Intermountain MyChart: Secure Patient Portal Login & Features
Quick Summary
- Manage health securely online
- View results, schedule appointments
- Connect with care team easily
- Includes bill payment options
- Strong privacy and security
The Intermountain Health app, powered by MyChart, serves as your digital gateway to managing personal healthcare. This patient portal offers a streamlined and secure way to interact with your Intermountain Health care team and access vital health information from any device. It replaces older applications, providing a connected and user-friendly experience for patients in Utah, Idaho, and Nevada. MyChart is more than just a place to view records; it's a comprehensive digital tool designed to simplify how you manage your health. From scheduling appointments to understanding test results, the platform aims to empower you in your healthcare journey. Whether you need to quickly message your provider, check on a prescription refill, or review your latest lab results, the Intermountain Health app brings these services directly to your fingertips. This secure online account management system helps you stay informed and connected with your health and care providers.
- 📋 Preparing for Your Intermountain MyChart Connection
- 📍 Accessing Your Personalized Health Dashboard
- ⭐ Managing Your Health with MyChart's Key Tools
- ⚠️ Resolving Intermountain MyChart Access Challenges
- 🔒 Safeguarding Your Health Data in MyChart
- 🎧 Official Help Desk Contacts
- ❓ Addressing Your Top Intermountain MyChart Questions
Preparing for Your Intermountain MyChart Connection
- You must be an Intermountain Medical Group patient.
- You need to be at least 18 years of age to create a standard account.
- Internet access and a valid email address are necessary.
- Teens aged 13–17 can create their own accounts; however, identity verification might require an in-clinic activation link or phone verification due to limitations with online systems like Experian.
Accessing Your Personalized Health Dashboard
- Step 1: Download or Access the Portal. Search for "Intermountain Health MyChart" in your device's App Store (iPhone) or Google Play (Android). Alternatively, you can log in directly from a computer by visiting intermountainhealth.org/patient-portal.
- Step 2: Create Your Account. If you are new, tap Sign Up in the app or on the web. Follow the secure identity verification steps. You can also use an activation link sent via email or text if you received one.
- Step 3: Log In. Enter your chosen MyChart Username and Password.
- Step 4: Complete Two-Factor Authentication. Intermountain Health requires Two-Factor Authentication for enhanced security. Follow the prompts to complete this step, usually involving a code sent to your phone or email.
Managing Your Health with MyChart's Key Tools
- View Health Records: Access your health summary, lab and imaging results, provider notes, and after-visit summaries.
- Manage Appointments: Schedule, reschedule, or cancel medical appointments, including virtual visits.
- Prescription Management: Submit refill requests to an Intermountain Health pharmacy and receive reminders.
- Secure Communication: Message your care team securely for non-urgent questions or requests.
- Billing and Payments: View billing statements, pay bills online, set up payment plans, and get healthcare cost estimates.
- Virtual Care Options: Access E-visits and urgent care video visits for many common health conditions.
- Proxy Access: View health information for family members, such as children or elderly parents, with appropriate access permissions.
- Linked Accounts: Connect your Intermountain MyChart account with other healthcare systems that also use MyChart to see all your records in one place.
- Find Doctors and Locations: Search for providers by name, specialty, or location, and find nearby Intermountain facilities.
Resolving Intermountain MyChart Access Challenges
⚠️ Forgot Password
Cause: User cannot remember their password for the MyChart account.
Solution: If you forgot your password, go to the sign-in page and click the Forgot Password link. You will need to verify your personal information, such as your MyChart Username, Date of Birth, and ZIP code. This must match the information in your medical record. You'll then receive a code via email or mobile phone to create a new password. You can also call the MyChart Patient Support Line for assistance.
⚠️ My activation code does not work.
Cause: The provided activation code for setting up a new MyChart account is invalid or expired.
Solution: If your activation code isn't working, check if it's expired. These codes typically have a limited validity. If issues persist, you can contact the MyChart Patient Support Line at 1-855-274-2517 for help.
⚠️ Teenager (13-17) unable to sign up online.
Cause: Online identity verification systems like Experian may not work for teenagers due to limited credit history.
Solution: We know setting up accounts can be tricky. If your teen is 13-17 and cannot complete online verification, you have two options. You can call the MyChart Support Team at 1-855-274-2517 to request a secure activation link, or your teen can ask for an activation code during their next clinic or hospital visit.
⚠️ Seeing an error message or technical difficulties.
Cause: Various technical issues can prevent access or proper functioning of the portal.
Solution: When you encounter an error message or technical difficulties, the fastest solution is often to contact the MyChart Patient Support Line at 1-855-274-2517. They can diagnose specific problems and guide you through a resolution.
Safeguarding Your Health Data in MyChart
- 🔒 Always protect your username and password, and never share them with anyone.
- 🔒 Use strong, unique passwords for your health-related accounts. Consider using a password manager.
- 🔒 Ensure Two-Factor Authentication is enabled for an extra layer of security.
- 🔒 Be cautious of unsolicited contact (phone calls, emails, texts) asking for personal health information. Intermountain Health will not demand emergency payments or sensitive data over the phone.
- 🔒 Log out of your MyChart session, especially when using a shared or public computer, to prevent unauthorized access.
🎧 Official Support & Help Center
For assistance with Intermountain MyChart, including login issues, account setup, or technical questions, please contact the MyChart Patient Support Line toll-free at 1-855-274-2517.
Addressing Your Top Intermountain MyChart Questions
Q: Can I view a family member's health record in Intermountain MyChart?
Yes, you can request proxy access to view a family member's health record. This is especially helpful for parents managing their children's care or for adult caregivers. Parents can typically see much of their children's information, such as medications, immunizations, and test results. For adult-to-adult proxy access, the adult patient usually grants this permission. Specific processes, including submitting a MyChart Proxy Access Form, may be required depending on the relationship and type of access needed.
Q: How quickly can I expect to see my test results in MyChart?
You can generally expect to see lab and imaging results as soon as they are ready, often on the same day. For some specific types of results, there might be a short delay, but MyChart aims to provide timely access to your health information.
Q: Is there a fee to use the Intermountain MyChart patient portal?
No, the Intermountain Health app, powered by MyChart, is a free service provided to patients to help them manage their care and access their health information securely online.
Q: What should I do if some of my health information on MyChart is incorrect?
If you notice incorrect information in your MyChart record, it's important to contact your Intermountain Health care team or the medical records department. You can usually send a secure message through MyChart to your provider's office to report discrepancies and request corrections to ensure your medical history is accurate.
Wrap Up
The Intermountain Health app, powered by MyChart, stands as a robust and intuitive digital portal for patients to take an active role in their health management. By offering secure access to medical records, direct communication with providers, and convenient administrative tools, it simplifies the healthcare experience. We encourage all Intermountain Health patients to utilize this platform to stay informed, engaged, and empowered in their journey toward optimal health.