Jefferson Health Employee Access: Secure Portal Login
Quick Summary
- MyJeffHub is the entry point
- Duo authentication is essential
- VMware Horizon Client for VDI
- Citrix apps accessible remotely
- IT support is 24/7
Welcome to your comprehensive resource for accessing Jefferson Health's digital workplace. As a valued employee, you can securely connect to essential systems and applications from virtually anywhere. This digital portal ensures seamless access to your clinical and business tools, enabling you to deliver exceptional care and support. This information will help you understand the core components of Jefferson Health's remote access infrastructure, from initial setup to day-to-day use.
The primary gateway for employees to connect to Jefferson Health's internal network and applications is the MyJeffHub portal. From here, you can launch various tools, including the Horizon Virtual Desktop Infrastructure (VDI), which hosts essential Citrix applications and other critical systems. This secure setup is designed to maintain the privacy and integrity of patient data and organizational information while providing you with the flexibility to work remotely.
- 📋 Preparing for Remote Access: Your Checklist
- 📍 Logging Into Your Jefferson Health Workspace
- ⭐ Navigating Your Digital Work Environment
- ⚠️ Solutions for Accessing Your Remote Workspace
- 🔒 Fortifying Your Remote Connection & Data
- 🎧 Official Help Desk Contacts
- ❓ Quick Answers for Remote Access Inquiries
Preparing for Remote Access: Your Checklist
- A valid Jefferson Campus Key and password.
- A device (desktop, laptop, or mobile) with a stable internet connection.
- Duo Mobile application installed and configured on your smartphone for multi-factor authentication. Your mobile phone number must be on file in MyHR/Peoplesoft (for employees) or BannerWeb (for students).
- VMware Horizon Client software downloaded and installed on your computer. Avoid downloading from the Microsoft Store due to reported issues.
- For direct access to JeffApps (Citrix web interface), the Citrix Receiver (or Citrix Workspace app) must be installed, and Java secure application manager must be running.
- Google Chrome is the preferred web browser for accessing Horizon VDI via the Workspace ONE portal.
Logging Into Your Jefferson Health Workspace
- Open your web browser and navigate to the MyJeffHub portal.
- Enter your Jefferson Campus Key and password in the designated fields.
- Complete the Duo authentication process. This typically involves approving a push notification on your Duo Mobile app, or entering a passcode generated by the app or received via text message/phone call.
- Once authenticated, you will access your personalized MyJeffHub dashboard, which provides links to various resources.
- To access a virtual desktop environment, look for and click on the Workspace ONE or Horizon VDI option.
- If prompted, launch the VMware Horizon Client installed on your device to connect to your virtual desktop.
- From within the Horizon VDI virtual desktop, you can then open and use various Jefferson clinical and business systems, including Citrix applications like JeffChart, Wellsoft, ChartView, Ascent, Kronos, and Teleresults, and the Jefferson Intranet.
Navigating Your Digital Work Environment
- Virtual Desktop Environment: Access a secure virtual desktop (Horizon VDI) that operates within Jefferson's network, providing a consistent work environment remotely.
- Citrix Application Access: Seamlessly open and utilize a wide range of critical Citrix applications such as JeffChart, Wellsoft, ChartView, Ascent, Kronos, and Teleresults, essential for clinical and business operations.
- Internal Systems: Gain access to the Jefferson Intranet and other key clinical and business systems, ensuring you have the tools needed for your role.
- Remote Desktop Protocol (RDP): Connect directly to your physical work computer located on-site at Jefferson, extending your office desktop experience.
- Employee Self-Service: Manage HR tools, view payroll and benefits information, access training resources, and stay updated on organizational news through the MyJeffHub portal.
Solutions for Accessing Your Remote Workspace
⚠️ Forgot Campus Key Password or Account Locked
Cause: Incorrect password entry or an expired password.
Solution: If you cannot remember your password or your account is locked, use the Campus Key recovery service. Alternatively, contact the Jefferson Service Desk for immediate assistance.
⚠️ Duo Authentication Issues (e.g., new phone, lost device)
Cause: Duo Mobile app not set up correctly on your current device, or an outdated phone number on file.
Solution: We know being locked out is stressful. The fastest fix is to call the Solution Center at (215) 503-7975 to get assistance with updating your phone number or resolving Duo configuration issues.
⚠️ Cannot Launch JeffApps / Citrix Applications
Cause: Missing or outdated Citrix Receiver/Workspace app or Java Secure Application Manager.
Solution: Ensure that the Citrix Receiver (or newer Citrix Workspace app) is properly installed and that the Java secure application manager is running. You can test your Java installation by visiting http://java.com/en/download/testjava.jsp.
⚠️ Horizon VDI Connection Problems
Cause: VMware Horizon Client is not installed or is outdated, or browser compatibility issues.
Solution: Verify that the VMware Horizon Client is installed on your computer (download from the official site, not Microsoft Store). Also, use Google Chrome as your web browser for optimal compatibility.
Fortifying Your Remote Connection & Data
- 🔒 Always use your unique Jefferson Campus Key and a strong, complex password for all logins.
- 🔒 Keep your Duo Mobile application secure and readily available on your personal device, as it is critical for multi-factor authentication.
- 🔒 Be vigilant about phishing attempts; never share your login credentials or Duo authentication prompts with anyone. Jefferson IT will never ask for your password via email or unofficial channels.
- 🔒 Ensure your personal device used for remote access has up-to-date antivirus software and operating system security patches.
- 🔒 Log out of your virtual desktop and the MyJeffHub portal when your work session is complete, especially on shared computers.
🎧 Official Support & Help Center
IS&T Solution Center/Help Desk: 215-955-7975 (available 24/7) or 215-503-7975
Quick Answers for Remote Access Inquiries
Q: How do I get an activation code for Duo Mobile?
If you are setting up Duo for the first time, you typically receive an activation email that you must open on the mobile device where you intend to install the Duo app. You'll usually be prompted to scan a QR code to connect your account. For assistance, contact the Solution Center.
Q: Can I access my work computer directly from home?
Yes, through the Horizon VDI, you can use Remote Desktop (RDP) to access your specific work computer located on-site at Jefferson. Note that users must submit an ISRF to grant remote desktop access to their desktop.
Q: What is the best browser to use for remote access?
For accessing Horizon VDI and other remote resources through the Workspace ONE portal, Google Chrome is the preferred browser.
Q: Who do I contact if I have IT issues with remote access?
For any IT-related issues concerning your remote access, including Campus Key, Duo, or application access, contact the IS&T Solution Center at 215-955-7975. They are available 24 hours a day, 7 days a week.
Wrap Up
The Jefferson Health remote access portal, primarily accessed via MyJeffHub, serves as a crucial digital gateway for employees. By leveraging technologies like Workspace ONE, Horizon VDI, and Citrix applications, Jefferson Health ensures that its workforce can securely and efficiently perform their duties from any location. Adhering to the outlined requirements, login procedures, and security best practices will provide a seamless and protected experience in your digital work environment. For any challenges, the dedicated IT support team is always ready to assist.