Logibec eEspresso JGH Portal: Employee Access & MFA Guide
Quick Summary
- Connex portal is the new gateway.
- MFA with Duo Mobile is essential.
- Access HR, payroll, and schedules.
- Internal access without MFA is possible.
- Dedicated support for access issues.
The Logibec eEspresso platform provides a vital online portal for employees of the Jewish General Hospital (JGH) and other CIUSSS West-Central Montreal facilities. This digital workspace allows staff to manage various human resources and payroll-related tasks efficiently. It serves as a comprehensive online account management system, streamlining access to personal employment data. To enhance security and comply with Ministry of Health and Social Services directives, access to eEspresso now primarily occurs through the Connex portal, which incorporates multi-factor authentication (MFA). This update ensures that your confidential information is well-protected while providing convenient remote access to your essential employee resources.
- 📋 Preparing for Secure Access to Your Employee Portal
- 📍 Accessing Your Personal and Payroll Information Online
- ⭐ Key Functions Within the Employee Digital Workspace
- ⚠️ Resolving Access Challenges for Your HR Portal
- 🔒 Protecting Your Confidential Information in the Digital Environment
- 🎧 Official Help Desk Contacts
- ❓ Your Top Inquiries About the eEspresso Platform Answered
Preparing for Secure Access to Your Employee Portal
- An internet-enabled computer or mobile device (a computer is recommended for the initial setup).
- Your active eEspresso/Windows username and password.
- A personal cell phone to download and use the Duo Mobile application for multi-factor authentication (MFA).
- Web browser with pop-up windows enabled.
- For new employees, access is typically available after 10 days of employment with received credentials.
Accessing Your Personal and Payroll Information Online
- Install Duo Mobile: First, download and install the Duo Mobile application on your smartphone from the Google Play Store (Android) or Apple App Store (iPhone).
- Access the Portal: Open a web browser on your computer and navigate to the eEspresso portal, usually https://eespresso.jgh.ca/. This link will redirect you to the Connex portal.
- Enter Credentials: On the Logibec Connex login page, enter your eEspresso/Windows username and password, then click Sign In.
- Activate Authenticator (First Time): From the Logibec Connex portal menu, go to the Authenticator tab.
- Link Duo Mobile: Open your Duo Mobile app, select the ADD button, and scan the QR code displayed on your computer screen to link your account.
- Verify with Passcode: Once linked, Duo Mobile will generate a one-time passcode. Enter this code into the Connex portal to complete the MFA activation.
- Subsequent Logins: After the initial setup, you will log in through the Connex portal using your username, password, and the Duo Mobile app for the secondary verification.
Key Functions Within the Employee Digital Workspace
- Access Employee Records: View and manage your comprehensive employee file, including personal data, compensation details, and employment history.
- Payroll Information: Easily access electronic pay statements, tax slips (T1 and T4), and information on various banked hours.
- Schedule Management: Consult your work schedules and approve attendance records directly through the digital portal.
- Availability Modification: Submit requests to modify your availability for work assignments.
- Job Postings: Browse and apply for internal job postings and career opportunities within the health network.
- Training Profile: Review your academic and continuing education profiles, including past participation and future course registrations.
- Personal Information Updates: Update your address or telephone number directly within the Employee File > Personal Data section, if this option is enabled by your facility.
Resolving Access Challenges for Your HR Portal
⚠️ Cannot log in or forgot password
Cause: Incorrect credentials, system error, or forgotten password.
Solution: We know being locked out is stressful. For immediate technical assistance with login difficulties, contact the IT team at 514-340-8222, ext. 28254. For password resets, you may need to reach out to the Employee Desk (Guichet des employés) as instructed on the portal.
⚠️ No cell phone for Duo Mobile
Cause: Inability to use multi-factor authentication from a personal device.
Solution: If you do not have a cell phone, you can still access eEspresso without the MFA requirement from any CIUSSS computer or dedicated eEspresso kiosk located within the facilities.
⚠️ Error message 'Log out' on Mac
Cause: Browser incompatibility with the system.
Solution: Mac users encountering a 'Log out' error message should try accessing the portal using Google Chrome as their web browser.
⚠️ Cannot modify personal information
Cause: The option to self-modify personal data may not be enabled by your specific facility.
Solution: If the New command is absent in your Employee File > Personal Data section, your facility requires you to contact Human Resources directly to update your address or phone number.
Protecting Your Confidential Information in the Digital Environment
- 🔒 Embrace Multi-Factor Authentication (MFA): Always use Duo Mobile for remote access to add an essential layer of security beyond your password.
- 🔒 Protect Your Credentials: Never share your username, password, or MFA passcodes with anyone.
- 🔒 Understand Connex: The Connex portal is designed to enhance the security of your extranet access, complying with government directives for protecting sensitive employee data.
- 🔒 Secure Your Devices: Ensure any personal devices used to access the portal are protected with up-to-date security software and strong passwords.