Autoliv Partner Portal: Secure Access & Collaboration Guide
Quick Summary
- Use Chrome or Edge browser.
- Contact lead buyer for account.
- Safeguard your login credentials.
- Password reset available online.
- Consult PSA for initial support.
The Autoliv Partner Portal (APP) serves as a dedicated digital gateway for suppliers and other trusted partners to interact with Autoliv's various web-enabled applications and databases. This online account management platform is designed to streamline collaboration, facilitate access to essential information, and support efficient operations within Autoliv's extensive network. It is crucial for partners to understand the access protocols and security measures in place to ensure a smooth and secure experience when managing their online account.
This guide provides a comprehensive overview of the Autoliv Partner Portal, outlining the necessary requirements for access, step-by-step login instructions, and vital information on maintaining account security. It also addresses common inquiries and offers solutions for troubleshooting access issues, ensuring partners can effectively utilize this critical business system.
Preparing for Your Initial Portal Access
- An authorized user account, created after being contacted by your Autoliv lead buyer.
- A User ID and Password provided for your account.
- Use Google Chrome or Microsoft Edge as your web browser.
- Ensure pop-up blockers are disabled for autoliv.biz and autoliv.com websites.
- JavaScript must be enabled in your web browser for the portal to function correctly.
Accessing Your Autoliv Partner Account
- Navigate to the official Autoliv Partner Portal URL, which is recommended to be bookmarked as www.autoliv.biz.
- Locate the login section, typically labeled 'Partner Login' or similar.
- Enter your assigned User ID into the designated field.
- Input your Password into the respective password field.
- Click the Login or Sign in button to access your digital portal.
- If it's a new account, a password reset, or an email change, you may need to verify your email address by clicking a specific link sent to you.
Navigating Your Collaborative Workspace
- Access to Autoliv's web-enabled applications and databases tailored for partners.
- Secure digital environment for sharing and receiving proprietary information relevant to your partnership.
- Ability to manage aspects of your company's profile and user accounts (for Primary Security Administrators).
- Availability of help documents, user guides, or videos within the portal after logging in, accessible via a 'Help' menu option.
- Functionality for authorized employees to perform tasks related to their company's business with Autoliv.
Regaining Entry to Your Partner Account
⚠️ Forgot Password
Cause: User cannot recall their login password.
Solution: Click the Reset Password link available on the login page. You will need to input your User ID and email address for verification. A new password will then be emailed to the address in your account profile. Alternatively, contact your company's Primary Security Administrator (PSA) for assistance.
⚠️ Email Verification Issues
Cause: New account setup, password reset, or email change requires verification but the email is not received or the link doesn't work.
Solution: Ensure your IT department has whitelisted [email protected] to receive communications. Check your spam or junk folders. If issues persist, contact your PSA or the Autoliv regional IT Service Desk.
⚠️ Browser Compatibility/Functionality Problems
Cause: The portal is not displaying correctly or certain functions are unavailable.
Solution: Use recommended browsers: Google Chrome or Microsoft Edge. Disable any pop-up blockers for autoliv.biz and autoliv.com. Confirm that JavaScript is enabled in your browser settings. Clearing your browser's history, cookies, and cache can often resolve these types of issues.
⚠️ General Login Error (Invalid User ID/Password)
Cause: Incorrect credentials entered or account issue.
Solution: Carefully re-enter your User ID and Password, noting that passwords are case-sensitive. If problems persist, and you are certain of your credentials, contact your company's Primary Security Administrator (PSA) for account status verification. If your PSA cannot resolve the issue, they can escalate to Autoliv support.
Upholding Data Confidentiality in the Portal
- 🔒 Never share your User ID or Password with anyone. Sharing credentials is a violation of the site usage agreement and can lead to severe consequences, including removal from Autoliv's systems.
- 🔒 Protect your password from unauthorized use to maintain confidentiality of proprietary information.
- 🔒 Ensure your password meets the requirements: case-sensitive, 6-8 characters, and includes at least three types of characters (numbers, uppercase letters, lowercase letters, special characters).
- 🔒 Only access the portal on secure and trusted networks.
- 🔒 Adhere strictly to the site usage agreement, ensuring that any information accessed is used only for its intended purpose related to your company's business with Autoliv.
- 🔒 Do not disclose confidential and proprietary information from the portal to unauthorized individuals, even within your own company.
🎧 Official Support & Help Center
For technical support regarding broken functionality or web links, you can email [email protected]. Make sure to include your full name, company name, phone number, email address, APP User ID, Autoliv Supplier ID, and a detailed description of the problem with any error messages or steps to duplicate. For account setup, permission issues, or forgotten passwords, your company's Primary Security Administrator (PSA) is the initial point of contact. Regional IT Service Desk numbers are also available if your PSA requires further assistance. For North & South America, call +1-801-612-5555, and for Europe, call +40-268-440-888.
Quick Answers for Partner Portal Users
Q: How do I get an account for the Autoliv Partner Portal?
If you are an Autoliv supplier or partner and do not yet have an account, your Autoliv lead buyer will contact you when it's time to set up your account. Access to the site is restricted to those who conduct business with Autoliv.
Q: What are the password requirements for the Autoliv Partner Portal?
Passwords must be case-sensitive, between 6 and 8 characters long, and contain at least three of the following character types: numbers (0-9), uppercase letters (A-Z), lowercase letters (a-z), and special characters (!@#$%^&*).
Q: Who should I contact if I have problems logging in or with my account?
Your company's Primary Security Administrator (PSA) is your first line of support for account-related issues, including password resets, name changes, and application assignments. If your PSA cannot resolve the issue, they can escalate to Autoliv support.
Q: What information can I expect to find on the Autoliv Partner Portal?
The portal provides access to various Autoliv web-enabled applications and databases, containing confidential and proprietary information relevant to your partnership. You can use this information solely for what your company does for Autoliv.
Q: Why am I not receiving emails from the Autoliv Partner Portal?
Ensure your IT department has whitelisted the email address [email protected]. Also, check your email's spam or junk folders. If issues persist, contact your PSA or Autoliv technical support.
Wrap Up
The Autoliv Partner Portal is an indispensable tool for seamless collaboration between Autoliv and its global partners. By understanding the portal's requirements, adhering to stringent security guidelines, and utilizing the available support channels, partners can ensure efficient and secure interaction with Autoliv's operational systems. Maintaining the confidentiality of accessed information and diligently managing user credentials are key to a productive and compliant partnership.