myHR2u: Your Maybank Employee Self-Service Portal
Quick Summary
- Internal Maybank employee portal
- Access HR services digitally
- Manage personal data securely
- Track performance and learning
- Mobile app for convenience
The myHR2u platform serves as a dedicated digital portal for employees within the Maybank Group, particularly Maybank Indonesia. This employee self-service system is designed to provide comprehensive and easily accessible human resources information and tools. It empowers staff to manage various aspects of their professional life directly through an online account, streamlining processes and enhancing overall employee experience. Whether you need to review personal details, manage benefits, or track performance, myHR2u centralizes these essential HR functions. The system helps Maybank operationalize its core philosophies across various employee workflows, including recruitment, development, performance, and rewards, supporting the 'GO Ahead' employee value proposition.
Getting Ready for Your myHR2u Access
- You must be an authorized employee of the Maybank Group.
- A valid corporate email address is essential for account setup and management, particularly for password resets.
- Your official ID number as maintained in the HR database is required for identity verification.
- Access is available via a web portal or the dedicated MyHR2u Indonesia mobile application, compatible with both iOS and Android devices.
Seamlessly Logging Into Your myHR2u Portal
- To access the web portal, navigate to the official internal myHR2u authentication page.
- Enter your User ID and Password into the respective fields.
- If prompted, complete any Two-Factor Authentication (2FA) steps to secure your login.
- For mobile access, download the MyHR2u Indonesia app from your device's app store.
- Open the app and follow the on-screen instructions to log in using your employee credentials.
Exploring Your myHR2u Employee Dashboard
- Personal Data Management: Easily view and update your personal information and manage employee benefits.
- Learning & Development: Access digital learning modules, course catalogs, and track your training progress.
- Performance Tracking: Monitor your performance appraisals and access related workflows to support your career growth.
- Talent Program Enrollment: Engage with various talent development programs offered by Maybank.
- Rewards & Benefits: Manage total rewards and utilize the flexible benefit scheme options.
- Attendance & Events: Utilize the QR scanner within the mobile app for convenient attendance tracking at training sessions, internal events, and for work purposes.
- Leave Management: Submit and monitor leave applications efficiently, including a 'Mobile On The Go' leave application feature.
- Centralized Portal: Provides a unified access point for all human capital related information and services across the organization, including for overseas branches.
- Dashboards: Access unit-level dashboards to monitor operational closure and service delivery within HR functions.
Navigating Access Challenges in myHR2u
⚠️ Forgotten Password
Cause: You have forgotten your myHR2u account password.
Solution: We know being locked out is stressful. The fastest fix is to click the 'Forgot Password?' link on the login screen. You will need to provide your corporate email address and your official ID number. A temporary password will then be sent to your corporate email. After logging in with the temporary password, you will be prompted to create a new, permanent password.
⚠️ Did Not Receive Temporary Password Email
Cause: The email with the temporary password was not delivered to your inbox.
Solution: First, check your email's junk or spam folder. If it's not there, ensure your mailbox quota has not been exceeded. A full mailbox can prevent new emails from arriving.
⚠️ No Corporate Email Address
Cause: You do not have a corporate email, or your email in the system is outdated.
Solution: A corporate email address is mandatory for myHR2u account creation and password resets. If you are a Maybank Malaysia user, contact the Maybank Helpdesk at 1800 88 1008. For Maybank Singapore users, reach out to your administrator. If you are from Etiqa Singapore, Maybank Kim Eng, or Maybank International, please contact your local IT personnel for assistance in obtaining or updating your corporate email.
⚠️ Cannot Reset Password on Weekends
Cause: The self-service password reset feature may have operational limitations during non-business hours.
Solution: The system's self-reset password functionality is typically available during weekdays. If you encounter issues during weekends, please try again during standard business hours or contact your respective support channel on the next business day.
Ensuring Data Safety with myHR2u
- 🔒 Always remember that use of the myHR2u system is restricted to authorized individuals of the Maybank Group. Unauthorized access or use can lead to disciplinary action and legal prosecution.
- 🔒 Your corporate email address is crucial for secure account management; ensure it is always up-to-date in the HR system.
- 🔒 When using the mobile application, be aware that the developer, PT Bank Maybank Indonesia Tbk, indicates no data is shared with third parties and no data is collected, according to their data safety declarations.
- 🔒 Enable and utilize Two-Factor Authentication (2FA) if available, to add an extra layer of security to your account.
- 🔒 Log out of your myHR2u session, especially when using shared or public computers, to prevent unauthorized access to your employee data.
🎧 Official Support & Help Center
For app-related inquiries, email [email protected]. For Maybank Malaysia users needing corporate email updates or assistance, call the Helpdesk at 1800 88 1008. For Maybank Singapore, contact your administrator, and for Etiqa Singapore / Maybank Kim Eng / Maybank International, contact your IT Personnel. The developer's general support email is [email protected] and phone is +62 811-1967-2739.
Quick Answers for myHR2u Users
Q: What is myHR2u?
myHR2u is an internal Employee Self Service (ESS) portal and mobile application specifically designed for employees of the Maybank Group, particularly in Indonesia. It provides a centralized platform for managing various human resources-related information and processes.
Q: Who can access the myHR2u portal?
Access to myHR2u is strictly limited to individuals and activities that are authorized by the Management of the Maybank Group. It is an internal system intended solely for Maybank employees.
Q: How do I reset my myHR2u password if I've forgotten it?
If you forget your password, you can use the 'Forgot Password?' link on the login page. You will need to provide your corporate email address and official ID number. A temporary password will then be sent to your corporate email for you to log in and set a new permanent password.
Q: Can I use myHR2u on my mobile phone?
Yes, myHR2u is available as a mobile application called MyHR2u Indonesia for both iPhone and Android devices. This app offers convenient access to many portal features, including a QR scanner for attendance.
Q: What kind of information can I manage through myHR2u?
Through myHR2u, you can manage your personal data, access digital learning modules, track your performance and appraisals, enroll in talent programs, manage total rewards, and handle leave applications, among other HR functionalities.
Q: What should I do if I don't have a corporate email address to reset my password?
If you lack a corporate email, which is required for password resets and account creation, please contact the appropriate support channel. For Maybank Malaysia, call the Helpdesk at 1800 88 1008. For Maybank Singapore, contact your administrator. For other regions like Etiqa Singapore or Maybank Kim Eng, reach out to your IT personnel.
Wrap Up
The myHR2u platform stands as a vital digital portal, empowering Maybank employees with direct access to a comprehensive suite of HR services. By centralizing essential information and streamlining administrative tasks, it supports career development and ensures efficient management of employee data. Always remember to prioritize secure access and utilize the available support channels for any assistance with this dedicated human capital management system.