Masonicare Employee Portal Sign-In: Official Website & ADP App
Quick Summary
- Official Gateway Access: Connect via https://www.masonicare.org by clicking the Employee Portal (ADP) link in the website footer, or use the internal Masonicare Secure Access Portal for clinical workspace applications.
- Required Credentials: You need your assigned Masonicare User Name (or corporate
@masonicare.orgemail) for internal network applications, and your registered ADP User ID for payroll and tax records. - Mobile & 2FA Authentication: Remote access requires Multi-Factor Enrollment using a mobile authenticator One-Time Password (OTP). Mobile payroll is managed through the ADP Mobile Solutions app.
- Verified Support Numbers: Call the Masonicare Main Campus switchboard at (203) 679-5900 or the 24/7 centralized HelpLine at (888) 332-0033 to reach Wallingford IT and HR support.
To sign in to the Masonicare Employee Portal, navigate to the official website at https://www.masonicare.org, scroll to the footer Quick Links section, and select Employee Portal (ADP), or log in directly through the Masonicare Secure Access Portal using your assigned User Name, Password, and Mobile Authenticator OTP. Designed for clinical nurses, hospice field clinicians, administrative staff, and residential care workers across Connecticut, Masonicareβs digital infrastructure splits into two primary gateways: the ADP Workforce Portal for paystubs, W-2s, and benefit enrollments, and the Masonicare Secure Access Portal for remote clinical applications, corporate email, and internal intranet tools. Whether you are checking your shift differential from Ashlar Village, reviewing PTO balances at Bishop Wicke, or logging in remotely from a home health field tablet, having the exact gateway links and authentication steps prevents frustrating lockouts before your shift.
What You Need Before Signing In
- Masonicare Network Credentials: Your active corporate User Name and network password provided during Wallingford IT onboarding, or your
@masonicare.orgemail address for webmail and clinical portal authentication. - ADP Portal Registration Code: For payroll, timecards, and benefits, returning staff need their ADP User ID (formatted with your unique organizational suffix), while new hires require a personal registration code issued by Masonicare Human Resources.
- Multi-Factor Authentication (MFA) Device: Remote login to the Masonicare Secure Access Portal mandates enrollment in Mobile Authenticator Enrollment to generate a 6-digit One-Time Password (OTP) or completion of Knowledge-based Login Required security questions.
- Compliant Browser & Network Setup: An updated browser (Google Chrome, Microsoft Edge, or Apple Safari) with session cookies and TLS 1.2+ enabled. Clinical staff accessing patient records remotely must accept the mandatory Terms Of Use prompt upon every session initialization.
How to Sign In to Masonicare Online
- Step 1: Open a secure web browser and navigate to the official Masonicare homepage at https://www.masonicare.org. Scroll down to the bottom footer under Quick Links and click Employee Portal (ADP) for payroll, or launch your bookmarked Masonicare Secure Access Portal URL for internal clinical and corporate systems.
- Step 2: On the Sign in to Masonicare gateway screen, enter your corporate User Name and Password in the designated input fields. If you are signing into the ADP hub, enter your ADP User ID and select Next.
- Step 3: First-Time Users vs. Returning Staff: If you are a newly hired team member signing in for the first time, select the Set Password or Multi-Factor Enrollment prompt on the Secure Access Portal to link your smartphone authenticator app and establish your security questions. For first-time ADP access, click Create Account, select I have a registration code, and enter the onboarding code from Masonicare HR. Returning employees proceed directly by clicking Sign In.
- Step 4: Complete the Multi-Factor Login Required security challenge. Open your linked mobile authenticator app, retrieve the active 6-digit OTP code, and enter it into the verification box. Only check the Remember this device? or Stay signed in for 14 days option if you are using a private, personally owned deviceβnever enable this on shared nursing station terminals.
- Step 5: Review the Terms Of Use compliance window and click Accept to close the prompt and load your primary employee workspace or ADP self-service dashboard.
Viewing Paystubs, Benefits & Shifts
- ADP Payroll & Tax Self-Service: View itemized bi-weekly pay statements, verify shift differentials, download annual W-2 tax forms, and update direct deposit routing numbers or Connecticut/Federal tax withholdings in real time.
- Time Off Requests & Shift Tracking: Check accrued Paid Time Off (PTO) balances, review electronic timecards for missed clock-ins across skilled nursing or hospice visits, and submit vacation requests directly to your unit manager.
- Benefits, Wellness & Tuition Reimbursement: Manage medical, dental, and retirement plan elections during open enrollment, or access forms for Masonicareβs Tuition Reimbursement program and partner discounts across 12 Connecticut colleges and universities.
- Internal Career Transfers & ICARE Recognition: Browse internal job postings across Masonicare affiliates (including Wallingford, Mystic, Chester Village, and Shelton), submit inter-company transfer applications, and participate in the ICARE Employee Recognition Program.
Fixing Common Login Errors & Account Lockouts
β οΈ Multi-Factor OTP Code Rejected on Masonicare Secure Access Portal
Cause: Time-based One-Time Passwords (TOTP) rely on exact clock synchronization between your smartphone's authenticator app and Masonicare's identity server. If your phone's internal clock drifts by more than 60 seconds, the generated 6-digit code will fail validation.
