How to Log In to Horry Electric Cooperative Portal: Walkthrough
Quick Summary
- Official Login Gateway: https://myenergy.horryelectric.com/onlineportal/Customer-Login (powered by Meridian Cooperative).
- Required Credentials: Full Account Number (formatted as 00000000-000) or registered User ID and password.
- Mobile Access: Available on iOS and Android via the official HEC Mobile app.
- Member Support: Call (843) 369-2211 for billing or (843) 369-2212 (PowerTouch) for 24/7 outage emergencies.
To access the Horry Electric Cooperative Portal (MyEnergy Online), navigate directly to https://myenergy.horryelectric.com/onlineportal/Customer-Login and enter your full Account Number or User ID along with your password. Built on the Meridian Cooperative enterprise platform, this self-service utility gateway serves over 96,000 residential, commercial, and industrial members across Horry County, South Carolina. Whether you need to settle a monthly electric statement, monitor peak kilowatt-hour consumption, manage Advance Pay balances, or report a neighborhood power interruption, the portal consolidates all cooperative account administration into a single dashboard. Members who need to clear an urgent balance without authenticating can also utilize the integrated Quick Pay gateway or manage their service on the go through the HEC Mobile smartphone application.
What You Need Before Signing In
- Your active Horry Electric Cooperative Account Number (standard 11-digit hyphenated format: 00000000-000, located on the top section of your billing statement) or custom User ID.
- A valid portal password containing at least six characters, including one uppercase letter, one lowercase letter, one number, and one special symbol (!@#$%^&*).
- Access to the primary email address and the last four digits of the telephone number registered to your cooperative service profile for identity verification and 30-second security codes.
- An updated web browser (Chrome, Safari, Edge, or Firefox) with pop-up blockers disabled for myenergy.horryelectric.com so the secure payment gateway modal can launch properly.
How to Sign In to Horry Electric Cooperative Online
- Step 1: Open your web browser and navigate directly to the verified MyEnergy Online gateway at https://myenergy.horryelectric.com/onlineportal/Customer-Login (or click MyEnergy Online from the main https://www.horryelectric.com homepage).
- Step 2: Locate the Sign In box and enter your full hyphenated Account Number or established User ID into the Account Number or User ID field.
- Step 3: If you are a first-time user, click the Create account link next to New User ?, verify your identity using your billing zip code, phone number, or email, and establish your login credentials. Returning members should enter their existing credentials into the Password field.
- Step 4: If prompted during a first-time login or security update, enter the temporary Verification Code within the 30-second validity window and click Verify.
- Step 5: Click the Sign In button to load your Account Overview dashboard, where you can view real-time balances, meter status, and service addresses.
Bill Pay, Usage Tracking & Outage Tools
- Billing & Multi-Account Payments: View itemized statements in the Billing History Archive, schedule future payments, enroll in recurring Auto Payments (Bank Draft), or use Pay Multiple Accounts to settle residential and commercial meters in one transaction.
- Use History & Analyze My Bill: Track daily and monthly kilowatt-hour consumption patterns to manage costs during Horry Electric's restructured rate windows and winter peak hours (6:00 a.m. to 9:00 a.m., November through March).
- Quick Outage & MyOutage Alerts: Submit an instant power outage ticket under the Outage tab and register your mobile number under Manage Alerts to receive automated SMS restoration updates from 1 (844) 369-2767.
- Self-Service Account Administration: Update your billing address, phone numbers, and authorized spouse contact details under Account Profile, or submit requests to Apply for Service, Disconnect Service, and enroll in Operation Round Up.
Fixing Common Login Errors & Account Lockouts
⚠️ Popup Blocker Preventing Secure Payment Gateway Redirect
Cause: When initiating a credit card or e-check transaction, the Meridian Cooperative platform opens a separate secure payment gateway application window. Browser pop-up blockers frequently intercept this redirect, displaying a warning banner.
Solution: Click the pop-up blocked icon in your browser's address bar, select Always allow pop-ups and redirects from https://myenergy.horryelectric.com, and reload the Payments tab to complete your checkout.
⚠️ Payments Using Credit Card/E-Check is Disabled for This Account
Cause: Cooperative accounts that have had prior returned checks, disputed electronic drafts, or specific delinquency flags automatically have self-service electronic payment privileges restricted by the billing system.
