LPCH Intranet Login: Your Secure Gateway to Stanford Children's Health
Quick Summary
- Duo two-factor authentication is mandatory.
- Remote access typically uses Citrix.
- IS Service Desk offers dedicated support.
The Lucile Packard Children's Hospital (LPCH) Intranet serves as a critical digital portal for staff, providing secure access to essential hospital resources and applications. Part of Stanford Medicine Children's Health, this internal network is designed to streamline operations, facilitate communication, and ensure healthcare professionals have the tools they need to deliver exceptional patient care. Understanding how to navigate and utilize this platform is key to your daily work at LPCH.
Establishing Your Access Credentials
- Assigned Username: You will receive your unique username from your supervisor or department. This is your primary identifier for logging into the digital portal.
- Secure Password: A strong, confidential password is required alongside your username for initial access.
- Duo Mobile Application: For enhanced security, Duo two-factor authentication is mandatory. You must have the Duo Mobile app installed on a personal mobile device (iOS or Android) to complete the login process.
- Citrix Receiver Application (for Remote Access): If you are accessing the intranet remotely, you must download and install the Citrix Receiver Application on your computer. This software creates a secure connection to the hospital's network.
Connecting to Your Secure Workspace
- 1. Prepare for Remote Access (if applicable): Before attempting to log in from outside the hospital network, ensure the Citrix Receiver Application is downloaded and installed on your device.
- 2. Navigate to the Access Portal: Open your web browser and go to the designated employee access page, which often serves as a gateway to the intranet and other resources. For housestaff, this is referred to as the LPCH Portal.
- 3. Enter Your Credentials: On the login screen, carefully input your assigned username and password into the respective fields.
- 4. Complete Duo Authentication: After entering your initial credentials, you will be prompted to use Duo two-factor authentication. Open the Duo Mobile app on your registered device and approve the login request to proceed securely.
Tools and Resources for Professionals
- Access to Internal Documents and Applications: The intranet provides a central hub for vital hospital documents, policies, and various internal applications necessary for your role.
- Patient Care Protocols and Resources: Healthcare professionals can access patient care guidelines, medical resources, and clinical information to support informed decision-making.
- Epic EMR and Training: The portal offers access to Epic, the electronic medical record system, along with comprehensive training resources via MedWiki:HITEC Epic Training Resources.
- Haiku Mobile Access: For mobile users, the intranet details how to set up Haiku, the mobile version of Epic, allowing for on-the-go access to essential patient data.
- Internal Communications and Updates: Stay informed with the latest hospital news, announcements, and internal communications, ensuring you are always aware of important organizational updates.
- HR Services Information: While separate portals like AskHR exist for specific HR functions, the intranet often provides links and information regarding human resources, benefits, and employee services.
- Scheduling and Workflow Tools: Access tools designed to help manage your professional schedule and streamline daily tasks, improving overall efficiency.
Resolving Access Challenges
⚠️ Forgotten Password
Cause: Inability to recall your account password.
Solution: If you cannot remember your password, you can utilize the LPCH Password Reset Portal directly. Alternatively, you may contact the LPCH IS Service Desk for assistance.
⚠️ Account Lockout
Cause: Repeated incorrect login attempts leading to a temporary or permanent account lockout.
Solution: We know being locked out is stressful. For immediate assistance with a locked account, the fastest fix is to call the LPCH IS Service Desk directly. They can swiftly unlock your account.
⚠️ Remote Access Connection Issues
Cause: Problems connecting to the intranet from an off-site location, often related to remote access software.
Solution: First, ensure that the Citrix Receiver Application is correctly installed and updated on your device. Review the Remote Access User Guide for detailed instructions. If issues persist, contact the Stanford IT Service Desk.
⚠️ General Technical Difficulties
Cause: Any other technical problems preventing access or functionality within the intranet.
Solution: For any other technical challenges, the LPCH IS Service Desk is your primary point of contact. You can also report issues using TicketSnap 2.0 on hospital workstations or through the IS Now Mobile App.
Ensuring Secure Digital Operations
- 🔒 Enable Two-Factor Authentication: Always use Duo two-factor authentication as prompted during login. This adds a crucial layer of security beyond just your password.
- 🔒 Protect Your Credentials: Never share your username or password with anyone. Your account access is personal and confidential.
- 🔒 Create Strong Passwords: Use complex, unique passwords that combine letters, numbers, and symbols. Avoid using easily guessable information.
- 🔒 Secure Mobile Devices: If using a personal mobile device for clinical purposes, ensure Mobile Device Management (MDM) software is installed. This protects sensitive data in case your device is lost or stolen.
- 🔒 Log Out When Finished: Always log out of the intranet and any associated applications when your work is complete, especially on shared workstations.
🎧 Official Support & Help Center
LPCH IS Service Desk: 650-498-7500 (or x8-7500 from an internal hospital phone). Stanford IT Service Desk: 650-723-3333.
Key Questions About Your Internal Portal
Q: What is the primary purpose of the LPCH Intranet?
The LPCH Intranet is a private, internal network primarily used by staff at Lucile Packard Children's Hospital. It provides secure access to essential hospital information, applications, and tools, facilitating internal communications, patient care protocols, and administrative support.
Q: How can employees access the LPCH Intranet from a remote location?
To access the LPCH Intranet remotely, employees typically need to use a secure remote access method, such as through a Citrix gateway, and will be required to authenticate with their username, password, and Duo two-factor authentication.
Q: Is Duo Two-Factor Authentication required for LPCH Intranet access?
Yes, Duo two-factor authentication is a mandatory security measure for accessing the LPCH Portal and other secure Stanford Medicine Children's Health systems. You will need the Duo Mobile app on your device to complete the login.
Q: Who should I contact if I have technical issues with my LPCH Intranet login?
For any technical issues related to your LPCH Intranet login, including forgotten passwords or account lockouts, you should contact the LPCH IS Service Desk directly. They are equipped to provide prompt assistance.
Wrap Up
The LPCH Intranet is an indispensable tool for every staff member at Lucile Packard Children's Hospital. By understanding its access requirements, key features, and security protocols, you can ensure efficient and secure engagement with the hospital's digital resources. Always remember that the IS Service Desk is readily available to support your technical needs, ensuring seamless operation within this vital healthcare environment.