Healthy Heels Portal: UNC Student Health Services Access
Quick Summary
- Securely manage student health.
- Book appointments, message providers.
- Check test results, view records.
- Onyen login required.
- Supports UNC-Chapel Hill students.
The Healthy Heels Portal serves as the dedicated online hub for students at the University of North Carolina at Chapel Hill, offering a secure and convenient way to manage their health services. This digital portal is an integral part of Campus Health Services, designed to streamline how students interact with their medical providers and access vital health information.
Through this user-friendly online account management system, students can take an active role in their well-being journey. It centralizes several key functionalities, making it easier to stay on top of medical appointments, communicate with care teams, and review personal health data. The portal is a cornerstone of the broader Healthy Heels initiative, which focuses on supporting student health across campus.
This platform is specifically tailored to meet the needs of UNC-Chapel Hill students, providing a secure connection to their health resources and ensuring their personal health information remains private and accessible when needed.
Preparing for Your Seamless Portal Experience
- Active Onyen: To use the Healthy Heels Portal, you must be a current student or post-doctoral fellow at UNC-Chapel Hill with an active Onyen, which is your university-wide username.
- Onyen Password: Your corresponding Onyen password is required for authentication and to ensure secure entry into the portal.
- Internet Access: A stable internet connection and a compatible web browser are necessary to access the online platform.
Accessing Your Personalized Health Dashboard
- Navigate to the official Healthy Heels Portal website by entering https://healthyheels.unc.edu into your web browser.
- Locate the login section on the homepage. You will typically see fields for your username and password.
- Enter your Onyen (your UNC username) into the designated username field.
- Input your Onyen password into the password field.
- Click the "Sign in" or "Login" button to securely access your personalized health dashboard. If successful, you will be directed to your portal homepage.
Tools and Services Within Your Reach
- Appointment Management: Easily schedule, reschedule, or cancel medical appointments with Campus Health providers directly through the portal.
- Secure Messaging: Communicate confidentially with your campus healthcare providers, allowing you to ask questions and receive advice from your care team.
- Online Nurse Advice: Access professional nursing advice and guidance for non-emergency health concerns, ensuring you get timely support.
- Test Results Access: View the results of your clinical tests promptly and privately, helping you stay informed about your health status.
- Medical Record Review: Access and download specific Campus Health medical records, including immunization records and Counseling and Psychological Services (CAPS) records, for services prior to August 1, 2026, as long as your Onyen is active.
- Prescription Refills: The Campus Health Pharmacy offers an online refill process, and the portal can facilitate access to this service for convenient medication management.
Resolving Access Concerns and Inquiries
⚠️ Forgot Onyen Password
Cause: Inability to recall your university Onyen password.
Solution: Your Healthy Heels Portal login uses your UNC Onyen credentials. If you've forgotten your password, you will need to reset your Onyen password through the standard UNC-Chapel Hill IT services. The portal itself does not manage password resets directly.
⚠️ Cannot Access Medical Records Post-August 1, 2026
Cause: Medical records from UNC Campus Care services received on or after August 1, 2026, are no longer on Healthy Heels.
Solution: For medical records related to UNC Campus Care visits on or after August 1, 2026, these are maintained as UNC Health medical records and are accessible through My UNC Chart. You can also contact Health Information Management at 984-974-3226 for assistance.
⚠️ General Login or Portal Access Issues
Cause: Technical difficulties accessing the portal or issues with your Onyen being inactive.
Solution: We know being locked out is stressful. If your Onyen is inactive, you may need to follow a different process to request records, such as completing a UNC Chapel Hill Release of Information Form. For direct website technical issues, you can email [email protected]. For issues related to MyUNCChart, call 888-996-2767.
Ensuring Your Health Data Stays Private
- 🔒 Strong Onyen Password: Always use a robust and unique password for your Onyen. Combine letters, numbers, and symbols to create a strong defense against unauthorized access.
- 🔒 Protect Your Credentials: Never share your Onyen username or password with anyone. Treat your login information as sensitive personal health data.
- 🔒 Log Out Securely: After completing your tasks on the Healthy Heels Portal, always click the "Log Out" button to end your session, especially when using public or shared computers.
- 🔒 Beware of Phishing: Be vigilant against suspicious emails or messages asking for your login details. The official portal will never ask for your password via email.
- 🔒 Keep Software Updated: Ensure your web browser and operating system are regularly updated to benefit from the latest security patches.
🎧 Official Support & Help Center
For general Campus Health inquiries or 24/7 support, call 919-966-2281. For MyUNCChart issues, call 888-996-2767. If you encounter specific website technical problems with the Healthy Heels Portal, you can email [email protected].
Key Insights for Every Healthy Heels User
Q: How can I access my medical records through the Healthy Heels Portal?
You can view and download your Campus Health records created prior to August 1, 2026, through the Healthy Heels Portal if you have an active Onyen. For records from August 1, 2026, onwards, these are primarily accessed via My UNC Chart.
Q: What types of services can I manage using the Healthy Heels Portal?
The portal allows you to make appointments, send secure messages to your campus providers, receive online nurse advice, and check your clinical test results. It is a comprehensive tool for student health management.
Q: Who is eligible to use the Healthy Heels Portal?
The Healthy Heels Portal is specifically designed for students and post-doctoral fellows at UNC-Chapel Hill who possess an active Onyen and its corresponding password.
Q: Can I refill prescriptions using the Healthy Heels Portal?
Yes, Campus Health Pharmacy offers an online refill process. While the portal itself doesn't directly process the refill, it likely provides access or links to this convenient service, enabling efficient medication management.
Q: What should I do if I forget my password for the Healthy Heels Portal?
Since the portal uses your UNC Onyen credentials, you will need to follow the standard UNC-Chapel Hill IT procedures to reset your Onyen password. The portal does not have a separate password recovery feature.
Wrap Up
The Healthy Heels Portal is a valuable digital tool empowering UNC-Chapel Hill students to conveniently manage their health and wellness needs. By offering secure access to appointments, communication with providers, and personal health records, it reinforces the university's commitment to student well-being. Regular use of this platform ensures students can efficiently navigate their health journey throughout their academic career, maintaining both their physical and mental health with ease and privacy.