MyUTSW Portal: Employee Access & Resources at UT Southwestern
Quick Summary
- Internal portal for UTSW staff
- VPN and DUO required off-campus
- Access HR, PeopleSoft, internal apps
The MyUTSW digital portal serves as the central hub for UT Southwestern Medical Center employees, faculty, learners, trainees, contractors, and vendors. This online account management system provides seamless access to a wide array of internal content and essential applications crucial for daily operations and professional development. Designed to streamline administrative tasks and provide immediate access to vital resources, MyUTSW ensures that all staff members can efficiently manage their work-related information and connect with the institutional network. Understanding how to securely access and utilize this user dashboard is key for all personnel within UT Southwestern.
- 📋 Setting Up Your Workstation for Secure Access
- 📍 Connecting to Your Internal Employee Dashboard
- ⭐ Exploring Employee Resources and Internal Applications
- ⚠️ Resolving Access Hurdles for UT Southwestern Staff
- 🔒 Ensuring Data Protection for Internal UT Southwestern Systems
- 🎧 Official Help Desk Contacts
- ❓ Key Answers for Navigating Your MyUTSW Portal
Setting Up Your Workstation for Secure Access
- A valid UT Southwestern Login and associated password.
- For off-campus access, the GlobalProtect VPN client installed on your device.
- Active DUO Authentication (two-factor authentication) enabled for your account.
- Clinical users may require Citrix Workspace for accessing specific clinical systems like Epic.
- An on-campus network connection provides direct access without VPN.
Connecting to Your Internal Employee Dashboard
- If you are working off-campus, begin by installing the GlobalProtect VPN client on your computer.
- Launch the GlobalProtect application and connect to the UT Southwestern internal network.
- Enter your UT Southwestern Login credentials (username and password) into the designated fields.
- Complete the DUO two-factor authentication process as prompted to verify your identity.
- Once the VPN connection is established and authentication is successful, you can navigate to MyUTSW and other internal applications.
- Clinical personnel needing access to systems like Epic should utilize Citrix Workspace after ensuring DUO authentication is configured.
Exploring Employee Resources and Internal Applications
- Direct access to internal content and essential applications for UT Southwestern personnel.
- Capability to manage personal and employment details via PeopleSoft Employee Self-Service.
- Comprehensive access to Human Resources information, including benefits packages, insurance details, and employee discounts.
- Resources and support for various employee life events and efficient management of time-off requests and wellness programs.
- Secure connection to campus systems, such as internal network drives, for collaborative work and data access.
Resolving Access Hurdles for UT Southwestern Staff
⚠️ Cannot access MyUTSW from home or off-campus.
Cause: The VPN is not connected or there's an issue with the VPN client.
Solution: Ensure the GlobalProtect VPN client is correctly installed and actively connected. Verify your network connection and try reconnecting the VPN. Clinical users should confirm Citrix Workspace is properly configured.
⚠️ My VPN connection frequently disconnects.
Cause: The VPN session has become inactive.
Solution: The VPN client automatically logs you out after 20 minutes of inactivity to maintain network efficiency and security. Be sure to remain active or reconnect if you step away.
⚠️ Login attempt fails despite entering correct credentials.
Cause: Incorrect password, DUO authentication issue, or a temporary system problem.
Solution: Carefully re-enter your UT Southwestern Login and password. Confirm your DUO Authentication method is functioning correctly. If the issue persists, promptly contact the Information Resources (IR) Service Desk at 214-648-7600 for immediate assistance.
Ensuring Data Protection for Internal UT Southwestern Systems
- 🔒 Always connect through the GlobalProtect VPN when accessing MyUTSW or any internal systems from outside the campus network.
- 🔒 Utilize DUO Authentication for every login to add a crucial layer of two-factor security, protecting your digital identity.
- 🔒 Remember to log out of your MyUTSW session and disconnect from the VPN once you have completed your tasks, especially on shared devices.
- 🔒 Be vigilant against phishing attempts; only input your UT Southwestern Login credentials on official UTSW-verified login portals.
- 🔒 Keep your user dashboard login details, including your password, strictly confidential to prevent unauthorized access.
🎧 Official Support & Help Center
For urgent technical support, contact the Information Resources (IR) Service Desk at 214-648-7600. For non-urgent inquiries, email the Service Desk. For HR-related questions, call the HR Main Office at 214-648-9810.
Key Answers for Navigating Your MyUTSW Portal
Q: How do I access MyUTSW when I'm not on campus?
To access MyUTSW from outside the campus network, you must first connect using the GlobalProtect VPN client. This secures your connection to UT Southwestern's internal network, allowing you to reach MyUTSW and other applications securely.
Q: What is DUO Authentication and why is it required for MyUTSW?
DUO Authentication is a mandatory two-factor security protocol for MyUTSW. It provides an additional layer of protection beyond your password, ensuring that only authorized users can access your internal accounts and sensitive institutional data.
Q: I'm a clinical user; do I use GlobalProtect VPN or a different method for MyUTSW?
Clinical users typically access clinical systems like Epic remotely via Citrix Workspace. While GlobalProtect VPN is for general internal network access, Citrix Workspace offers a specialized environment for clinical applications after DUO setup.
Q: Why does my VPN connection automatically disconnect sometimes?
Your VPN connection automatically disconnects after 20 minutes of inactivity. This measure is in place to optimize network performance and enhance security across the internal network. Remember to reconnect if you return to your work after a break.
Q: Who should I contact if I encounter technical issues or cannot log into MyUTSW?
For any technical difficulties, login problems, or assistance with MyUTSW, please reach out to the Information Resources (IR) Service Desk. You can contact them directly by calling 214-648-7600.
Wrap Up
The MyUTSW portal is a vital digital tool, empowering UT Southwestern staff with secure and efficient access to a broad spectrum of internal resources and applications. By understanding its access requirements, login procedures, and security protocols, you can ensure a seamless and productive experience. Always leverage the provided support channels if you encounter any challenges, ensuring continuous access to your essential employee dashboard.