Solution: You cannot override this restriction inside the web portal. Pay your balance in cash at a 24/7 Payment Kiosk located at the Conway or Socastee office drive-thrus, or call Member Services at (843) 369-2211 to clear the account flag.
⚠️ Verification Code Expired or Password Reset Link Not Working
Cause: The MyEnergy Online portal enforces a strict 30-second expiration timer on security verification codes and requires exact matching of the last four digits of your registered phone number during recovery.
Solution: Click Forgot password ? on the login screen, enter your Account Number or User ID along with the last four digits of the phone number on file, and keep your email inbox open prior to requesting the code so you can enter it within the 30-second window.
⚠️ Warning: Your Current Session Will Expire in Seconds
Cause: To protect stored financial profiles, the Meridian portal enforces an automated inactivity timeout and terminates idle browser sessions.
Solution: Click the Stay Signed In button immediately when the modal appears. If you see Your session has expired, click Ok, clear cached form data if the login screen loops, and authenticate again.
Account Security & Phishing Prevention
- 🔒 Always verify that your browser URL bar displays https://myenergy.horryelectric.com or https://www.horryelectric.com before entering your account credentials or bank draft routing numbers.
- 🔒 Avoid unauthorized third-party bill payment aggregators (such as Doxo or Deferit) that appear in search results; these platforms are unaffiliated with Horry Electric Cooperative and may charge hidden subscription or processing fees.
- 🔒 When updating your password, ensure it exceeds the minimum requirement by combining uppercase letters, lowercase letters, numbers, and allowed special characters (!@#$%^&*) without reusing credentials from your email account.
- 🔒 Always click Logout in the upper navigation bar after viewing your Payment Profile or Account History on shared office computers or public workstations.
🎧 Official Member Service & Outage Contacts
For billing inquiries, portal lockouts, or service requests, contact Horry Electric Cooperative Member Services at (843) 369-2211 or email [email protected] during regular business hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. To report a power outage or electrical emergency 24/7, call the automated PowerTouch line at (843) 369-2212 or visit the live outage map at https://outages.horryelectric.com. In-person assistance is available at the Conway Main Office (2774 Cultra Road, Conway, SC 29526) and the Socastee Office (5889 Highway 707, Myrtle Beach, SC 29588).
Frequently Asked Questions
Q: How can I pay my Horry Electric bill online without logging in?
You can pay without a password by visiting the official Quick Pay portal at https://myenergy.horryelectric.com/onlineportal/Quick-Pay. Enter your valid Account Number along with one secondary identifier—your 10-digit Phone Number, Billing Zip Code, or registered Email—to view and pay your current balance immediately.
Q: Can I access the Horry Electric portal from a mobile app?
Yes, members can download the official HEC Mobile app for free on the Apple App Store (iOS) and Google Play Store (Android). The app uses your exact MyEnergy Online login credentials and supports bill payments, usage graphs, and one-tap outage reporting.
Q: How do I set up MyOutage text alerts through my account?
Log in to MyEnergy Online, navigate to Account Profile, and ensure your current cell phone number is saved on your account. Once registered, you are automatically enrolled and will receive a confirmation text from 1 (844) 369-2767, allowing you to text OUT to report an outage or STATUS for restoration updates.
Q: Where can I pay my bill in person if I am locked out of my online account?
Horry Electric Cooperative operates 24/7 Payment Kiosks at both the Conway drive-thru (2774 Cultra Road, Conway, SC 29526) and the Socastee drive-thru (5889 Hwy 707, Myrtle Beach, SC 29588). The kiosks accept cash, checks, and debit or credit cards around the clock.
Wrap Up
Managing your residential or commercial utility service through the Horry Electric Cooperative MyEnergy Online portal eliminates mailing delays and provides transparent visibility into your daily power consumption. By bookmarking the official myenergy.horryelectric.com gateway and keeping your mobile contact details updated, you can automate monthly drafts and receive instant storm restoration alerts. If you encounter an electronic payment restriction or cannot retrieve your hyphenated account number, reach out directly to the Conway or Socastee member support teams at (843) 369-2211 for immediate verification.