MyCHOP: Your Secure CHOP Patient Portal & Health Management
Quick Summary
- Manage appointments and prescriptions.
- Securely view test results.
- Communicate with care team.
- Two-step verification for safety.
- Access on web or mobile app.
MyCHOP is the official online patient portal provided by the Children's Hospital of Philadelphia (CHOP). This secure digital portal empowers parents, guardians, and eligible teens to actively manage their child’s healthcare journey from anywhere, at any time. It serves as a central hub for medical records, allowing families to stay informed and connected with their care team. Designed with families in mind, MyCHOP streamlines essential healthcare tasks, reducing the need for phone calls and paperwork. This comprehensive online account management system ensures you have immediate access to important health information, making it easier to support your child's well-being.
- 📋 First Steps to Your MyCHOP Digital Health Portal
- 📍 Accessing Your Child's Health Information Through MyCHOP
- ⭐ Exploring MyCHOP's Patient Management Tools
- ⚠️ Regaining Access to Your MyCHOP Account
- 🔒 Ensuring the Safety of Your Child's Medical Information
- 🎧 Official Help Desk Contacts
- ❓ Common Questions About Using MyCHOP for Families
First Steps to Your MyCHOP Digital Health Portal
- An activation code from your CHOP healthcare team. You can obtain this code during an appointment, by calling your provider's office, or through an online request form.
- For caregivers or legal guardians, proxy access is available for children from birth up to age 18. Access becomes limited for children aged 13 and older due to privacy laws and is removed at age 18 unless explicitly granted by the adult child.
- Teens aged 13 and above are eligible to register for their own MyCHOP accounts with full access, promoting independent health management.
- A computer with internet access or a mobile device (smartphone or tablet) with the MyCHOP app installed (available on iOS and Android app stores).
Accessing Your Child's Health Information Through MyCHOP
- For First-Time Users: After receiving your activation code, visit the official MyCHOP website at mychop.chop.edu or download the MyCHOP app from your device's app store. Follow the prompts to create your MyCHOP username and password using your activation code.
- For Existing Users: Navigate to mychop.chop.edu or open the MyCHOP app. Enter your MyCHOP Username (or Epic ID) and your Password in the designated fields.
- Click the Log in button to access your personalized patient portal dashboard. If you have enabled two-step verification, you may be prompted to enter a code sent to your registered email or phone.
Exploring MyCHOP's Patient Management Tools
- Communicate with Your Doctor: Send secure, non-urgent messages directly to your child's healthcare team and receive timely responses.
- Access Test Results: View lab results, radiology reports, and doctor's comments usually within days, eliminating waiting for phone calls or letters.
- Request Prescription Refills: Easily send refill requests for any of your child's eligible medications.
- Manage Appointments: Schedule upcoming appointments, view details of past and future visits, and access video visits and other telehealth options.
- Pay Your Bill: Conveniently view your billing statements and make payments online.
- View Health Information: Access comprehensive details including current medications, immunizations, allergies, growth charts, and a summary of your child's health.
- Symptom Checker: Utilize tools to assess symptoms and receive guidance on appropriate care levels.
- MyChart Bedside (for Inpatients): If your child is hospitalized at CHOP, this integrated feature within the MyCHOP app provides their daily schedule, information about their care team, and quick access to inpatient test results and education materials.
Regaining Access to Your MyCHOP Account
⚠️ Forgot Username or Password
Cause: Inability to recall login credentials.
Solution: On the login page, click Forgot login information?. You will be guided through steps to recover your username or reset your password. If you are enrolled in Microsoft multi-factor authentication (MFA), you can use the Self-Service Password Reset. Otherwise, contact the CHOP Service Desk for assistance at 215-590-4357.
⚠️ Immediate Logout or Access Problems
Cause: Web browser extensions, add-ons, or cookies interfering with portal functionality.
Solution: Try accessing MyCHOP using a different web browser or an incognito/private browsing window, which often disables extensions. Clearing your browser's cookies may also resolve the issue. If problems persist, contact MyCHOP Technical Support at 267-426-4357.
Ensuring the Safety of Your Child's Medical Information
- 🔒 Enable Two-Step Verification: Activate multifactor authentication (MFA) within your MyCHOP account settings for an added layer of security, similar to online banking. This requires a second verification step upon login.
- 🔒 Protect Your Login Credentials: Keep your MyCHOP username and password confidential. You are responsible for preventing their disclosure.
- 🔒 Beware of Phishing Scams: CHOP will never ask for sensitive information like passwords or Social Security numbers outside of the secure MyCHOP portal. Do not respond to suspicious calls, texts, emails, or social media messages requesting this data.
- 🔒 Use Secure Connections: Always ensure you are accessing MyCHOP through a secure, encrypted connection (indicated by 'https://' in the URL).
- 🔒 Log Out After Use: To safeguard your child's medical data, always log out of your MyCHOP account, especially when using a shared or public device.
🎧 Official Support & Help Center
For MyCHOP technical support, call 267-426-4357. For password assistance (especially if not enrolled in MFA), contact the CHOP Service Desk at 215-590-4357. For general appointment questions or to sign up, please call your provider's office directly.
Common Questions About Using MyCHOP for Families
Q: How do I sign up for a MyCHOP account for my child?
To get started, you'll need an activation code. You can receive this from your CHOP healthcare team during your child's next appointment, by calling your provider's office directly, or by requesting one through the official MyCHOP website.
Q: Can I view my child's medical records if they are a teenager?
Yes, caregivers and legal guardians can typically access a child's MyCHOP account through proxy access. However, for children aged 13 and older, this access becomes limited due to privacy regulations. Teens aged 13 and above can also register for their own full-access MyCHOP accounts.
Q: Is MyCHOP a secure platform for my child's health information?
Absolutely. MyCHOP employs robust security measures, including multifactor authentication (MFA) and encrypted connections, to protect your child's medical data. All communications are carried securely into CHOP's electronic medical record, and CHOP will never request sensitive personal information outside the portal.
Q: What should I do if I have an urgent medical concern?
MyCHOP is not for urgent medical matters. If your child has an immediate medical concern, please call your child's doctor's office directly or dial 911 for emergencies.
Q: What is MyChart Bedside and how do I use it?
MyChart Bedside is a feature within the MyCHOP app specifically for families with a child admitted to CHOP. It provides access to your child's inpatient daily schedule, care team details, lab results, medications, and educational materials. If you're an existing MyCHOP user with the app, you'll automatically have access to this feature.
Wrap Up
MyCHOP is an indispensable tool for families seeking to manage their child’s healthcare with ease and confidence. This digital portal exemplifies CHOP’s commitment to patient-centered care by providing secure, convenient access to vital medical information and communication channels. By embracing MyCHOP, families can become more engaged partners in their child's health, ensuring clear communication and efficient management of their medical needs.