IYS: Your Digital Hub for Commercial Message Preferences
Quick Summary
- Manage commercial message consents easily
- Secure e-Devlet or contact login
- Control SMS, email, and call preferences
- View and submit complaints
- Protecting your communication choices
The İleti Yönetim Sistemi (IYS), or Message Management System, is a crucial digital platform in Turkey designed to give you, the citizen, full control over the commercial electronic messages you receive. This national database, established under the oversight of the Ministry of Trade, acts as a central hub where all service providers register their current commercial electronic communication consents. It ensures that businesses adhere to regulations regarding promotional messages, calls, and emails, allowing you to decide who can contact you and through which channels. Beyond just storing permissions, the IYS empowers you to actively manage these consents. You can easily grant or withdraw approval for commercial communications from various service providers. The system not only simplifies the process for individuals but also provides a secure and transparent environment for businesses to comply with communication laws. Think of it as your personal control panel for digital marketing interactions, bringing order and choice to your inbox and phone.
Getting Ready to Control Your Commercial Messages
- A valid T.C. Identity Number (for e-Devlet login).
- An active e-Devlet account credentials (username and password) OR a valid phone number or email address registered in Turkey.
- Reliable internet access to reach the iys.org.tr portal.
Accessing Your Message Preference Dashboard
- Navigate to the official IYS website at iys.org.tr.
- On the homepage, select your preferred login method. You have two primary options: e-Devlet ile Giriş (Login with e-Devlet) or İletişim Bilgileriyle Giriş (Login with Communication Information).
- For e-Devlet ile Giriş: Click this button, which will redirect you to the secure e-Devlet portal. Enter your T.C. Identity Number and e-Devlet password. Once successfully authenticated, you will be directed back to your IYS dashboard.
- For İletişim Bilgileriyle Giriş: Click this option. You will then enter a single phone number or email address that you wish to manage. A one-time password (OTP) will be sent to that contact method. Enter the OTP on the IYS site to gain access to your preferences for that specific contact detail.
Managing Your Communication Choices
- Profile Management: Easily add or remove your phone numbers and email addresses linked to your account. You can also assign custom short names, like “Work Phone” or “Personal Email,” to your contact details for better organization.
- Consent Overview: View a comprehensive list of all brands and service providers that currently hold your commercial electronic message permissions (either approved or rejected). This includes details for each communication channel: messages (SMS), calls, and emails.
- Permission Control: Actively manage your consent status for each service provider. You can grant new permissions or revoke existing ones for specific communication channels directly from your dashboard.
- Complaint Submission and Tracking: Submit complaints against service providers if you believe they are sending commercial messages without your consent or despite your rejection. You can also track the status of your submitted complaints through the system.
- Unified Platform: Access all your commercial electronic message permissions in one centralized location, making it simple to review and update your choices without visiting multiple sites.
Restoring Your Access to Message Management
⚠️ Cannot access my account (Login issues)
Cause: Incorrect e-Devlet credentials, incorrect contact information, or an expired one-time password.
Solution: If using e-Devlet ile Giriş, double-check your T.C. Identity Number and password. If you forgot your e-Devlet password, use the password recovery options on the e-Devlet portal. If using İletişim Bilgileriyle Giriş, ensure you entered the correct phone number or email. Request a new one-time password if the previous one expired or was not received. Always verify your internet connection.
⚠️ My contact details are not listed or incorrect in 'Profilim'
Cause: The contact information may not have been added to your IYS profile, or there might be a typo.
Solution: After logging in, navigate to the Profilim section. Use the option to add new phone numbers or email addresses to ensure all your relevant contact details are registered within your IYS account. Make sure to enter them accurately.
⚠️ A company is sending messages despite my 'RET' (reject) status
Cause: The service provider may not have processed your rejection yet, or there might be a delay in system updates.
Solution: First, verify that your rejection is correctly recorded in the İzinlerim section for that specific service provider and communication channel. If it is, and you continue to receive messages, use the Şikayetlerim feature within IYS to formally report the service provider.
Keeping Your Communication Preferences Secure
- 🔒 Use Strong Credentials: Always use a unique and complex password for your e-Devlet account. If logging in with communication details, ensure your phone or email is secure to receive one-time passwords.
- 🔒 Log Out After Use: After managing your preferences, always log out of your IYS session, especially when using a shared or public computer, to prevent unauthorized access.
- 🔒 Regularly Review Permissions: Periodically check your İzinlerim section on the IYS portal to ensure your commercial message preferences are up-to-date and reflect your current choices.
- 🔒 Beware of Phishing: Only access IYS through the official website iys.org.tr. Be cautious of suspicious emails or messages asking for your login details or directing you to unverified sites.
- 🔒 Keep Contact Information Current: Ensure the phone numbers and email addresses listed in your Profilim section are current and accurate, as they are crucial for managing your communication.
Answers to Your Top Questions about IYS
Q: What is the IYS (İleti Yönetim Sistemi)?
The IYS is a national digital database in Turkey where commercial electronic message consents are registered and managed. It allows citizens to control the promotional SMS, emails, and calls they receive from businesses.
Q: Is it mandatory for businesses to use IYS for commercial communications?
Yes, all service providers sending commercial electronic messages in Turkey are required to register with IYS and record the consents they obtain from recipients. Sending commercial messages without proper consent via IYS is subject to penalties.
Q: How can I manage my commercial message permissions on IYS?
You can manage your permissions by logging into iys.org.tr using either your e-Devlet account or a single communication detail (phone number/email) with a one-time password. Once logged in, navigate to the İzinlerim section to view and modify your consents for different service providers and communication channels.
Q: What should I do if I receive unwanted commercial messages after rejecting them on IYS?
If you continue to receive commercial messages despite having a 'Reject' (RET) status recorded in IYS, you should use the Şikayetlerim (My Complaints) section on the IYS portal to submit a formal complaint against the service provider.
Q: Can I add multiple phone numbers or email addresses to my IYS profile?
Yes, you can add multiple phone numbers and email addresses to your IYS profile through the Profilim section. This allows you to manage all your communication preferences from a single account.
Wrap Up
The IYS portal provides a streamlined and secure way for Turkish citizens to take charge of their commercial communication preferences. By utilizing iys.org.tr, you gain direct control over which companies can send you promotional content and through which channels. This empowers you to reduce unwanted messages, ensuring a more pleasant digital experience while upholding your consumer rights effectively. Staying informed and actively managing your consents through this platform is key to a well-regulated communication environment.