Solution: Open your smartphone Settings, go to Date & Time, and toggle on Set Automatically (or sync network time). Wait for the authenticator app to cycle to a fresh 6-digit OTP code and re-enter it on the Multi-Factor Login Required screen. If you replaced your phone, contact the Wallingford IT Help Desk to reset your Mobile Authenticator Enrollment profile.
β οΈ Account Locked After Repeated Failed Password Attempts
Cause: Entering an expired network password or mistyping credentials multiple times triggers an automatic Active Directory security lockout to protect HIPAA-regulated clinical networks.
Solution: Do not keep attempting to sign in, as this extends the lockout timer. On the login screen, click Forgot Password (or navigate to the End-User Self Service link). Enter your @masonicare.org Email Address and click Reset and Email Password, or complete the Knowledge-based Login Required challenge to unlock your profile and set a new password.
β οΈ Terms Of Use Loop or Blank Screen After Clicking Employee Portal (ADP)
Cause: Corrupted browser session cookies, strict pop-up blockers, or an expired 14-day persistent login token (Stay signed in for 14 days) can prevent the redirect between masonicare.org and the external portal gateway.
Solution: Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac) to clear cached cookies for masonicare.org and adp.com. Alternatively, open an Incognito / Private browser window, log in fresh, and click Accept on the Terms Of Use modal window when prompted.
Account Security & Phishing Prevention
- π Verify the Official Domain & SSL Certificate: Always ensure your browser address bar displays an encrypted HTTPS padlock on masonicare.org or myadp.com before typing your credentials. Never enter your network password into third-party search engine redirect links.
- π Disable Device Remembering on Clinical Kiosks: Nursing station computers at Masonicare Health Center, Ashlar Village, and Bishop Wicke are shared by multiple shifts. Never check Remember this device? or Stay signed in for 14 days on shared workstations, as doing so exposes your payroll and clinical access to the next user.
- π Protect HIPAA & Patient Data During Remote Sessions: Home Health and Hospice staff logging in from field tablets must lock their screens immediately when stepping away and click Log Out rather than simply closing the browser tab.
- π Guard Against Healthcare Phishing: Masonicare IT will never ask for your password or 6-digit MFA OTP code via unsolicited text messages or external emails. Report suspicious password reset emails immediately to the internal IT security desk.
π§ Official Help Desk & Support Contacts
If you experience persistent login failures, MFA token lockouts, or payroll discrepancies, contact official Masonicare support channels:
β’ Masonicare Main Campus & HR/IT Switchboard (Wallingford, CT): (203) 679-5900 (22 Masonic Avenue, Wallingford, CT 06492)
β’ Masonicare HelpLine & MasonicareCONNECT (24/7 Centralized Line): (888) 332-0033
β’ Masonicare Home Health & Hospice Main Office: (203) 679-5300 (Glastonbury: 860-500-4000 | Mystic: 860-980-2600)
β’ Recruitment & HR Career Support Email: [email protected]
β’ Official Website & Directory: https://www.masonicare.org/contact
Frequently Asked Questions
Q: Can I access the Masonicare Employee Portal from my phone?
Yes. For payroll, W-2s, and timecards, download the official ADP Mobile Solutions app from the Apple App Store or Google Play Store and sign in with your Masonicare ADP credentials. For internal webmail and corporate tools, you can access the Masonicare Secure Access Portal through your mobile browser after completing Mobile Authenticator Enrollment.
Q: How do I reset my forgotten Masonicare employee password?
On the Sign in to Masonicare login page, click the Forgot Password link below the password box. Enter your @masonicare.org email address and click Reset and Email Password, or use the End-User Self Service portal to answer your knowledge-based security questions and create a new password immediately.
Q: How can former Masonicare employees get their W-2 tax forms?
Former staff members retain access to their tax statements and historical paystubs through the Employee Portal (ADP) gateway. Visit myadp.com or use the ADP Mobile Solutions app with your existing User ID; if you cannot access your account, contact Masonicare Human Resources at (203) 679-5900 to verify your mailing address and request a duplicate W-2.
Q: Where do I apply for internal job transfers or tuition reimbursement?
Active employees can view internal openings across all Connecticut locations and access Tuition Reimbursement forms by logging into the employee intranet or visiting the Masonicare Careers portal. For direct assistance with internal transfers or college partner discounts, email [email protected] or contact your local affiliate HR representative.
Wrap Up
Accessing the Masonicare Employee Portal is straightforward once you distinguish between the Employee Portal (ADP) hub for payroll and benefits and the Masonicare Secure Access Portal for clinical and corporate applications. Always sign in through verified masonicare.org links, keep your mobile authenticator app synced for smooth 2FA verification, and avoid saving credentials on shared clinical workstations. If you run into a password lockout or need an MFA reset before your shift, reach out directly to the Wallingford main switchboard at (203) 679-5900 or the 24/7 HelpLine at (888) 332-0033.