Infiniti Portal Login: Direct Gateway Link & IT Helpline

To sign in to the official MyINFINITI Owner Portal, navigate directly to https://owners.infinitiusa.com, enter your registered Email (INFINITI ID) and Password, and click Continue. Because Nissan North America segments its digital infrastructure by role, choosing the right authentication gateway is critical before attempting to log in. Retail drivers managing connected vehicle services and maintenance records use the MyINFINITI portal, while lessees and loan holders must log in through the INFINITI Financial Services (IFS) Online Account Manager at https://www.infinitifinance.com to make payments or request payoff quotes. Meanwhile, authorized franchise dealership employees, parts specialists, and corporate associates authenticate through the NNAnet 2.0 dealer portal (https://www.nnanet.com) backed by SecureAuth Multi-Factor Authentication. Below is the complete walkthrough for all three systems, including first-time enrollment rules and direct IT helpdesk numbers.

Required Login Credentials & Vehicle Identification

• MyINFINITI Owner Credentials: Your registered Email Address (INFINITI ID) and an 8-to-30 character password containing at least one uppercase letter, one lowercase letter, one number, and a special symbol. First-time vehicle registration requires your 17-digit Vehicle Identification Number (VIN).
• INFINITI Financial Services (IFS) Details: A separate IFS login profile or linked INFINITI ID. First-time financial portal enrollment strictly requires your 17-digit VIN, your IFS Account Number (found on your monthly billing statement), and the last four digits of the primary account holder's Social Security Number (SSN).
• Dealership & Employee Credentials (NNAnet 2.0): An active 4-to-8 character NNAnet UserID, your assigned Dealer Code, and your corporate password provisioned by your dealership's local System Administrator.
• Multi-Factor Authentication (MFA) & System Setup: Access to your registered mobile phone or email to receive one-time SecureAuth passcodes, along with an updated browser (Google Chrome, Microsoft Edge, or Safari) with TLS 1.2+, session cookies, and JavaScript enabled.

How to Sign In to Infiniti Online

1. Step 1: Open a secure web browser and navigate to your designated gateway: https://owners.infinitiusa.com for vehicle owners, https://www.infinitifinance.com for lease/loan billing, or https://as.na.nissan.biz/SecureAuth71/ for NNAnet 2.0 dealership employees.
2. Step 2: Locate the primary sign-in module. Owners and IFS customers enter their Email (INFINITI ID), whereas dealership employees enter their assigned NNAnet Username into the UserID field.
3. Step 3: First-Time Users vs. Returning Users: If you are a returning user, enter your Password and click Continue or Login. If you are a first-time vehicle owner or lessee, click Register below the login box, input your 17-digit VIN and IFS Account Number, verify your billing address, and click Create Account via the activation link sent to your email.
4. Step 4: Complete the secondary security verification. When prompted by the gateway or SecureAuth screen, choose Send Code via SMS or Email, enter the 6-digit One-Time Passcode (OTP) within 5 minutes, and click Submit.
5. Step 5: Confirm successful authentication once redirected to your primary dashboard—either the MyINFINITI Vehicle Garage, the IFS Online Account Manager, or the NNAnet 2.0 Dealer Application Workspace.

Lease Payments, InTouch Telematics & Dealer Tools

• IFS Online Account Manager & Auto-Pay: View real-time lease and loan balances, schedule recurring ACH bank drafts or single one-time payments free of charge, download official 10-day payoff letters, and review end-of-lease inspection checklists.
• INFINITI InTouch Remote Telematics: Sync your portal profile with the MyINFINITI App (iOS and Android) to execute remote engine start/stop, remote door lock/unlock, stolen vehicle tracking, and custom speed or curfew alerts.
• Digital Maintenance Logs & Recall Lookups: Check VIN-specific safety recalls and service campaigns, download factory PDF Owner's Manuals, track INFINITI Premium Care scheduled maintenance visits, and book appointments with your preferred local retailer.
• NNAnet 2.0 Dealer & Technician Suite: Gives authorized dealership staff single sign-on (SSO) access to ASIST diagnostic resources, warranty claims processing, INFINITI Retailer Direct Marketing (RDM), parts ordering catalogs, and the remarketing auction portal.

Fixing Common Login Errors & Account Lockouts

Two-Factor Verification & Phishing Prevention

• 🔒 Verify the Official SSL Domains: Only enter your credentials on verified Nissan/Infiniti domains: infinitiusa.com, infinitifinance.com, nnanet.com, or as.na.nissan.biz. Never enter finance banking details on third-party dealership marketing sites.
• 🔒 Workaround for IFS Mobile App Autofill Bugs: If your mobile password manager fails to populate credentials cleanly inside the IFS Account Manager app, avoid saving passwords in unencrypted notes. Copy and paste directly from an encrypted vault (like 1Password or Bitwarden) and clear your clipboard immediately after signing in.
• 🔒 Protect InTouch Remote Access PINs: Your MyINFINITI portal controls physical access to your vehicle, including remote door unlock and Valet Mode. Enable a 4-digit security PIN and biometric authentication (Face ID / Touch ID) inside the MyINFINITI App settings.
• 🔒 Report Suspicious Phishing Attempts: INFINITI Financial Services and NNAnet IT support will never ask for your password or MFA one-time passcode over phone or email. Report suspicious websites or unauthorized account activity directly to the INFINITI Cybersecurity Hotline at 1-866-503-3431.

Frequently Asked Questions