RLDatix Loop App & Allocate Optima: Your Workforce Hub Access
Quick Summary
- Loop is the modern employee app.
- Allocate Optima manages all rostering.
- Access rosters, leave, and communications.
- Self-service tools empower employees.
- Robust security protects your data.
The digital landscape of workforce management in healthcare has evolved significantly. The original "Employee Online" (EOL) portal, previously accessed via URLs like https://ich.allocatecloud.com/employeeonlinehealth/ichlive, has been succeeded by more advanced and integrated solutions. Today, RLDatix, a leading provider in health and care software, offers Allocate Optima for comprehensive workforce rostering and the Loop app as the dedicated employee portal for frontline staff. This guide focuses on the modern RLDatix Loop app and its foundational system, Allocate Optima. These platforms are designed to streamline administrative tasks, enhance communication, and provide employees with greater control over their work-life administration, from viewing rosters to requesting leave and booking shifts. Understanding these integrated tools is key to a smooth and efficient employee experience within health and care organizations.
- 📋 Preparing for Your Seamless Access to Workforce Tools
- 📍 Securely Accessing Your RLDatix Workforce Platform
- ⭐ Managing Your Work Life Through the Employee App
- ⚠️ Navigating Access Challenges and Account Recovery
- 🔒 Ensuring Confidentiality on the Digital Workforce Platform
- 🎧 Official Help Desk Contacts
- ❓ Answers to Common Workforce Platform Inquiries
Preparing for Your Seamless Access to Workforce Tools
- An active employee account with an organization that utilizes RLDatix Allocate Optima and the Loop app.
- Linking credentials (e.g., specific organization codes or employee IDs) provided by your employer's rostering team or system administrator.
- A valid work email address for account creation and verification.
- A compatible device with internet access: a smartphone (iOS or Android) for the Loop mobile app or a modern web browser (Google Chrome, Microsoft Edge, Safari) for the desktop version of Loop or Allocate Optima.
- JavaScript enabled in your web browser for optimal functionality when accessing Allocate Optima on a desktop.
Securely Accessing Your RLDatix Workforce Platform
- Download the App or Access Web Portal: Search for "RLDatix Loop" in your device's app store or visit https://web.loop.allocate-cloud.co.uk for desktop access.
- Create Your Loop Account: Sign up using your email address and create a secure password.
- Verify Your Email: Follow the instructions in the verification email sent to your registered address.
- Connect to Your Organization: After verification, select your organization from the provided dropdown list. You will then need to enter your organization-specific linking credentials, which should have been provided by your employer.
- Initial Access: Upon successful connection, you will immediately see your rostering features. Communication content like newsfeeds may appear after an overnight data synchronization.
- First-Time Password Change (if applicable): For some initial logins, especially on Allocate Optima, you may be prompted to change your temporary password to a new, memorable one, often requiring at least six characters and one number.
Managing Your Work Life Through the Employee App
- Personal Roster Viewing: Easily see your own work schedule in a clear calendar format, and for supported organizations, view your team's roster to see who you are working with.
- Leave Management: Request annual leave, study leave, and other days off. Access your leave entitlement information at a glance.
- Shift Management: Show your availability for additional shifts, request specific duties in advance, book vacant or bank shifts, and even swap shifts with colleagues (depending on organizational policies).
- Internal Communication Hub: Connect with colleagues without sharing personal contact details, participate in direct and group messaging, and access personalized newsfeeds and organizational updates.
- Time Tracking (Loop Locate): Utilize the Loop Locate module to confirm your presence, providing managers with real-time visibility without fixed clocking hardware.
- Profile Personalization: Customize your profile with a picture and bio.
- Integration with External Calendars: Export your roster to your personal calendar or import your personal calendar into Loop for a unified view.
Navigating Access Challenges and Account Recovery
⚠️ Forgot Username or Password
Cause: Inability to recall your login credentials for the Loop app or Allocate Optima.
Solution: We know being locked out is stressful. On the login page, select 'Forgotten your password?'. You will be prompted to enter your registered email address to receive password reset instructions. For some systems, options may include sending a new password to your work email or mobile number. If you are a new user and haven't received initial credentials, contact your organization's system administrator.
⚠️ 'User Already Exists' Message
Cause: You may have previously created an account with a different email or used an older Allocate product (e.g., Me app, eCommunity, RP11).
Solution: Try logging in with any other email address you might have used. If you can't remember, use the 'Forgotten password' option for that email. If issues persist, your rostering team can help identify which email is linked to your account in Allocate Optima.
