MyCare UCLH: Your Secure Digital Health Portal Login & Support
Quick Summary
- Manage UCLH care online.
- Integrated with MyChart & NHS App.
- View results, appointments, letters.
- Secure messaging with care teams.
- Support available for technical issues.
MyCare UCLH is your dedicated online patient portal, designed to empower you with control over your healthcare at University College London Hospitals. This digital platform allows you to securely manage various aspects of your care directly from your computer, tablet, or smartphone. Whether you're at home or on the go, MyCare brings your essential health information closer to you. Serving as a comprehensive digital portal, MyCare UCLH helps you stay connected with your care team and informed about your medical journey. It operates through a web browser or via the MyChart app, ensuring flexible access for all patients. This service is provided at no cost, reflecting UCLH's commitment to accessible patient care. By leveraging this online account management system, you can actively participate in your health and care. From preparing for appointments to reviewing your latest test results, MyCare is built to simplify your interaction with UCLH services, making your healthcare experience more efficient and transparent.
- 📋 Getting Started with Your MyCare Digital Journey
- 📍 Accessing Your UCLH Health Portal
- ⭐ Exploring Your Digital Health Management Tools
- ⚠️ Resolving Access Challenges for Your Health Account
- 🔒 Ensuring the Privacy of Your Medical Information
- 🎧 Official Help Desk Contacts
- ❓ Top Patient Questions About MyCare UCLH Answered
Getting Started with Your MyCare Digital Journey
- An internet-connected device, such as a computer, mobile phone, or tablet, with an up-to-date web browser (e.g., Microsoft Edge, Google Chrome, Mozilla Firefox, or Apple Safari).
- For mobile access, the MyChart app (powered by Epic), available for free download from app stores. Once downloaded, select "University College London Hospitals" as your healthcare provider.
- An activation code, typically provided on your After Visit Summary, by letter, email, or text. This code is valid for 14 days.
- Alternatively, you can self-sign up online using your NHS number if you don't have an activation code or wish to register before a visit.
Accessing Your UCLH Health Portal
- Via Web Browser: Go to https://mycare.uclh.nhs.uk/MyCare/. Enter your MyCare username and password, then click Sign In.
- Via MyChart App: Open the MyChart app, ensure you have selected "University College London Hospitals," then log in with your MyCare username and password. You can also set up biometrics like Face ID for easier access.
- Via NHS App: You can access MyCare UCLH using your existing NHS App login details. Selecting "Continue to NHS Login" on the MyCare login page or accessing MyCare through an appointment in the NHS App will seamlessly connect you. If you don't have a MyCare account, one will be automatically created.
Exploring Your Digital Health Management Tools
- Appointment Management: View all scheduled appointments, receive reminders, and in some cases, accept earlier appointment offers or manage (cancel/rebook) appointments online.
- Access to Medical Records: Securely view your clinic letters and test results as they become available.
- Pre-Appointment Preparation: Provide relevant health information in advance of your appointments, which your clinician will review.
- Update Personal Information: Request to update your medical information and contact details. Note that changes are marked as "Pending" until validated by staff.
- Video Clinics: Join virtual appointments directly through MyCare, often utilizing Microsoft Teams.
- Secure Messaging: Send non-urgent messages to your clinical teams regarding appointments or ongoing care, and receive updates.
- Proxy Access: Grant access to a trusted friend or family member to support them in managing their care.
- Health Record Sharing: Share parts of your electronic health record with other healthcare professionals as needed.
Resolving Access Challenges for Your Health Account
⚠️ Forgot Username or Password
Cause: Unable to recall login credentials for your MyCare digital portal.
Solution: We know being locked out is stressful. The fastest way to regain access is to use the "Forgot login information?" link below the login fields. You'll go through a two-step verification process to confirm your identity. If you're still facing difficulties, email the MyCare UCLH Helpdesk at [email protected].
⚠️ Technical Issues or Activation Code Problems
Cause: Experiencing glitches with the platform, needing help with an activation code, or other technical support.
Solution: For any technical issues, or if you need assistance with your activation code, please email our technical helpdesk directly at [email protected]. This team is equipped to provide specialized support for your online account.
⚠️ Incorrect Health Information Displayed
Cause: Your digital health records appear to contain inaccurate or outdated information.
Solution: Your MyCare data comes directly from your official electronic health record. If you notice incorrect information, please discuss it with your doctor at your next appointment. Staff will validate and update your records in the system.
⚠️ Two-Step Verification Issues
Cause: Not receiving verification codes or having trouble with authenticator apps.
Solution: If you're not getting a two-step verification code via email, check your spam or junk folder. If you've lost access to an authenticator app, contact a member of staff during your next visit or email the MyCare helpdesk at [email protected] for a reset.
Ensuring the Privacy of Your Medical Information
- 🔒 Secure Account Creation: Your MyCare account is created using a unique activation code, which is valid for a limited time (14 days), or through a secure self-sign-up process with identity verification.
- 🔒 Strong Authentication: Each login requires your username and password. Consider enabling two-step verification, which adds an extra layer of security by sending a code to your email or through authenticator apps.
- 🔒 Biometric Options: For convenience and security on mobile devices, you can set up Face ID or fingerprint login via the MyChart app.
- 🔒 Data Confidentiality: UCLH prioritizes the confidentiality and security of your medical information. Your digital portal is designed to keep your health data private and protected.
🎧 Official Support & Help Center
For technical issues with MyCare, including help with your password or activation code, email: [email protected]. For appointment booking issues, contact the Booking Team at: 020 3447 9393 or email: [email protected]. Do not use MyCare for urgent or emergency medical advice. For urgent medical advice, call 111. For medical emergencies, call 999. For general UCLH inquiries, contact the Switchboard: 020 345 67890.
Top Patient Questions About MyCare UCLH Answered
Q: Is MyCare UCLH free to use?
Yes, MyCare UCLH is a complimentary service provided to all UCLH patients, ensuring free access to your digital health management tools.
Q: Can I ask questions about a family member through my MyCare account?
No, your MyCare account is strictly for your personal health record. To inquire about a family member, you should set up proxy access or directly contact their clinical team using the contact details provided in their clinic letters or on the UCLH website.
Q: What if some of my health information on MyCare is incorrect?
Your MyCare information is directly sourced from your official electronic health record. If you spot any discrepancies, please inform your doctor during your next appointment so they can correct it. Any changes you request through the portal will be pending until validated by a staff member.
Q: How does UCLH know which MyCare account belongs to me when using NHS App login?
When you log in via the NHS App, UCLH uses your unique NHS number to accurately match your records, ensuring that the correct MyCare account is linked to your identity.
Q: Can I access MyCare UCLH through the NHS App?
Yes, UCLH patients can access MyCare using their NHS App login credentials. If you don't already have a MyCare account, one will be automatically created for you when you log in through the NHS App.
Wrap Up
MyCare UCLH streamlines your interaction with University College London Hospitals, offering a secure and convenient digital platform for managing your health. By providing tools for appointment oversight, access to medical records, and direct communication with your care team, it enhances your patient experience. Remember to utilize the provided support channels for any technical assistance, ensuring you can always access your vital health information with confidence and ease.