It covers initial setup, daily login procedures, and essential troubleshooting steps for common access issues.
- 📋 Required Credentials & Multi-Factor Authentication for Nomura Employee Access
- 📍 How to Log In to the Nomura Employee Self-Service Portal: Step-by-Step Guide
- ⭐ Viewing Pay Documents, Internal Resources & Account Management on NomuraNow
- ⚠️ Troubleshooting Nomura Employee Login Errors, Password Resets & Account Lockouts
- 🔒 Safe Sign-In Practices: Protecting Your Nomura Employee Account from Phishing
- 🎧 Official Nomura Employee IT Help Desk Contacts & Support Hours
- ❓ Frequently Asked Questions About Nomura Employee Portal Access
Required Credentials & Multi-Factor Authentication for Nomura Employee Access
- Nomura Network ID: Your unique employee identifier provided during onboarding.
- Portal Password: A strong password meeting Nomura's complexity requirements (minimum 8 characters, including uppercase, lowercase, and numbers). For pay documents, this is separate from your network password.
- Multi-Factor Authentication (MFA) Device: An activated RSA SecurID token (hardware or software app) or Duo Mobile app for push notifications/TOTP codes.
- Supported Web Browser: Modern browsers such as Microsoft Edge, Google Chrome, Mozilla Firefox, or Apple Safari are recommended for optimal performance and security.
How to Log In to the Nomura Employee Self-Service Portal: Step-by-Step Guide
- Step 1: Navigate to the Official Gateway. Open your web browser and go to the verified NomuraNow portal at https://nomuranow.com/.
- Step 2: Enter Your Primary Credentials. On the login page, locate the User Name field and input your Nomura Network ID. Then, enter your associated password in the Password field.
- Step 3: First-Time Pay Document Access (If Applicable). If you are logging into the online pay document portal for the first time, you will need to generate a password. Click the forgotten password link, enter your Nomura username ID, and follow the prompts. A temporary password will be sent to your Nomura email.
- Step 4: Complete Multi-Factor Authentication (MFA). If prompted, select Secure Login (RSA / DUO / MFA). You will then need to provide the current code from your RSA SecurID token or approve the login request via your Duo Mobile app.
- Step 5: Access Your Dashboard. Upon successful authentication, you will be redirected to your personalized Nomura Employee Self-Service dashboard, where you can access various internal applications and resources.
Viewing Pay Documents, Internal Resources & Account Management on NomuraNow
- Online Pay Document Access: Securely view and download your payslips, P60s, and P11Ds for current and previous financial years.
- Internal Application Access: Launch various corporate applications and tools relevant to your role, often facilitated through integrated links or Citrix environments.
- Profile & Account Management: Update personal contact information, manage security settings, and review your access permissions for different internal systems.
- Corporate Communications & Resources: Access internal news, policy documents, training materials, and other essential company information.
Troubleshooting Nomura Employee Login Errors, Password Resets & Account Lockouts
⚠️ Incorrect Nomura Network ID or Password
Cause: This is typically due to a typo in your username or password, or using an outdated password. For pay documents, remember it's a separate password.
Solution: Carefully re-enter your Nomura Network ID and password. If you suspect your password is incorrect, use the Forgotten your Password? link on the login page. For pay documents, follow the specific password generation steps for first-time users.
⚠️ MFA Token/Duo Push Not Working or Expired
Cause: Your RSA token code may have expired, or the Duo push notification might not have been received or approved in time. Sync issues can also occur.
Solution: Ensure your RSA token app is synchronized and generating current codes, or that your Duo Mobile app is active and connected. If using an RSA Soft Token, refer to the RSA Soft Token Install Guide or PIN Setup resources on NomuraNow's help section. If issues persist, contact the IT Help Desk.
⚠️ Account Locked Out or Access Denied
Cause: Multiple failed login attempts can lead to an account lockout for security reasons. Access might also be denied due to policy restrictions or system maintenance.
Solution: Wait for the lockout period to expire (usually 15-30 minutes) and try again with the correct credentials. If you require immediate access or believe there's an error, contact the official Nomura IT Help Desk for assistance.
Safe Sign-In Practices: Protecting Your Nomura Employee Account from Phishing
- 🔒 Verify the URL: Always ensure you are on the official NomuraNow domain (https://nomuranow.com/) before entering any credentials. Check for the padlock icon in your browser's address bar.
- 🔒 Strong, Unique Passwords: Use a complex password that is unique to your Nomura account and avoid reusing it across other services. Update it regularly.
- 🔒 Protect Your MFA Device: Keep your RSA token or mobile device with the Duo app secure, as it is a critical component of your account security.
- 🔒 Beware of Phishing: Be vigilant against suspicious emails or messages asking for your login details. Nomura IT will never ask for your password via email. Report any suspected phishing attempts immediately.
🎧 Official Nomura Employee IT Help Desk Contacts & Support Hours
For general IT support and login issues related to Nomura internal systems, contact the NOMURA i-Port helpdesk at 03-6703-5311 or email [email protected]. Support is available Monday to Friday, from 9 AM to 5 PM JST. For application-specific support, refer to the help section on nomuranow.com for relevant contact details.
Frequently Asked Questions About Nomura Employee Portal Access
Q: How do I access my Nomura pay documents online?
To access your pay documents, log in to https://nomuranow.com/ using your Nomura Network ID. If it's your first time accessing pay documents, you'll need to generate a specific password by using the 'forgotten password' link on the pay document portal login screen.
Q: Can I access this portal from a mobile device or dedicated smartphone app?
While Nomura offers client-facing apps like 'Nomura Wealth App' and 'OneStock', a dedicated employee self-service mobile app for general HR functions is not explicitly advertised. However, the web portal https://nomuranow.com/ is generally accessible via mobile browsers. For specific internal applications, Citrix Receiver may be used, which has mobile clients.
Q: What is the fastest way to recover or reset a forgotten password for this service?
On the https://nomuranow.com/ login page, click the Forgotten your Password? link. For pay document access, use the specific 'forgotten password' link on that portal and follow the instructions to reset your password via your Nomura email.
Q: How do I contact official customer support or the technical IT help desk?
For technical assistance with internal systems, you can contact the NOMURA i-Port helpdesk. The phone number is 03-6703-5311 and the email is [email protected]. Support hours are Monday to Friday, 9 AM to 5 PM JST.
Wrap Up
The Nomura Employee Self-Service portal at nomuranow.com is an indispensable tool for managing your employment details and accessing critical internal resources. By following the outlined login procedures and adhering to security best practices, you can ensure seamless and secure access to your pay documents and other essential applications. Always verify the official URL and utilize the provided multi-factor authentication for enhanced protection. Should you encounter any persistent issues, do not hesitate to reach out to the official Nomura IT Help Desk for expert assistance.