MultiCare Staff Portal: Access Your Employee Resources & Login

The MultiCare employee portal provides essential digital tools for its staff. This digital environment, designed for both long-term team members and new hires, offers immediate access to resources that support communication, collaboration, and professional growth. It acts as a centralized hub, putting crucial information and applications right at your fingertips, enabling a smooth and productive workflow. This online account management system helps you connect with your team, manage your benefits, and advance your career within MultiCare. Understanding how to navigate this user dashboard and utilize its various components ensures you can make the most of your employment experience.

Setting Up Your MultiCare Employee Digital Access

• A MultiCare-assigned username and password (your <username>@multicare.org account).
• A smartphone (Android or Apple) to install the Microsoft Authenticator app.
• The Citrix Workspace application downloaded to your device for MyPortal access.
• A secure computer (avoid public or shared computers) for initial setup and access.
• Approximately 15 minutes of time to download necessary applications and enroll in Multi-factor Authentication (MFA).
• An active internet connection (cellular or Wi-Fi) on your smartphone during setup.

Navigating Your MultiCare Staff Account Entry

1. Set up Multi-factor Authentication (MFA): Open a private web browser on a trusted computer and go to https://aka.ms/mfasetup. Sign in using your MultiCare account (your <username>@multicare.org email and password). Follow the on-screen prompts to add your account to the Microsoft Authenticator app on your smartphone, scanning the QR code when instructed.
2. Access MyPortal: Once MFA is configured, ensure Citrix Workspace is installed on your device. Use this application to securely access your MyPortal for remote work environments and applications.
3. Utilize Point MultiCare: Log in to the Point MultiCare intranet from your MultiCare network-connected device to find additional employee resources, internal communications, and vital information.
4. Manage Your Career and Benefits: Access Workday to view your employee benefits, set career development goals, explore and apply for internal job openings, and manage employee referrals.

Maximizing Your MultiCare Digital Workspace

• MyPortal remote access: Provides flexible and secure remote access to your work desktop and essential applications.
• Outlook Web Access: Allows you to access your MultiCare email from anywhere with an internet connection.
• Workday: A comprehensive platform for managing your employee benefits, tracking career development, setting goals, applying for jobs, and submitting employee referrals.
• Point MultiCare: Serves as an internal communications platform, offering timely news, company policies, education, training modules, and wellness resources.
• Employee Resource Center: A central online repository for various employee benefits information and general resources.
• Employee Assistance Program (EAP): Offers free, confidential services for personal or work-related challenges, including legal, financial, childcare, and elder care support.
• Code Lavender Program: Provides confidential support services focused on promoting employee wellness and job satisfaction for individuals and groups.
• Employees Helping Employees fund: Offers financial assistance to team members experiencing hardship.
• Employee discounts: Includes discounts on cafeteria purchases and access to BenefitHub for exclusive savings on a wide range of brands, entertainment, and travel.
• Professional Development: Access to MultiCare University classes, paid clinical training programs, tuition assistance for higher education, and leadership development programs.

When You Can't Log In: MultiCare Account Support

Securing Your MultiCare Digital Identity

• 🔒 Enable Multi-factor Authentication (MFA): MFA is a mandatory requirement for accessing your MultiCare account from outside the internal network. Always utilize the Microsoft Authenticator app for this enhanced layer of digital identity protection.
• 🔒 Use Secure Devices: When setting up MFA or accessing sensitive information through the digital portal, always use a computer you own or control. Avoid using public or insecure computers, such as those found in hotels or libraries, to safeguard your credentials and data.
• 🔒 Protect Your Credentials: Your MultiCare username and password are the keys to your digital workspace. Never share them and consider strong, unique passphrases to prevent unauthorized access.
• 🔒 Understand MultiCare's Workplace Standards: MultiCare maintains a substance-free work environment. Be aware that onboarding processes include drug testing as part of this commitment.
• 🔒 Background Check Awareness: MultiCare conducts thorough background checks. Certain convictions, even those from five years ago or more, can affect employment eligibility, depending on their nature and MultiCare's policy.

Addressing Key Questions for MultiCare Team Members