GoTrack GPS: Real-Time Vehicle & Asset Tracking Solutions
Quick Summary
- Real-time GPS tracking.
- User-friendly mobile app.
- Customizable alert notifications.
- OBD-II and asset trackers.
- No long-term contracts.
GoTrack provides dependable GPS tracking solutions designed for both personal and business needs. Whether you aim to monitor a family vehicle, safeguard valuable assets, or efficiently manage a commercial fleet, GoTrack offers tools to keep you informed. This digital portal helps you oversee vehicle locations, movement, and critical events in real-time, right from your computer or smartphone. The platform integrates advanced GPS technology with a user-friendly interface, making sophisticated tracking accessible to everyone. With GoTrack, you gain peace of mind by staying connected to your vehicles and assets, ensuring their safety and optimizing their usage. This comprehensive guide will walk you through everything you need to know about getting started and making the most of your GoTrack experience.
Preparing for Your GoTrack Tracking Experience
- A GoTrack GPS tracking unit (e.g., OBD-II, 3-WIRE, Battery Powered Asset Tracker, Solar Powered Asset Tracker, DashCam).
- An active GoTrack data plan, purchased monthly, annually, or as part of a multi-year package.
- An internet-connected device such as a computer, tablet, or smartphone (Apple/Android) to access the online account management portal or mobile application.
- For OBD-II units, a passenger vehicle manufactured in 1996 or newer with an accessible OBD-II port.
Seamless Entry to Your GoTrack Dashboard
- Navigate to the official GoTrack website at gotrack.com.
- Hover over the “App Login” tab typically found in the top banner of the website.
- Select the appropriate login portal: GoTrack EZ Login, GoTrack PROEZ Login, or GoTrack DashCam Login, depending on your specific service.
- Alternatively, customers who joined before January 1, 2018, should use ez.gotrack.com, while those who joined after this date should use login.gotrack.com.
- Enter your registered username (which is usually your email address) and password into the designated fields.
- Click the “Login” button to access your personalized tracking dashboard.
- Ensure your browser settings accept cookies and have JavaScript enabled for optimal performance of the online account management system.
Unlocking GoTrack's Comprehensive Tracking Tools
- Real-Time Location Tracking: Monitor the precise location of vehicles and assets every minute they are in motion, displayed on Google Maps.
- Historical Data Access: Review up to six months of past travel history and download reports for detailed analysis.
- Customizable Alerts: Receive instant notifications via email or text message for events like speeding, geofence entry/exit, tampering, first movement, or movement after hours.
- Geofencing: Create unlimited virtual boundaries of any size or shape, receiving alerts when a tracked unit enters or exits these defined areas.
- Mobile Application: Access your tracking information on the go through the free GoTrackEZ app available for Apple and Android smartphones.
- Fleet Management Tools: Organize vehicles into sub-fleets, manage multiple users with role-based permissions, and generate custom reports for payroll and efficiency.
- Easy Installation: OBD-II units simply plug into a vehicle's diagnostic port (1996 and newer), while asset trackers are self-contained and battery-powered.
- Nationwide Coverage: Utilizes AT&T's LTE network to provide reliable tracking across the country.
Navigating Common GoTrack System Queries
⚠️ Forgot Password
Cause: Inability to access the tracking dashboard due to a forgotten password.
Solution: We know being locked out is stressful. On the login page, click the 'Forgot your password?' link. Follow the on-screen instructions to reset your password. You will typically receive an email with further steps to regain access to your digital portal.
⚠️ Device Not Reporting/No Data
Cause: The GPS tracker is not sending location updates or appears offline.
Solution: First, ensure the device is properly installed and has power (for OBD-II units, check the connection; for battery-powered units, verify battery life). Confirm that your data plan is active and not expired. If issues persist, contact GoTrack customer support for technical assistance. They can verify device connectivity and service status.
⚠️ Cannot Log In to Mobile App
Cause: Login credentials are not working on the GoTrack mobile application.
Solution: Verify you are using the correct login details for the tracking application, which may be separate from your website billing account credentials. Ensure your mobile device has a stable internet connection. If the problem continues, try logging in via a web browser on a computer to rule out an app-specific issue, then contact support if needed.
Fortifying Your GoTrack Account Protection
- 🔒 Always use a strong, unique password for your GoTrack account, combining letters, numbers, and symbols. Avoid using easily guessable information.
- 🔒 Be cautious of unsolicited emails or messages asking for your login credentials; GoTrack will not ask for your password via email. This helps prevent unauthorized access to your online account information.
- 🔒 Keep your operating system and web browser updated to the latest versions to ensure you have the most recent security patches for your digital portal.
- 🔒 Log out of your GoTrack dashboard, especially on shared or public computers, to protect your session and privacy.
- 🔒 Regularly review your tracking reports and alert settings to ensure all activity is legitimate and expected.
🎧 Official Support & Help Center
For assistance, you can call GoTrack at 1-800-772-2885 or 816-313-8255. You can also send an email to [email protected] or [email protected]. Their office is located at 1324 NW Main St., Lee's Summit, MO 64086.
Swift Solutions for GoTrack Users
Q: How do I log in to see my GoTrack GPS tracker unit(s) over the web?
To access your GoTrack GPS tracker units online, visit gotrack.com and hover over the 'App Login' menu. Select your specific login portal (e.g., GoTrack EZ Login, GoTrack PROEZ Login). Be aware that customers who joined before January 1, 2018, use ez.gotrack.com, while newer customers use login.gotrack.com. Then, enter your registered user ID (email address) and password.
Q: How do I install my GoTrack device?
GoTrack devices are designed for easy installation. For the GoTrack EZ OBD-II unit, simply plug it into the OBD-II port of any passenger vehicle manufactured in 1996 or newer. For asset trackers, they are typically self-contained and require placement on the asset. Your package includes login information, and you can start tracking immediately after installation.
Q: What kind of alerts can I receive from GoTrack?
GoTrack provides custom alerts via email or text message for various events. These include notifications for speeding, vehicle tampering (like being unplugged), first movement of the day, movement after hours, excessive idling, and when your vehicle enters or exits a geofenced area. You can set up unlimited geofences.
Q: How much does a GoTrack subscription cost?
GoTrack offers flexible data plans without long-term contracts. Monthly plans start at $19.95/month with a unit price of $79.95 (or $59.95 for an annual plan). Annual and two-year data plans are also available, often including a free unit with the two-year option. Fleet customers can receive custom quotes.
Q: Can I use GoTrack on my phone?
Yes, GoTrack is mobile-friendly and accessible on both Apple and Android smartphones. You can download the free GoTrackEZ app from the Apple App Store or Google Play Store to monitor your trackers. You can also access your tracking portal through a web browser on your phone or tablet.
Wrap Up
GoTrack offers a robust and adaptable GPS tracking system for diverse needs, from personal vehicle safety to comprehensive fleet management. By providing real-time data, customizable alerts, and an intuitive user interface accessible across multiple devices, GoTrack empowers users to maintain control and awareness over their mobile assets. Their commitment to reliable service and user support ensures a seamless tracking experience. Explore their solutions to enhance your operational oversight today.