J. J. Keller Encompass: Fleet Safety & Compliance Platform
Quick Summary
- Comprehensive fleet compliance solution
- Manages drivers, vehicles, and assets
- Automates regulatory recordkeeping
- Offers 24/7 support
- Cloud-based secure platform
The J. J. Keller Encompass platform is a comprehensive digital portal designed to streamline fleet safety and regulatory compliance for businesses of all sizes. This online account management system provides a centralized hub to oversee critical aspects of your operations, from driver qualification to vehicle maintenance and asset tracking. Leveraging decades of compliance expertise, J. J. Keller Encompass helps fleet professionals navigate complex DOT and FMCSA regulations, improve efficiency, and reduce risk across their entire fleet. This robust fleet management system integrates various tools and services into a single, user-friendly dashboard, offering real-time visibility and automated workflows. By embracing this technology, organizations can ensure their drivers are compliant, vehicles are well-maintained, and overall operations adhere to the highest safety and regulatory standards, fostering a safer and more productive environment.
- 📋 Preparing Your Fleet for Digital Compliance Management
- 📍 Accessing Your Fleet Operations Dashboard
- ⭐ Key Tools for Modern Fleet Compliance
- ⚠️ Regaining Access to Your Fleet Management System
- 🔒 Protecting Your Fleet's Sensitive Information
- 🎧 Official Help Desk Contacts
- ❓ Quick Answers for Encompass Users
Preparing Your Fleet for Digital Compliance Management
- A valid subscription to the J. J. Keller Encompass platform.
- Appropriate hardware if utilizing specific features, such as J. J. Keller ELDs, VT100 Vehicle Telematics Devices, or AT100 Asset Tracking Devices.
- Internet access and a compatible web browser or mobile device for accessing the online portal and associated apps (e.g., Encompass® ELD app).
- An activation code (initially set up by a J. J. Keller Project Manager) for activating the J. J. Keller Mobile® software on driver devices.
- A valid driver's license information associated with each driver account.
Accessing Your Fleet Operations Dashboard
- Navigate to the official J. J. Keller Encompass login page via your web browser.
- Enter your username and password into the designated fields.
- Click the Login button to access your fleet operations dashboard.
- If using a mobile device for ELD, open the J. J. Keller Mobile® software and use the activation code if prompted, then enter your login credentials.
Key Tools for Modern Fleet Compliance
- Electronic Logging Devices (ELDs): Supports electronic Hours of Service (HOS) with 100% log auditing, alerts for potential violations, and tracking for various HOS rulesets, including Canadian mandates, exempt logging, personal use, personal conveyance, and yard moves.
- Vehicle Tracking System (GPS Vehicle Tracking): Provides 24/7 near real-time visibility of vehicles, including location, status, speed, and environmental conditions (traffic, weather), with advanced mapping and geofencing capabilities.
- Asset Tracking Solution: Monitors the location of company trailers, equipment, and other units using J. J. Keller® AT100 tracking devices, integrated seamlessly with the platform.
- Driver Management: Covers driver qualification (DQ files), MVR monitoring for high-risk behavior, online hiring and applications, training (classroom, video, eLearning), drug and alcohol program management, and performance tracking.
- Vehicle Management: Includes features for vehicle inspections (DVIRs), preventive maintenance (PM) tracking, repair orders, parts and inventory management, and tracking vehicle credentials and renewals.
- Compliance & Recordkeeping: Automates DOT recordkeeping for FMCSA compliance, IFTA and IRP reporting, accident recording, and provides alerts for violations or expiring documents.
- Fleet Camera Systems (Dash Cams): Integrates dash cameras and video event management for improved safety insights and incident review.
Regaining Access to Your Fleet Management System
⚠️ Forgot Your Password or Username
Cause: You cannot access your online account management portal due to forgotten login credentials.
Solution: We know being locked out is stressful. The fastest fix is to visit the login page and click the "Recover your password" link. You will need to enter the email address associated with your Encompass account. Password reset information will then be sent to that email address. For username issues, it's typically tied to your email.
⚠️ ELD App Issues or Driver Support Needs
Cause: Drivers might experience technical difficulties with the ELD app or require immediate assistance during roadside inspections.
Solution: For urgent driver support regarding ELD or during a roadside inspection, call 800-327-1342, Option 1 (Driver Support) or 855-215-3637 (Roadside Inspection Hotline). These lines are available 24/7 to help your drivers stay compliant and on schedule.
⚠️ General Technical Assistance
Cause: Experiencing other technical problems with the platform, requiring general support.
Solution: For non-urgent technical assistance or customer service, you can reach the U.S.-based support team by phone at 800-327-1342, Option 5 (Monday-Friday, 7:00 am to 6:00 pm CST). Alternatively, you can email [email protected] or use the chat feature within your Encompass account.
Protecting Your Fleet's Sensitive Information
- 🔒 Use Strong, Unique Passwords: Create complex passwords that combine letters, numbers, and symbols for your Encompass account.
- 🔒 Monitor Account Activity: Regularly review activity within your user dashboard for any unusual or unauthorized access.
- 🔒 Ensure Browser Security: Always look for the lock icon in your web browser to confirm that your connection to the Encompass portal is encrypted and secure.
- 🔒 Protect Sensitive Data: Understand that J. J. Keller Encompass uses strong encryption to protect customer data, especially Personally Identifiable Information (PII), both in transit and at rest.
- 🔒 Educate Your Team: Train all users on best practices for data security and privacy when interacting with the digital platform.
🎧 Official Support & Help Center
Phone: 800-327-1342 (Option 5 for Encompass support M-F 7a-6p CST, Option 1 for Driver Support 24/7, 855-215-3637 for Roadside Inspection Hotline). Email: [email protected]. Sales/Trial: 855-693-5338.
Quick Answers for Encompass Users
Q: What is the cost for a subscription to J. J. Keller Encompass?
Subscription costs for the Encompass platform vary depending on your specific needs, such as the number of users, trucks, and selected features. J. J. Keller customizes pricing, so it's best to contact a sales representative directly at 855-693-5338 for a personalized quote.
Q: How do I reset my password for my J. J. Keller Encompass account?
If you've forgotten your password, navigate to the Encompass login page and click the "Recover your password" link. You will then be prompted to enter the email address associated with your account, and password reset instructions will be sent to that address.
Q: How secure is my data within the J. J. Keller Encompass system?
J. J. Keller prioritizes data security. The Encompass applications utilize strong encryption techniques to safeguard your customer data and communications. The presence of a lock icon in your web browser indicates that your data is fully encrypted and protected while in transit, especially sensitive information like PII.
Q: Can I try the J. J. Keller Encompass system before committing to a subscription?
Yes, J. J. Keller offers a 60-day free trial of the Encompass system. You can call 855-693-5338 to speak with a compliance specialist and set up your trial.
Wrap Up
The J. J. Keller Encompass platform stands as a cornerstone for modern fleet operations, offering an integrated approach to compliance and safety management. By providing robust tools for everything from electronic logging to driver training and vehicle tracking, it empowers businesses to navigate the complex regulatory landscape with confidence. This digital solution not only enhances efficiency but also ensures a safer and more compliant future for your entire fleet.