⚠️ Connection Errors or Blank Roster/Newsfeed
Cause: Possible issues with internet signal, initial sync, or incorrect access settings configured by your organization.
Solution: Ensure you have a stable internet connection. Try logging out and logging back in. If the problem persists after an overnight sync for newsfeeds or groups, contact your rostering team. They can verify your access permissions within Allocate Optima.
⚠️ Incorrect Leave Entitlement Displayed
Cause: Leave entitlements are managed directly by your organization's administrators.
Solution: If you believe your leave entitlement is incorrect, directly contact your rostering or HR team within your organization for clarification and adjustment. RLDatix does not manage individual employee leave balances.
⚠️ Rostering Features Not Visible in Loop
Cause: Specific feature access rights might not be assigned to your account in the underlying HealthRoster (Allocate Optima) system.
Solution: Your organization's system administrator needs to ensure that the correct Loop specific feature accesses (e.g., 'Services: Allocate Loop', 'Services: Loop Rostering', 'Services: Ref Data') are assigned to your account within HealthRoster.
Ensuring Confidentiality on the Digital Workforce Platform
- 🔒 Always use strong, unique passwords for your Loop account and enable multi-factor authentication if your organization supports it.
- 🔒 Be cautious of phishing attempts; always verify the sender before clicking on links or providing login details, even if they appear to be from RLDatix or your organization.
- 🔒 Log out of your account, especially on shared devices, to prevent unauthorized access to your workforce information.
- 🔒 Report any suspicious activity or security concerns immediately to your organization's IT or rostering support team.
- 🔒 Keep your work email address secure, as it's often used for account recovery and important communications related to your digital portal.
🎧 Official Support & Help Center
For most access and functionality issues with the Loop app or Allocate Optima, your first point of contact should be your organization's system administrator or rostering team. For general RLDatix support or if your local administrator advises, you can reach the UK & Ireland support desk at +44 (0)800 3589493 or +44 (0)203 3180689. Their support services are typically available Monday to Friday, from 8:00 AM to 8:00 PM GMT. You can also log into the RLDatix Support Portal at http://support.rldatix.com/ for knowledge articles and to raise tickets if you are a registered system administrator.
Answers to Common Workforce Platform Inquiries
Q: What is the Allocate Loop app?
The Allocate Loop app is a dedicated digital workforce application developed by RLDatix for healthcare frontline workers. It serves as an employee portal, allowing staff to manage various aspects of their work life, including viewing rosters, requesting leave, booking shifts, and communicating with colleagues and their organization. It works in conjunction with Allocate Optima, the underlying rostering solution.
Q: How do I view my roster on the Allocate Loop app?
To view your roster, simply log into the Loop app. You will typically find your personal work schedule displayed in a calendar view. Depending on how your organization has configured the system, you may also be able to view your team's roster and see who you are working with.
Q: Can I request leave through the Allocate Loop app?
Yes, the Allocate Loop app allows employees to request various types of leave, such as annual leave and study leave. You can access your leave entitlements and submit requests directly through the app, which then integrates with the Allocate Optima rostering system for approval processes.
Q: What should I do if I forget my password for the Allocate Loop app or Optima?
If you forget your password, navigate to the login page of the Loop app or Allocate Optima and select the 'Forgotten your password?' link. You will typically need to enter your registered email address. Password reset instructions will be sent to that email, allowing you to regain access to your account. If you encounter issues, contact your organization's system administrator.
Q: How do I connect to my organization in the Loop app?
After signing up and verifying your email in the Loop app, you will be prompted to connect to your organization. Select your organization from a provided list and enter the specific linking credentials given to you by your employer or rostering team. This step establishes the connection between your personal Loop account and your organization's Allocate Optima system.
Q: Can I use the Allocate Loop app on my desktop computer?
Yes, in addition to the mobile app, the Allocate Loop app is also accessible via a web browser on desktop computers. You can visit https://web.loop.allocate-cloud.co.uk to access the web version, which offers similar functionalities for managing your work life.
Wrap Up
The RLDatix Loop app and Allocate Optima represent the next generation of workforce management tools in healthcare, superseding older systems like Employee Online. By centralizing rostering, leave management, and communication, these platforms empower employees with digital self-service capabilities while ensuring operational efficiency and fair scheduling for organizations. Leveraging these tools effectively can significantly enhance your daily work experience and connection within your health and care team.