IBB e-Tuhim Portal: Istanbul Public Transport Licensing & Services

The Istanbul Metropolitan Municipality (İBB) operates the e-Tuhim digital portal, a crucial online platform for managing public transportation services within Istanbul. As the central hub for the Public Transportation Services Directorate (Toplu Ulaşım Hizmetleri Müdürlüğü, or TUHİM), this system simplifies the process of obtaining and managing various licenses and permits. It ensures that all commercial vehicles and their drivers meet the strict standards set by the city. This online portal is designed to provide efficient and standardized services for taxi, minibus, taxi-minibus, and personnel/school service vehicle operators. It covers everything from initial applications for working licenses to renewals and compliance checks. By centralizing these critical functions, e-Tuhim helps maintain high quality and regulatory adherence across Istanbul's vast public transport network. This guide will walk you through the essential aspects of using the e-Tuhim portal, ensuring you have the information needed to navigate its features, understand the requirements, and maintain your operational compliance effectively.

What You Need for Your IBB Transport License Application

• Vehicle registration certificate (araç tescil belgesi) and motor vehicle traffic certificate (motorlu araç trafik belgesi).
• Proof that your service vehicle equipment complies with IBB standards.
• A commercial vehicle usage certificate (ticari taşıt kullanım belgesi) for the driver.
• Mandatory individual accident insurance (Zorunlu ferdi kaza sigortası).
• Service vehicle conformity certificate (Servis aracı uygunluk belgesi).
• Driver's service transportation authority certificate (Servis taşımacılığı yetki belgesi).
• Relevant chamber of commerce activity certificate (İlgili oda faaliyet belgesi).
• For legal entities, a company Trade Registry Gazette sample and signature circular of the company official.
• A document confirming the company's headquarters or branch is within Istanbul Province.
• A signed undertaking for Student and Personnel Service Transportation (approved online during application).
• Professional Competence Certificates (e.g., ODY2, ÜDY2, ISO 9001, OHSAS 18001, TSE 12257) as per your application group.
• For Public Transportation Vehicle Usage Certificate: official document confirming the driver's age is between 22 and 66 years.
• A clear driver's license record, checking for any past cancellations.
• An e-Devlet inquiry for driver's license penalty information from the last five years, confirming no multiple revocations due to alcohol/speed violations or involvement in fatal accidents due to conscious negligence.
• A criminal record (Adli Sicil Kaydı) obtained within the last six months.
• A psychotechnical report from an authorized center.
• An annual health report from authorized centers, covering infectious diseases, eye health, and psychiatric evaluation.

Accessing Your Official e-Tuhim Account

1. Navigate to the official e-Tuhim portal at e-tuhim.ibb.gov.tr.
2. If you are a new user, you will need to complete the registration process. Individual firms should register as individuals, while limited companies should select corporate registration.
3. Enter all required personal or corporate information accurately during registration. Once completed, a temporary password will be sent to your phone via SMS.
4. Upon your first login, you should change this temporary SMS password to a secure, memorable password of your choice.
5. For subsequent logins, enter your registered username (which can be your TC Kimlik No, Tax No, Blue Card No, Foreign ID No, or IBB Username) and your chosen password in the designated fields.
6. Click the Giriş Yap (Login) button to access your personalized dashboard and manage your applications and permits.

Exploring the Comprehensive Services of e-Tuhim

• Online Application for Working Licenses: Submit applications for various public transportation permits, including taxi, minibus, and service vehicle licenses, directly through the portal.
• Route Usage Permit Management: Apply for and manage your Güzergah Kullanım İzin Belgesi (Route Usage Permits) for personnel and school service vehicles.
• Driver Card Applications: Facilitate the application process for the mandatory IBB Driver Card, including scheduling AMATEM appointments and submitting health and psychotechnical reports.
• Vehicle and Driver Standard Compliance: Ensure compliance with vehicle and driver standards as determined by UKOME (Transportation Coordination Center) through integrated checks.
• Document Upload and Storage: Securely upload and manage all necessary supporting documents for your applications, creating a digital record of your compliance.
• Application Status Tracking: Monitor the progress of your submitted applications and receive updates on their approval status.
• Fee Schedules and Regulations Access: Review current fee tariffs and access important regulations related to public transportation services in Istanbul.
• TAHKUK System Integration: Utilize the Taşıt Hizmet Kalitesi Uygunluk Kontrolü Sistemi (TAHKUK) for vehicle service quality compliance checks.
• Public Transportation Vehicle Usage Certificate: Apply for and renew the Toplu Taşıma Aracı Kullanım Belgesi for commercial vehicle operators.

Resolving Login Challenges for Your e-Tuhim Account

Ensuring the Safety of Your e-Tuhim Personal Data

• 🔒 Always use a strong, unique password for your e-Tuhim account. Combine uppercase and lowercase letters, numbers, and symbols.
• 🔒 Never share your login credentials with anyone. Your e-Tuhim account contains sensitive personal and business information.
• 🔒 Ensure you are always on the official e-tuhim.ibb.gov.tr website before entering your login details. Watch out for phishing attempts.
• 🔒 Log out of your account after each session, especially when using a shared or public computer.
• 🔒 Keep your operating system and web browser updated to benefit from the latest security patches.
• 🔒 Be mindful of the data you share. The IBB platform maintains secure infrastructure for its services.

Your Questions About Public Transport Services Answered