Henry County Water Authority: Manage Your Account & Bills
Quick Summary
- Manage bills and water usage.
- Enroll in the smart meter portal.
- Access support effortlessly.
Welcome to the Henry County Water Authority (HCWA), your trusted provider for water and sewer services in Henry County, Georgia. Established in 1961, HCWA is dedicated to delivering high-quality, reliable service to over 70,000 customers. This guide helps you navigate our digital services, including online account management and understanding your water usage. Our commitment extends beyond just providing water; we focus on exceptional customer care and embracing technology to make managing your account simpler. Whether you need to pay your bill, track consumption, or learn about our water quality, this portal is designed for your convenience.
- 📋 Starting Your Henry County Water Authority Service
- 📍 Accessing Your HCWA Digital Customer Account
- ⭐ Key Services and Benefits for HCWA Customers
- ⚠️ Getting Help with Account and Water Service Challenges
- 🔒 Protecting Your HCWA Account and Water Data
- 🎧 Official Help Desk Contacts
- ❓ Answers to Common Henry County Water Questions
Starting Your Henry County Water Authority Service
- To begin or transfer your water and sewer service with Henry County Water Authority, all residential and commercial customers must submit a service application.
- You must upload all required documentation when submitting your application. Incomplete applications will not be processed.
- Applications are available online for electronic submission or can be downloaded for submission via email, mail, or in person. Separate applications exist for homeowners/tenants, residential property management companies, and commercial properties.
- HCWA provides incentives that can reduce the required deposit amount for eligible residential customers who meet specific terms and conditions.
Accessing Your HCWA Digital Customer Account
- For Online Bill Payments: Visit the official bill payment portal at https://billpay.hcwa.com/ to manage your payments and review your account history.
- For Smart Meter Customer Portal (AMI): If you have recently received an upgraded smart meter, you can enroll in the complimentary customer portal to monitor your water consumption and set usage alerts.
- To register for the AMI portal, you will need the first six digits of your account number and your name exactly as it appears on your water bill. Ensure you wait 48-72 hours after your new meter is installed before attempting to register. Access this portal at https://my-henry.sensus-analytics.com/.
Key Services and Benefits for HCWA Customers
- Convenient Online Bill Payment: Easily pay your water and sewer bills online, sign up for phone payments, or set up automatic monthly drafts from your financial institution.
- Personalized Water Usage Tracking: For customers with AMI smart meters, a dedicated customer portal allows you to track your water consumption in near real-time and customize alerts for specific usage patterns.
- Advanced Smart Meter Technology: Our AMI (Advanced Metering Infrastructure) system uses secure, two-way communication to provide accurate readings and offers enhanced leak detection capabilities.
- Transparent Water Quality Reporting: Access annual Water Quality Reports directly from our website, detailing comprehensive testing and confirming adherence to the highest safety and quality standards.
- Community Support Programs: HCWA offers programs like the 'Round Up' initiative, allowing customers to contribute to a Charitable Assistance Program (CAP) that aids those in need, and provides referrals for the Low-Income Household Water Assistance Program (LIHWAP).
- Water Conservation Resources: Find valuable information and tips on conserving water and protecting our precious water supply for a sustainable future.
- Simplified Service Management: Streamline processes for establishing new water service or disconnecting existing service, with clear guidelines and necessary forms available.
Getting Help with Account and Water Service Challenges
⚠️ Discolored or Odorous Water
Cause: Air in pipes, sediment, or internal plumbing issues.
Solution: If your water appears milky white, it's often due to air; let it dissipate in a glass. If you notice an unpleasant odor, fill a clean glass and smell the water away from the sink. If the smell is only near the drain, cleaning your trap may help. If the water itself has an odor, contact the HCWA Water Production Department directly at (678) 583-3900 or (678) 583-3915.
⚠️ Detecting a Water Leak
Cause: Internal plumbing issues, often subtle and hard to find.
Solution: HCWA provides resources on how to detect leaks. If you encounter a stuck angle stop valve that won't turn with reasonable pressure, do not force it; instead, contact HCWA at (770) 957-6659 for assistance.
⚠️ After-Hours Water Emergency
Cause: Sudden water outages or major leaks outside of business hours.
Solution: For urgent water outages or significant leaks that occur after normal business hours, please call our emergency line at (770) 957-6659.
Protecting Your HCWA Account and Water Data
- 🔒 Secure Digital Portal Use: When accessing online services, always ensure you are on the official HCWA website or its linked portals. Look for 'https://' in the URL to confirm a secure connection.
- 🔒 Smart Meter Data Privacy: Rest assured that our AMI smart meters transmit water usage data securely using encryption. No personal information, such as names or addresses, is ever collected or transmitted through the secure wireless network.
- 🔒 Online Payment Safeguards: Our online bill payment portal utilizes secure connections to protect your financial transactions. HCWA's privacy policy for online bill pay explicitly states that your information will never be shared, sold, or rented.
- 🔒 Protect Your Account Credentials: Create strong, unique passwords for your digital customer account and avoid sharing them. Regularly review the privacy policy linked on our site for details on how your information is handled.
🎧 Official Support & Help Center
For general inquiries, customer service can be reached at (770) 957-6659 or via email at [email protected]. For water quality concerns such as odors, contact the Water Production Department at (678) 583-3900 or (678) 583-3915. For after-hours water outages or leaks, please call (770) 957-6659. The physical office is located at 1695 Highway 20 West, McDonough, Georgia 30253.
Answers to Common Henry County Water Questions
Q: How do I pay my Henry County Water Authority bill online?
You can pay your HCWA bill online by visiting the official bill payment portal at https://billpay.hcwa.com/. This secure platform allows you to make payments and review your account history at your convenience.
Q: What do I need to set up a new water service account with HCWA?
To set up new water service, you must submit a completed application along with all required documentation. You can find the necessary forms and submission options for homeowners/tenants, property management, and commercial properties on the HCWA website.
Q: Why is my water milky white, and what should I do?
Milky white water is typically caused by harmless air bubbles in your water lines. You can test this by filling a glass of water and letting it sit; the cloudiness should clear from the bottom up. If the issue persists or is accompanied by unusual odors, contact HCWA's Water Production Department.
Q: Does the Henry County Water Authority offer any financial assistance for bills?
Yes, HCWA has a Charitable Assistance Program (CAP) funded by customer 'Round Up' donations to help other customers in need. Additionally, HCWA provides information and referrals for the federal Low-Income Household Water Assistance Program (LIHWAP).
Q: How can I track my water usage with an HCWA smart meter?
If you have an upgraded AMI smart meter, you can enroll in a complimentary customer portal at https://my-henry.sensus-analytics.com/. This portal allows you to track your consumption in near real-time and set personalized alerts.
Q: How do I contact HCWA customer service for support?
You can reach HCWA Customer Service by phone at (770) 957-6659 or by email at [email protected]. For after-hours water outages or leaks, please use the same phone number.
Wrap Up
The Henry County Water Authority is committed to providing efficient and transparent water and sewer services. Utilizing our digital customer portals allows you to conveniently manage your account, monitor your water usage, and stay informed about water quality. We encourage all customers to explore these tools and take advantage of the support and resources available to ensure a smooth and reliable water service experience.