Legacy Touch Partner Portal: Elevate Your Funeral Home Service
Quick Summary
- Streamlined keepsake ordering
- Integrated record management
- Enhanced family support
- Seamless platform integration
- Dedicated partner resources
The Legacy Touch Partner Portal serves as a dedicated digital platform, empowering funeral homes and crematories to effortlessly offer personalized memorial keepsakes. This online account management system is designed to extend and enhance the compassionate services you provide to families. Through this digital portal, partners can manage vital information and access specialized tools, ensuring every family receives a meaningful way to remember their loved ones. This robust partner dashboard simplifies the process of creating and delivering fingerprint jewelry and other unique mementos. It provides the necessary resources and support to integrate Legacy Touch's state-of-the-art platform directly into your existing operations. The goal is to make business transactions smoother while helping you offer exceptional comfort and connection to grieving families.
Getting Started with Your Partner Account
- To become a Legacy Touch Partner and access the portal, interested funeral homes or crematories can initiate contact with Legacy Touch to learn more about the partnership program.
- Successful partners utilize the Legacy Touch SmartScan App and a USB scanner or the QuickDock scanner for digital fingerprint capture.
- An internet connection (WiFi) is necessary for submitting data and logging into the partner applications.
Accessing Your Partner Dashboard
- Navigate to the Legacy Touch Partner Portal at portal.legacytouch.com.
- Enter your registered Email and Password into the respective fields.
- Click the Login button to access your partner dashboard.
- If you previously had an account on an older Legacy Touch system, you might need to Create a New Account using the same email address to ensure your order history transfers correctly.
Unlocking Comprehensive Partner Tools
- Decedent Record Management: Create and oversee decedent records directly within the portal, serving as a central hub for case information.
- Fingerprint Capture & Upload: Utilize the platform to easily capture high-quality digital fingerprint images via the LT SmartScan App or upload existing ink prints.
- Automated PIN Generation: Upon capturing and uploading prints, the system automatically assigns a unique, alphanumeric Personal Identification Number (PIN) to those prints. This PIN is crucial for identifying the correct prints for keepsake orders.
- Family Connection Program: Seamlessly enroll family members by entering their email and phone number into the portal. This initiates a process where they receive the Loved One's PIN and information about keepsake opportunities, including thoughtful messages and special offers throughout the year.
- Obituary PIN Integration: Enhance your website's functionality by integrating the Loved One's PIN directly into online obituaries. This feature, available for Tribute Technology and Premier Partner websites, simplifies keepsake ordering for families and can significantly increase order volume.
- Seamless System Integration: The portal offers extensive integration capabilities, including with Tribute Technology and Passare, streamlining workflows for floral arrangements, payment options, website solutions, and sharing case information.
- Access to Marketing Resources: Partners gain access to instructional guides and proven marketing support to help promote and manage their keepsake offerings.
Addressing Partner Access Obstacles
⚠️ Forgotten Password
Cause: The user cannot recall their login credentials for the Partner Portal or the associated mobile application.
Solution: We know being locked out is stressful. Funeral Home users must reset their password directly through the Partner Portal. On the main login screen, locate and click the Forgot Password link. Follow the on-screen instructions to generate a new password via email.
⚠️ Mobile App Connectivity Issues
Cause: The Legacy Touch mobile application (LT SmartScan App) fails to log in or submit data due to a lost or unstable internet connection.
Solution: For the mobile application to function correctly, a stable WiFi connection is essential. If you receive a failed login message or lose connection, any collected data is saved in Pending Enrollments. Reestablish your WiFi connection, then navigate to Pending Enrollments, select the relevant Decedent Record, and choose Submit/Enroll to transmit the data.
⚠️ Poor Fingerprint Scan Quality
Cause: Digital fingerprint captures from the LT SmartScan App or QuickDock scanner result in low-quality images (e.g., low NFIQ score, dark gray squares).
Solution: To ensure optimal print quality, encourage individuals to fill as much of the scanner window as possible with their finger, applying firm pressure. Avoid 'pointing' the finger at the window. The system displays an NFIQ score (1-5, with 1 being best) to indicate quality; aiming for a score of 5 or better is recommended. If digital capture remains challenging, the Ink Fingerprint process is available as a reliable backup.
Ensuring Data Integrity for Partner Information
- 🔒 Protect Your Login Information: Always safeguard your username and password to prevent unauthorized access to your digital portal.
- 🔒 Data Privacy Commitment: Rest assured that your information, and that of the families you serve, is never sold to third-party companies. All print data is uploaded to a secure database.
- 🔒 Regular Software Updates: Keep your Legacy Touch applications, including the SmartScan App, updated to benefit from the latest security enhancements and features.
🎧 Official Support & Help Center
Toll Free: (855) 802-6800 Email: [email protected] (for general inquiries, customer service, warranty services, and sales support) Email: [email protected] (for obituary integration inquiries)
Answers for Legacy Touch Partners
Q: What is the Legacy Touch Partner Portal used for?
The Legacy Touch Partner Portal is a specialized online platform designed for funeral homes and crematories. It enables partners to manage decedent records, capture fingerprints for keepsakes, integrate with existing systems, and utilize marketing tools to offer personalized memorial products to families.
Q: How do funeral homes integrate their services with Legacy Touch?
Funeral homes can integrate their services with Legacy Touch through features like Obituary PIN Integration, which allows the Loved One's PIN to be added directly to online obituaries on Tribute Technology and Premier Partner websites. Additionally, API keys and webhooks facilitate data synchronization with platforms like Passare.
Q: What is a PIN, and how is it generated for Legacy Touch keepsakes?
A PIN, or Personal Identification Number, is a unique alphanumeric code automatically generated by Legacy Touch once a loved one's fingerprints are captured and uploaded to their secure database. This PIN ensures that the correct prints are used for creating personalized keepsake jewelry and memorials.
Q: Can families directly order keepsakes using a PIN without going through the funeral home?
Yes, once a PIN is generated and shared by the funeral home through the Family Connection Program or Obituary PIN Integration, families can use this PIN directly on LegacyTouch.com to order and personalize their keepsakes. This provides convenience and broader access to memorial products.
Q: What support is available for Legacy Touch Partners?
Legacy Touch provides partners with instructional guides, marketing resources, ongoing education opportunities, and dedicated customer support via phone and email. They also offer technical support for their SmartScan App and integration solutions.
Wrap Up
The Legacy Touch Partner Portal is an indispensable digital asset for funeral homes aiming to provide deeply personal and lasting tributes. By leveraging its powerful features, from streamlined record management to advanced integration capabilities, partners can significantly enhance their service offerings and provide families with unparalleled comfort during difficult times. Embracing this digital portal means embracing efficiency, expanded revenue opportunities, and an elevated standard of care for every family you serve.